Remi Founder Freck Beauty interview

We know how daunting it can be to start a new business, especially if you’re disrupting an industry or creating an entirely new one. When there is no path to follow, the biggest question is, where do I start? There is so much to do, but before you get ahead of yourself, let’s start at the beginning. To kick-start the process, and ease some of those first-time founder nerves, we’re asking successful entrepreneurs to share their stories in our new series, From Scratch. But this isn’t your typical day in the life profile. We’re getting into the nitty-gritty details—from writing a business plan (or not) to sourcing manufacturers and how much they pay themselves—we’re not holding back.

Photo: Courtesy of Freck Beauty

About Remi, Founder + CEO of Freck Beauty

Remi is a design-loving, music-obsessed business owner and cat mom to Enzo in Echo Park, Los Angeles. Having grown up in cold and rainy Seattle, Remi was always obsessed with freckles, at a time when it seemed like everyone was trying to get rid of theirs. She started her career as an interior designer, but the idea of a freckle cosmetic was always lingering in the back of her mind. After attending college for branding and marketing, the idea for Freck Beauty’s rule-breaking brand voice and design-forward packaging began to take shape.

She later moved to LA, and after a couple of career changes and attempts at starting her own business, Remi launched Freck Beauty in 2017 with a hero product, FRECK OG – the world’s first freckle cosmetic. Since then, alongside her business partner and COO Des Wilson, Remi has expanded the brand into both skincare and color cosmetics, creating bold, clean beauty products for anyone who cares about ingredients, respects the process, and doesn't care about the rules.

Take us back to the beginning—what was the lightbulb moment for your business?

My background is interior design, and I never thought I would be in beauty. The path to launching Freck Beauty was really formed from a lifelong obsession with freckles. I’ve always wanted to be able to put on freckles since I don’t have any of my own (even though everyone thought I was crazy since this was a time where people wanted to cover and hide their freckles!). 

If ever there was a lightbulb moment, it was when I met my first mentor who had decades of experience in cosmetic manufacturing. She was the first person to say “this is actually a really interesting idea,” and her support gave me the confidence to start trying to put the puzzle pieces together on how I would actually formulate a cosmetic.

Did you write a business plan? If yes, was it helpful? If no, what did you use instead? Why did you take that approach?

Hell no. I mean, I definitely tried because everyone told me to, but it was so daunting that I found myself just doing the steps before writing them down. Sometimes it’s best to just dive in. Even now with my business partner, Des, we prefer to organize with bullet points, cocktail napkins, voice memos, Google sheets, pretty much anything informal. We tend to spend our time executing rather than organizing; not ideal, but that shit’s real. 

How did you come up with the name Freck Beauty, and what are some of the things you considered during that process? What advice can you share?

All of our products have cheeky names, but Freck Beauty is obviously derived from “freckles.” Most people don’t know this, but I had a ton of name revisions from the Kickstarter days to now: Go Freck Yourself (yikes, so agro); Freck Yourself (still agro); Get Frecked (too confusing to brand); Freck (confusion around our hero product name); and, finally, Freck Beauty. Whenever friends or colleagues are running names by me I always ask, “Can you visualize it on a billboard?” I knew Freck Beauty was the right and final name when I thought about it on a billboard over Sunset Boulevard in Echo Park where I live. Simplicity is key, I think.

What were the immediate things you had to take care of to set up the business, and what would you recommend to new founders reading this?

I think it’s really easy to get wrapped up in the housekeeping of a business early on. While that’s important, it’s not the point, and anyone can set up the housekeeping. Really invest the time figuring out your WHY because it's nearly impossible to stay focused, unique, and positioned without it.

What research did you do for the brand beforehand, and can you explain how you found and compiled that research?

I wanted to manufacture a perfect freckle cosmetic for myself and my friends, but before I dove into Kickstarter, I decided to run a Google Survey. It was a minuscule sample size, but I was able to ask 500 beauty-loving strangers a couple of key yes-or-no questions in 2015 like, “Do you think freckles are desirable?” and, “Would you apply freckles if you could?” This really shaped the way I approached the brand, knowing that I wasn’t alone in wanting freckles. 

How did you find the manufacturer or production facility you use, and what advice do you have for other founders looking for a trustworthy manufacturer?

In the case of cosmetic manufacturing, date your labs. Super time consuming, but I would recommend meeting with all the small-run vendors you find from referrals (or Google if you don’t have referrals). Small production runs are barely profitable for labs, so you almost need to sell them on yourself and your concept, because they’re taking on a risk, too—hoping that doing small runs for you will lead to bigger runs. Go into your meetings as your best self, excited about your project, and talk to the lab like they are a potential investor.

How have you funded your business? What advice would you give to aspiring entrepreneurs reading this?

The short story is that I raised a TINY round, bought back those investors after nine months, and didn’t take money again until a pre-seed round in 2019. It was a horrible initial experience. If you’re going to raise money, just make sure that you know and trust your early investors. After that, Des and I basically grew the business by using small private loans. It was ridiculously expensive, but it allowed us to retain equity as long as possible until we were really ready to fundraise.

Do you pay yourself, and if so, how did you know what to pay yourself?

