How to Adjust Your Business Strategy During a Crisis, According to a Business Coach

March 19, 2020
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We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

In times of crisis, businesses are put to the test—supply chains are disrupted and profit margins are compromised. And the COVID-19 crisis is certainly no exception. As our founder and CEO Jaclyn Johnson says, a company’s success comes down to how it pivots and responds during times of great uncertainty. However, as one of today’s Ask an Expert pros reminded us, “Now is the time to be swift, not reactive.”

For some #realtalk on how to pivot a business, manage expectations, and lead with purpose during a crisis, we tapped Gretchen Jones, a strategic business advisor (she advises our CEO), for a special installment of our wildly popular Instagram Live series, Ask an Expert. Read on for three things you should know about adjusting your business strategy right now. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

1. I want to be proactive during this time of quarantine—what can I do to reach my business growth goals and hit the ground running when things go back to normal?

“Achieving business goals right now is theoretical. More than thinking about growth, work on managing a healthy relationship with your business, not the potential capabilities ahead of you. Look at this slowdown as an opportunity to rise to the occasion, and look at initiatives that you’ve wanted to dive into but haven’t had the time to until now.“

2. I’m a small business owner and I don’t know how much longer I can afford to pay our staff while we’re closed during this time of quarantine. What advice can you share?

“Being a good boss sometimes means that moving through the pain [and going through with layoffs] is doing what is right for your community because you acted with integrity. You holding onto your staff because you’re afraid of laying them off in the future is going to complicate they’re ability to gain access to unemployment benefits. Take care of them now so that they will want to come back and work for you.”

3. How can I be a better, more supportive leader for my team, especially now that we’re all working remotely?

“The first thing is communication. Lead with humanity first in all communication. And, set goals. Real goal setting is about making sure your team knows that they have purpose and value and make sure that the expectations are really clear. Set benchmarks or KPIs (key performance indicators) so that you have really thoughtful ways of checking in with your team. Most importantly, hold yourself accountable by being better and more communicative with your staff.”

About the Expert: Gretchen Jones is a strategic business advisor and public speaker, as well as an award-winning design director, ambassador for sustainability, and NLP practitioner. She works with entrepreneurs and companies to develop future-minded, visionary approaches to ourselves and our work. Her methodology brings a directional, mindful lens of reflection to processes and belief systems, inside and outside of our businesses.

Gretchen has generously offered Create & Cultivators a special discount. Use the code gJLOVESC&C for 33% off Critical Conversations for the next three months. The code expires June 1st and can be up to three times.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

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