Nada. Des and I both had multiple full-time jobs to pay ourselves (and any hiccups Freck faced) until about two years in. Not only was it not an option to pay ourselves, but we wanted to reinvest into the company by hiring the initial team and expanding our product line. Beyond the money though, I think it’s really important to keep a day job in the early days so you’re not putting too much pressure on the concept or yourself. Starting a business is hard AF without the added stress of having to also make rent every month. Plus, if you find the time to keep motivated after your day job, you know you’re really invested in your idea.

How big is your team now, and what has the hiring process been like? 

We have eight employees now and had just one 18 months ago, which has been a huge learning curve. I didn’t have hiring experience, but I did get to talk with interior designer Amber Lewis at Create & Cultivate Los Angeles and she gave some advice that I’ve never forgotten. I asked her, “When did you know you were ready to hire?” She said, “You just know, but when you’re there, put everything into training them. You’ll be working three times as hard, but you can’t expect someone to think like you if you don’t spend the time.” That’s the real truth.

What has been the biggest learning curve during the process of establishing a business? What mistakes have you made?

Without a doubt, the hardest part has been hiring, letting go, and trusting. In the past, we’ve hired people because we’ve been so overwhelmed and just needed someone. No matter how overwhelmed you are, it takes more time to train a position multiple times. Hold out for the right candidate who you fully believe in, who you’re excited to talk shop with, and who can teach YOU about their specialty. That’s where the most innovative ideas come from.

How did you promote your company? How did you get people to know who you are and create buzz? What challenges have you faced?

I almost completely gave up on Freck OG a year after launch because I couldn’t figure out how to get the product in front of people I knew would love it. I didn’t have the confidence to reach out to influencers and beauty bloggers at the time, and when I finally just bit the bullet everyone I spoke to was really curious about the product and open to receiving samples. I think just throw spaghetti until something sticks! And don’t be scared to try different marketing avenues until you find something that works for your brand. That being said, if you can find a CMO to be your business partner or co-founder early on, that’s a killer move that will only speed up your growth. 

For those who haven’t started a business (or are about to), what advice do you have? 

I love this question. I have a good friend who told me (after the Kickstarter failed and I was trying to figure out a way to market with my embarrassed tail between my legs) that I have “stick-to-itiveness.” That’s always stayed with me. Know that there are going to be so many ups and downs. Take it all in and feel it all. Looking back those are my favorite memories, and I’m so glad I and the team were able to overcome all the obstacles that we learned so much from.

What is your number one piece of financial advice for any new business owner and why?

It’s all about leverage. Keep as much equity as possible, for as long as you can.

If you could go back to the beginning with the knowledge you have now, what advice would you give yourself and why?

If I could go back, I’d ask myself to listen to and trust my voice and point of view more. Don’t worry about following what other people are doing in your industry. The best concepts are ones that no one has come up with yet. Secondly, you can’t do everything yourself. Find amazing, experienced partners who can fill your weaknesses and are ready to sweat it out with you. Des essentially took a percentage of nothing with the vision that we could grow Freck together.

As a co-founder, how have you developed a good working relationship with your business partner? What tips can you share?

Des and I have a really unique partnership in that we have basically no boundaries. We’re best friends, business partners, co-managers. I’m her son’s godmother, and she’s the first person I call to bitch about my ex or neighbors with. We have literally no secrets. Once I helped her get her Diva Cup out. Idk, it just works for us. But doing some serious soul searching before you decide on a partner is key. If you know you need separation from work and boundaries, do you.

Anything else you’d like to add?

In the early days, I thought it would be out of this world insane if Freck Beauty ever made it to Sephora as the world’s first freckle cosmetic. It’s been my absolute dream since day one. We’re launching online on March 2nd and in stores on April 9th, and it’s a pipe dream come true! It’s been a wild and wonderful ride of so much growth and development. If you can see it on a billboard (or on a Sephora shelf) keep it up, you’re onto something big.

MORE ON THE BLOG

Jamila Powell Founder Naturally Drenched Interview

We know how daunting it can be to start a new business, especially if you’re disrupting an industry or creating an entirely new one. When there is no path to follow, the biggest question is, where do I start? There is so much to do, but before you get ahead of yourself, let’s start at the beginning. To kick-start the process, and ease some of those first-time founder nerves, we’re asking successful entrepreneurs to share their stories in our new series, From Scratch. But this isn’t your typical day in the life profile. We’re getting into the nitty-gritty details—from writing a business plan (or not) to sourcing manufacturers and how much they pay themselves—we’re not holding back.

Photo: Courtesy of Jamila Powell

tk intro

Jamila Powell founder of Naturally Drenched

Can you tell us a bit about your background and what you were doing professionally before launching Naturally Drenched?  

I am an attorney for the federal government. I am also an entrepreneur, mother, and the owner of one of the top texture salons in the country, Maggie Rose Salon. So much of the inspiration behind Naturally Drenched came from the day-to-day experiences I had with our trained stylists and customers within Maggie Rose Salon. I was able to see first-hand what our stylists would do for each unique type of hair texture. They would talk about the different needs of each kind of hair they would work with and about products they wished they had more of. This is when I first started to notice a lack of pre-conditioning treatments for textured hair and a lightbulb of inspiration went off. 

What was the “lightbulb moment” for Naturally Drenched? What inspired you to start your business and pursue this path? 

I think I had two major moments that really pushed me towards the path I’m currently on. First, I recognized how stylists at the Maggie Rose Salon were constantly in search of better products to use on natural and textured hair. And second, the COVID-19 implications on my salon really focused my headspace toward product innovation. I love working with hair but since I was no longer able to operate my salon, I turned to e-commerce as an alternative. 

Did you write a business plan? If so, was it helpful, and if not, what did you use to guide your business instead and why did you take that approach? 

While I know this is something I should have done, I didn’t write a business plan. I tend to go with the flow and if an idea sticks with me over time, then I know it’s something I have to pursue. Having a vision is key, but understanding a need to pivot from time to time is also a baseline for business expansion is important as well. 

How did you come up with the name Naturally Drenched? What are some of the things you considered during the naming process? 

It actually only took me a singular day to construct the name for the new brand. I really wanted something that sounded luxe but spoke to hydration. I wanted the name to represent how the product would react to naturally curly-girl hair: covered, dripping, a burst of hydration, environmentally-conscious, etc., and Naturally Drenched seemed to do just that. 

What were the immediate things you had to take care of to set up the business?

Building social channels and securing the domain name came first. When I decided to move forward with the project, I secured the trademark.

What research did you do for the brand beforehand? Why would you recommend it? 

I conducted first-hand primary research by reviewing what worked and what didn’t within my salon. Further, I did secondary research on oversaturated trends in the hair market and what needed further representation and lacked product attention. 

How did you find and identify the manufacturers that you work with? What was important to you during this process and what are some of the mistakes you made and learned from along the way? 

Initially, I found a few manufacturers through Instagram and then used Google to identify if they were a local company or not. I moved forward with contacting three but only heard back from one. It took time for me to understand the established buy chain because I formulated Naturally Drenched independently, without the help of a manufacturer. However, manufacturers ultimately have established relationships with suppliers and I have learned that they build off of where the formulator secured ingredients and go from there. Additionally, I have seen how ordering new items in bulk can lead to backorders. 

Photo: Naturally Drenched

How did you fund your business? What were the challenges and what would you change? Would you recommend that route to other entrepreneurs? 

I am self-funded by choice. I haven’t had a lot of success in partnerships in past ventures, and frankly, I find it easier to carry the weight on my own two shoulders. Personally, I believe if financially possible, funding a project yourself is the best way to launch a startup. Here, individually, you can potentially run out of money, so take into account what it’s going to cost to produce, manufacture, and market the product. If your product is top of the line but has no market share or recognition, it really just doesn’t matter how good it is. 

Do you pay yourself, and if so, how did you know what to pay yourself?

Currently, no, I do not pay myself, and I don’t have plans to do so in the near future. I return all profit from Naturally Drenched right back into the company.

How big is your team now, and what has the hiring process been like? 

I am my team but you can outsource your team. You need to find people you can trust to make a recommendation. My design team and PR team have been great. I have a team member that does my Instagram graphics whom I got from a referral. To be successful while going through the hiring process, focus on recommendations, remain active in listening to podcasts, Zoom calls, and panels, and always vet a potential hire and see the results they’ve been able to produce for other people.

Did you hire an accountant? Who helped you with the financial decisions and setup? 

I do have an accountant and bookkeeper. They don’t help me with financial decisions, as that is typically left to both my boyfriend and my mom. It’s important to have an accountant or bookkeeper because you need to look at your numbers weekly to know if you’re losing or gaining money. In the long run, you are saving yourself time when you have to do taxes. Always know where your money is going. 

What has been the biggest learning curve during the process of establishing your business?

Marketing. Trying to figure out what makes people buy your product is a challenge within itself, and understanding how to move past “surface-level” marketing is an additional challenge.

How did you promote your company? How did you get people to know who you are and create buzz? 

PR of course! We also use the product in the salon and I've reached out to stylists and influencers. In addition, I secured inclusion in a subscription box in Germany. All of these ideas are a good way to get the word out and the product in peoples’ hands.

You’re an entrepreneur and a mom. How has being a mother changed your priorities and your focus in terms of your career? 

Being a mother makes me work harder. You really want to give everything to your child and it just makes me do more. Also, having a daughter helps me put things into perspective because there becomes a point where I say “enough is enough” and I have to step away from my workload and spend quality time with my child.

Do you think motherhood has made you a better business person? 

Absolutely, yes! Motherhood changes your mindset, your patience, your adaptability, creativity, and basically everything else I forgot to mention. 

Do you have a business coach or mentor, and would you recommend one? 

I don’t have a business coach, but I have “business besties” whom I talk to all the time. All of these women are at different points of their entrepreneurship journey! I recommend having people you can talk to openly who can give you insight on places you're trying to go, and how to get there.

What is one thing you didn’t do during the setup process that ended up being crucial to the business and would advise others to do asap? 

Have a strong marketing plan! 

What is your number one piece of financial advice for any new business owner and why? 

Make sure you know what you want to spend and add 10 percent more to that. The worst thing you can do is put all your time and effort into research, formulation, and development, and not have any money to market it.

Photo: Courtesy of Jamila Powell

MORE ON THE BLOG

“Take Smart Money”—How Annie Lawless Scaled Lawless Beauty Into a Wildly Successful Second Business

Photo: Courtesy of Annie Lawless

Listen to the full episode here.

Starting a business is no easy feat. According to the Bureau of Labor Statistics, 20% of businesses fail by the first year, and 50% close by the fifth. So the odds of starting one successful business—let alone two—are stacked against you. But defying the odds is something that today’s WorkParty guest, Annie Lawless, knows a thing or two about.

In 2012, Annie launched her first company, the cold-pressed juice brand Suja Juice, which she scaled into such a success that Coca-Cola and Goldman Sachs each bought multi-million-dollar stakes (!). And now her second business, the clean beauty brand Lawless Beauty, is on a similar trajectory. The band doubled its sales as of October 2020 and is on track to double its overall sales in 2021.

In this episode of WorkParty, Jaclyn chats with Annie all about how she started her wildly successful second business, how she formulated a strategic exit strategy from her first company, and so much more! Scroll on to tune into the full episode and get a sneak peek of just a few of the many, many highlights.

Subscribe to WorkParty and never miss an episode.

On launching a business…

“Starting a business is the most time and work-intensive endeavor you can undertake.”

On bringing in capital from outside investors…

“Once you start bringing capital in from outside investors, you also start bringing in a lot of other viewpoints, perspective, control.”

“You can get money from a lot of places, but you really want someone to understand your business and bring you the tools and resources to help take it to the next level beyond just the capital.”

On the importance of making strategic new hires…

“Finding those key great people is one of the hardest things about having and scaling a business.”

On the challenges of being an entrepreneur…

“There are going to be some really high highs and really low lows of being an entrepreneur, so you need to trust that everything is going to work.”

On pushing through the hard times…

“On the other side of the hard times is going to be such a big reward for what you've created if you really weather the storms.”

On the best career advice she’s ever received…

“Don't sit on the sidelines of life. You have to get off the bench and play in order to potentially win.”

Keep the WorkParty Going By
Supporting Our Sponsors

MZ Wallace is offering WorkParty listeners 15% off your first purchase.

Coors Pure is the perfect beer to celebrate the wins of everyday life. So, when you want to enjoy a beer, reach for Coors Pure. It’s organic, but chill about it.

Joybird is offering WorkParty listeners 30% off your purchase! Time to give your space a refresh with so many custom furniture and home decor pieces right at your finger tips!

MORE ON THE BLOG

Everyday Humans Founder on WFH (From Hong Kong!) and Making It Work 12 Hours Ahead of EST

Photo: Courtesy of Charlotte C. Pienaar

Welcome to our monthly editorial series A Day in the Life where we ask women we admire to share the daily minutiae of their professional lives, from the morning rituals that set them up for success to their evening wind-down routines. This month, we caught up with Charlotte C. Pienaar, the founder of Everyday Humans, to chat about what inspired her to launch an SPF-led skincare brand, why she’s working toward the goal of no screens before 8 a.m., and how she manages her time while working 12 hours ahead of EST.

Tell us a bit about Everyday Humans and what inspired you to launch your business. What whitespace did you see in the market, and what need did you want to fill?

We’re a newly launched DTC skincare brand that makes comfy, planet-friendly sunscreens for all. As a conscious founder who cares about the planet and cultural diversity, I’m passionate about sustainability and inclusivity and created Everyday Humans with the belief that sunscreen should be for all humans and the foundation of all skincare routines. I saw a whitespace in the market for SPF-led skincare products that combined multi-tasking formulas, good for the planet packaging at everyday prices.  

Now, let’s talk about your workday routine! First, are you a night owl or a morning person? When do you do your most important work and why?

I’m physically a morning person so I schedule calls with the team and external parties and review my to-do list in the morning, then I do reactive work throughout the day, like approving things, responding to emails and requests, and general ops and coordination work. My brain only fully activates and the real magic happens in the after-hours when my creative side kicks in—deep-dive research, product ideas, campaigns concepts, marketing strategy—comes through at night. 

What time does your alarm go off, and what’s the first thing you do upon waking?

I have two children so my alarm is my youngest who is one and a half years old and I get up before 6 a.m. on most days. The first thing I do is to get to the kitchen to make a bottle of milk for him. Nothing fun or glamorous, just good ol’ parenting.  

What does your morning, pre-work routine look like?

This is the time when the entire family sits together for breakfast before work or school. I try to be as present as possible to spend quality time with my husband and kids. Sometimes, urgent emails and requests get in the way but I’m working towards no screens before 8 a.m.!

Take us through your morning skincare routine. How do you prepare your skin for the day?

I’m a really lazy skincare person so I like products that are multi-purpose and can combine steps. The first thing in the morning is to wash my face to get rid of excess oils that developed overnight. I’ve been really into face cleansers with a gentle exfoliant as it brightens and resurfaces my skin before I apply any skincare on so everything absorbs better. We’re in the midst of developing one so it’s extra awesome to try many brands and to test drive what works for me. 

After that, it’s toning. I've recently been obsessed with Hada Labo’s lotion as it’s a toner, serum, lotion combo that helps my skin feel prepped and ready to go. My last and most important step is a multi-tasking serum and sunscreen, and of course, it would be my Resting Beach Face SPF30 sunscreen serum, which is a super lightweight organic SPF30 and hydrating serum all rolled up in one. It doubles up as skincare as it has moisture-boosting hyaluronic acid and pentavitin, antioxidant-rich spinach and green tea extract, and kopara extract that wards off urban pollutants and pollution. I rarely wear make-up so the bonus is it leaves a gorgeous lit-from-within finish that makes my skin look healthy, glowy, and well-rested. 

Mark Twain said, “Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.” What’s the first thing you do when you get to your desk?

The first thing I do in the morning is also the most important. I update my to-do list to make sure I have a bird’s eye view of what I have to work on for the day and schedule and prioritize accordingly. 

What are you working on this week?

It’s been an interesting week as I’m on a 21-day quarantine and trying to balance work with two small children! We’ve just done a one-year review of the brand, putting together what we’ve achieved so far, what we’ve missed the mark, and how we’re going to improve in the future. It’s been challenging to work with kids in the background but I love doing big-picture and strategy work to align with all stakeholders so this has been a great week. 

What’s been the most rewarding part of running your business? The most challenging?

Seeing customers happy and calling our sunscreens their holy grail. We have a Slack channel where we share mentions, reviews, and customer feedback to the entire team and it always makes me smile from the inside when we receive a positive note from a total stranger. The most challenging part is to always be one step ahead of the game. We’ve just celebrated our one-year anniversary and the landscape has changed so much since the inception of Everyday Humans. To be able to not lose sight of your mission while being able to innovate, plan ahead and execute flawlessly are all super hard but when you overcome obstacles and come out stronger and wiser, it’s incredibly rewarding. 

Do you ever reach inbox zero? What tips can you share for handling the constant influx of inquiries and communication founders are so familiar with?

TBH I don’t think it was ever a goal, and friends are freaked out by the amount of unread messages I have! I love subscribing to newsletters so perhaps that doesn’t count?   

What is your go-to work lunch?

I try to limit my carb and protein intake to keep my energy up. My go-to’s are a healthy helping of vegetables in various forms—steamed, stir-fried, grilled, raw—just as it is or as a warm or cold salad, my other go-to is brothy and vegetable-heavy soups that keep me full without feeling like I’ve overeaten (or else I’ll get sleepy!). I’ve always made my own lunches—even before the pandemic—so it’s extra awesome to see how other people put together theirs and take inspiration from them. 

What advice do you have for balancing the minutiae of day-to-day tasks with big-picture planning?

By making it compulsory. We schedule monthly huddles, quarterly check-ins, bi-annual re-alignment, and annual planning.  

What are some work habits that help you stay healthy, productive, and on track to reach your goals?

Taking time off every month to focus on your hobbies is compulsory at Everyday Humans. I try to encourage our team to share what we do outside of work and it’s been fun to learn about everyone’s interests. There’s something about sharing your intentions with a close group that encourages you to act on them. I’ve picked up some new hobbies that I never thought I would get into, like journaling, virtual workouts, and pottery because I spoke about it to my co-workers! 

Any favorite apps you use regularly?

We run our entire company off project management software Asana so that’s my #1 favorite app. 

What are you reading, watching, or listening to right now to help you wind down at the end of the day?

“Pop Culture Happy Hour” to keep me up to date as I’m so behind with gossip, lol. “Stuff You Should Know” is amazing and the good ol’ “How I Built This with Guy Raz.” 

When do you go to bed? What’s your “optimal” number of sleep hours?

As I’m 12 hours ahead of EST,  it’s hard to not stay up late for calls and emails till midnight or 1 a.m. The ideal is to be in bed before 10:30 p.m. and my optimal is 8 hours of uninterrupted sleep. 

What’s the most rewarding part of your day?

Besides happy customers, seeing my team members grow makes me super happy. My job is to empower and equip my frontline staff to make better decisions than myself, so witnessing the fruits of my labor is incredibly rewarding.

MORE ON THE BLOG

This Founder Never Felt Represented or Celebrated by the Beauty Industry—So She Decided to Do Something About It

We know how daunting it can be to start a new business, especially if you’re disrupting an industry or creating an entirely new one. When there is no path to follow, the biggest question is, where do I start? There is so much to do, but before you get ahead of yourself, let’s start at the beginning. To kick-start the process, and ease some of those first-time founder nerves, we’re asking successful entrepreneurs to share their stories in our new series, From Scratch. But this isn’t your typical day in the life profile. We’re getting into the nitty-gritty details—from writing a business plan (or not) to sourcing manufacturers and how much they pay themselves—we’re not holding back.

Photo: Courtesy of Alisia Ford

Alisia Ford was working as an attorney when she launched Glory Skincare, but the business was always more than just a passion project for the first-time founder. As someone who never felt celebrated or represented by the beauty industry, Ford was determined to build a platform for women of color who, like her, had also been overlooked by major beauty brands and retailers. “I wanted to find skincare that worked for women of color and fulfill that huge hole in the beauty industry,” Ford tells Create & Cultivate. “It was almost a moment of, ‘If not me, then who?’ and that’s when I knew I had a responsibility to create this space in beauty for ‘her.’”

But Glory Skincare is more than just a platform to shop clean skincare. “We carefully curate products with dermatologists and chemists with specialties in skin of color and even work with psychologists so we can positively build up the relationship between skin and mental health,” Ford explains. “I prioritize making sure that women are creating self-care rituals based on what they really want, not what marketing agencies want them to buy.” And her conscientious approach has gained the attention of two of the most influential names in beauty, Beyoncé and Sephora. As a brand that’s been featured in Beyoncé’s Black Parade Route and graduated from Sephora's accelerate incubator program, Glory Skincare is a beauty brand to watch in 2021 and beyond.

Ahead, Ford tells Create and Cultivate how she bootstrapped the business, what she learned from the Sephora accelerate program (mentorship is everything), and why it’s important to invest in the future success of your business.

Can you tell us a bit about your background and what you were doing professionally before launching Glory Skincare?

Before Glory Skincare, I had a long career as an attorney. Most recently, I was an attorney for Apple’s advertising agency, but I’ve also served in various roles at premier organizations, such as Nike, Fox Sports, and Disney, across a broad range of industries. I’m so glad that I took the leap to leave my attorney days behind me and launch Glory Skincare. Being a woman in business has been so rewarding because I’m always surrounded by other incredible and supportive women.

How did you come up with the name Glory Skincare? What are some of the things you considered during the naming process?

The naming process for Glory was pretty easy but there is always a lot to consider when naming a company. I needed something that would be easy to recognize, but also reflected the vision and values of the brand. I wanted this company to be a community where women of every color and background are celebrated because, for many years, I never felt represented or celebrated by the beauty industry. It has taken me many years to find a sense of peace and belonging. This journey to self-acceptance has been a gift from God and the name glory is a personal reminder of this opportunity. Glory means great beauty and splendor which is how I want my community to feel in this new kind of beauty movement.

What were the immediate things you had to take care of to set up the business?

After I had the initial plan for Glory, I wanted to jump right in but I knew it wouldn't serve the business well to rush into things. I started out by writing a detailed business plan that helped me to understand the values, mission, and goals for Glory. Part of writing this business plan was also spent doing a lot of market research. Glory is intended to be a reflection of what my community wants. I dedicated a lot of time connecting with women of color about their skin to listen and understand the top concerns and problems they all face. Luckily, my background in the legal industry prepared me well for all of the paperwork you have to do for trademarking, finances, etc. Other immediate things I did were setting up the Glory Skincare domain and social media channels, hiring a team, and working on the marketing and design elements of Glory. 

What research did you do for the brand beforehand? Why would you recommend it?

Because Glory Skincare is meant to create a space for women of color that changes our relationship with beauty for the better, I made a decision from the very beginning to be very mindful about every aspect of our actions that could affect the women in this community. Even though my own experience as a Black woman helped me make the initial realization that a community like Glory was necessary, our adherence to this standard meant that we had to do additional market research, learn from dermatologists, and work rigorously with psychologists.

How do you find and identify the brands that you stock? What do you consider during this process and why are these factors important to you and your business? 

Glory Skincare is a community for women of color, and all of the brands and products on our site reflect that. We carefully curate products with dermatologists and chemists with specialties in skin of color and even work with psychologists so we can positively build up the relationship between skin and mental health. I prioritize making sure that women are creating self-care rituals based on what they really want, not what marketing agencies want them to buy.

How did you identify the manufacturer you work with to create Glory’s line of products? Are there any mistakes you learned from along the way and what advice can you share for aspiring entrepreneurs on finding the right partner to create a product?

When looking for a manufacturer, take your time and don't settle for something you don't want. Bringing on a team of people you trust and work well with is essential if you want the business to succeed. As a people person, it was really important to me that I had a good relationship with the manufacturers. The key things I looked for in the manufacturing company we hired were attention to detail, flexibility, problem-solving, and dependability. I am really lucky to work with a great manufacturer and I think this is because I really took the time to do the research and find the right company that aligned with my vision and goals for Glory. 

How did you fund your business? What were the challenges and what would you change? Would you recommend that route to other entrepreneurs? 

At the beginning, I was bootstrapping the business but I knew we would need to begin fundraising in order to grow the business to where I wanted it to be. It was challenging to be launching a business with such little funding available but it pushes you to be resourceful and work as efficiently as possible. We managed to raise a pre-seed round of capital but recently, my time and energy have been devoted to our seed funding. Fundraising is challenging and feels like a full-time job itself but it's been rewarding to have investors really connect with the brand and believe in the mission of Glory. 

Photo: Courtesy of Glory Skincare

How big is your team now, and what has the hiring process been like? Did you have any hiring experience before this venture? If not, how did you learn and what have you learned about it along the way?

We’re a small but mighty team! Right now, we have about five people on the team full-time but have a board of dermatologists, a team of manufacturers, and a PR team that we work with as well. Hiring during a pandemic can be difficult. It's hard to really connect with someone when you are interviewing over Zoom. I did not have much experience with hiring before this so there has been a lot to learn along the way. During an interview, it's important to ask questions pertaining to the job but I think we often forget it's important to also ask questions to help get to know the candidate on a more personal level. Someone might look great on their resume, but if you are bringing them onto your team, you also want to make sure they are someone you can trust and get along with. 

Did you hire an accountant? Who helped you with the financial decisions and setup? 

I do have a financial team that helps with investments, deposits, financial planning, etc. Since I do not have a background in finance, I knew I needed to hire an accountant to help with the financial side of the business. Just like with any member of your team, it’s important that you trust this person with the success of your business. Find someone who aligns with your values and believes in your company as much as you do.

What has been the biggest learning curve during the process of establishing your business?

This may sound a little cliché, but the amount of time and energy that goes into a business is something you can’t really anticipate. Every day is a new challenge and my toughest but most important lesson was definitely flexibility. 

How did you promote your company? How did you get people to know who you are and create buzz?

Shortly after we launched, we were featured on Beyonce's website in the Black Parade roster of Black-owned businesses. That was such a highlight of this whole journey and really ramped up the business. Last summer, I hired a PR team to help with securing press coverage for Glory. From product placements to founder interviews, their team has really helped get the name of Glory out into the media landscape. 

You recently graduated from Sephora's accelerate incubator program—congratulations! What was the experience like for you and how has it impacted your business? Tell us everything!

It’s been such a great experience and an amazing opportunity that I’m so thankful for. The program has been extremely helpful. We’ve received advice on everything from financial statements, to branding, to operations and fulfillment. As a cohort, we've created a bond as all founders of color and every individual in the program is someone I respect and value. I am beyond grateful for the experience! The program was intense and we all dedicated many hours to attending seminars, workshops, and meetings with various industry experts and professionals. I was pushed outside of my comfort zone but in the best way possible. The future of Glory is brighter than ever before thanks to the program. 

Do you have a business coach or mentor, and would you recommend one? 

I have a handful of really incredible mentors and advisors that I have met along the way. I am a part of several entrepreneurial groups and programs that have put me in touch with other founders that I have been able to lean on for support and guidance. I recently graduated from the Sephora Accelerator program which introduced me to people who are experts in their respective fields. As a brand founder, it's easy to forget that we are not experts in every aspect of the business. Having mentors, coaches, and leaders to go to for advice and support will help you make more educated decisions that will benefit your business greatly. I am grateful that I have a space to learn about what it is like to start a business, share ideas with other dreamers, and get encouragement to take a leap of faith.

What is one thing you didn’t do during the setup process that ended up being crucial to the business and would advise others to do asap?

Don't try to do it all alone. When I first launched Glory Skincare, I was fired up about my idea and tried to manage and oversee every element of the business. This wasn't sustainable and I quickly realized that I was burning myself out. Having a team is everything. Everyone can bring their unique talents, skills, and experiences to the table and build each other up in a really inspiring way. 

What is your number one piece of financial advice for any new business owner and why?

Invest in the long-term success of your business. At first, it’s hard to see so much money going into development, branding, marketing, operations, etc., but these investments will pay themselves off in the long run. If you set yourself up for success, it will come with time and effort.

MORE ON THE BLOG

“Save Aggressively”—How Samara Walker Bootstrapped Her Business While Working 9-to-5 at Amazon

Photo: Courtesy of Samara Walker

Listen to the full episode here.

Side hustles are on the rise. 

According to a recent survey, as many as one in four Americans are planning on starting a side hustle in 2021. On top of the 34% of people who have already started a side hustle venture this year. 

But starting a side-hustle while working a 9-to-5 isn't easy. It takes determination, drive, and passion. Which is something that today’s WorkParty guest, Samara Walker, knows a thing or two about.

Samara started the luxury nail polish brand Àuda.B while working full-time as a senior financial analyst at Amazon after noticing that women of color aren’t often represented within luxury beauty.

And, thankfully, major retailers have taken notice, too. Earlier this year, Àuda.B launched at Nordstrom, becoming the first Black-owned polish brand to be sold by the retailer. (Which is incredible!)

On this episode of WorkParty, host Jaclyn Johnson chats with Samara all about how she went from full-time employee to full-time entrepreneur, and how she’s pushing the beauty industry forward in the process.

Subscribe to WorkParty and never miss an episode.

On self-funding Àuda.B through her Amazon paycheck…

“I created a direct deposit that went to my business bank account, so every time I got paid that was the money that I automatically put aside for Àuda.B.”

On building a network…

“Build your network. Ask questions. No question is a stupid question.”

“Always have some type of intimate circle and never be afraid to step outside your comfort zone and ask things that you don't know about.”

On the pros and cons of bootstrapping a business…

“The pros are your hundred percent hands-on and you have the ability to learn from the ground up.”

“It allows you to see your business at full scale because you have your hands in the pot on everything.”

"One of the cons is you're not able to scale as quickly as possible, and the lack of resources. Not only are investors money, but they also come with tons of knowledge and resources."

On being the best version of yourself as a founder…

“Be the best person that you can be right now.”

“You're going to grow and develop over time, but don't try to go from one to 10 because you're going to miss all those phases of your life and all those phases of growth that your company that you could have learned from.”

“Failures are successes.”

On the best career advice she’s ever received…

"Dreams are real, but the hustle sold separately."

On the money advice she always gives to entrepreneurs…

“Save aggressively. Save as if your life depended on it.”

Photo: Courtesy of Àuda.B

Keep the WorkParty Going By
Supporting Our Sponsors

Get started today at Stitch Fix and you’ll get 25% off.

Get beautiful bombshell waves with the Conair Double Ceramic Waver.

Listen to Armchair Expert for FREE exclusively on Spotify.

Enjoy 30% off all your favorite BetaBrand styles.

MORE ON THE BLOG

The Entire Beauty World Is Watching This Zero-Waste Haircare Brand Started by Two Industry Veterans

We know how daunting it can be to start a new business, especially if you’re disrupting an industry or creating an entirely new one. When there is no path to follow, the biggest question is, where do I start? There is so much to do, but before you get ahead of yourself, let’s start at the beginning. To kick-start the process, and ease some of those first-time founder nerves, we’re asking successful entrepreneurs to share their stories in our series From Scratch. But this isn’t your typical day in the life profile. We’re getting into the nitty-gritty details—from writing a business plan (or not) to sourcing manufacturers and how much they pay themselves—we’re not holding back.

Photo: Courtesy of Everist

As alums of major beauty brands including Revlon and L’Oreal, Jessica Stevenson and Jayme Jenkins saw from the inside that the beauty industry has a major plastic waste problem. “Before we even had a business plan or a product idea, we were committed to finding an innovative way to solve that problem,” Jenkins tells Create & Cultivate. “We had multiple aha moments or pivots along the way including, Why are we shipping large, heavy beauty products full of water and excess packaging around the world? Why do we need water in haircare when we’re already showering in water? We just knew there had to be a better way.” 

And, as the co-founders of Everist, a zero-waste haircare brand, it’s safe to say Stevenson and Jenkins have indeed found a better way. The brand’s inaugural products, a Waterless Shampoo Concentrate and a Waterless Conditioner Concentrate, boast silicone-, sulfate-, and preservative-free formulas made without any water and 99.7% pure aluminum recyclable packaging. The brand also uses recycled packaging for shipping, opting out of any plastic packaging and shipping materials, and has partnered with Climate Neutral to offset carbon emissions.

Ahead, the co-founders tell Create & Cultivate how they launched an industry-disrupting haircare brand, including the mistakes they’ve learned from along the way.

Can you tell us a bit about your background and what you were doing professionally before launching Everist? 

JESSICA & JAYME: We’ve both spent over a decade in the beauty industry in various roles and categories, most recently as a general manager (Jessica) and a VP of marketing (Jayme) for the beauty brands Nude by Nature and The Body Shop, respectively. Prior to that we both led marketing for some of the top brands from L’Oreal to Revlon and learned from some of the brightest minds in their fields.

Did you write a business plan? If so, was it helpful, and if not, what did you use to guide your business instead and why did you take that approach? 

JESSICA: We did eventually when we had narrowed down the idea, but in the beginning, we cycled through dozens of different concepts and did an exploration to see if they made sense. Was it profitable? Scalable? Was it even possible to bring to market? Was it a product or service that we would personally use? It took us a while to zero in on the right idea. Once we had our winning concept we did write a thorough business plan to give our early investors confidence in our idea and approach. It served as a great starting point, but things are constantly changing in startup-land and you need to stay flexible throughout the whole process. We view our models as live working tools to strategize vs a one-time exercise.

Photo: Courtesy of Everist

How did you come up with the name Everist? What are some of the things you considered during the naming process? 

JAYME: We wanted a brand that would be named after our customers; they are the Everist. They are the ones making small eco-conscious choices in their daily lives that together add up to a big impact. We exist to help them by making eco easier and without compromise. We also wanted a name that didn’t sound too “crunchy” but had the connotation of mindful consumption; an Everist thinks about their forever impact on their two homes: their body and our planet.

What were the immediate things you had to take care of to set up the business? 

JESSICA: We had to have a chemist and a manufacturing partner to help us create the product first (which ended up being a very long process since we had such a “blue-sky” brief). We also needed to find a sustainable packaging partner. Once we made some headway on that, we got started on our incorporation, trademark, domains, social handles, and in our case, patent process.

What research did you do for the brand beforehand, and would you recommend it to other founders? 

JESSICA: Coming from the industry, we did bring with us a great deal of knowledge to set a solid foundation. Although not essential, starting in a space where you already have some expertise, will give you a good head start. From there we did do a thorough competitive analysis and whitespace mapping, followed by continuous formula experimentation and business model profitability analysis to ensure our idea was viable to scale. In the end, the most important advice we can give is to always start with a large enough customer need and quickly test a bunch of solutions to find the one that best meets that need for market fit versus developing a product and trying to force-fit it to a customer.     

How did you find and identify the manufacturers that you work with? What was important to you during this process, and are there any mistakes you made and learned from along the way? 

JAYME: We wanted a manufacturer that was local for environmental reasons and also so we could be very involved in the process. We wanted a partner that believed in our ideas and was committed for the long run to help us bring them to life. It’s not always easy, but a strong partnership can help you move mountains.

How did you fund Everist? What were the challenges and what would you change? Would you recommend your route to other entrepreneurs? 

JESSICA: We started self-funded, like many entrepreneurs, as we were solidifying our idea, but we soon realized we would need more investment for inventory, brand building and to scale quickly. We attended events and casually met as many people as we could to learn and develop relationships. During one of those events, we were lucky enough to find the right strategic partner to lead our pre-seed raise and bring on other like-minded investors who could add value and believed in our long-term vision. To us, the right strategic fit was everything, especially early on as you need to have people on board who believe in you and support all the twists and turns that will inevitably come.       

Do you pay yourself, and if so, how did you know what to pay yourself? 

JESSICA: We don’t currently pay ourselves, but we plan to after launch. This is a personal decision based on both the founders’ and the company’s financial position and equity growth prospects. Cash flow is the company’s lifeline, so we will definitely not be taking our past corporate salaries, but enough to cover some living expenses. However, as the company grows, we do believe in founders taking a reasonable salary for their position.   

How big is your team now, and what has the hiring process been like?

JESSICA: We are currently a small team of two who have embraced the gig economy and have brought on amazing freelance and vendor partners to help us scale while remaining flexible at this early stage. Most of our partners have been brought on through research and referrals. That said, we are both seasoned people managers coming from big beauty and believe in developing diverse talent for long-term success. Therefore, we look forward to growing our team soon!

Did you hire an accountant? Who helped you with the financial decisions and setup, and are there any tools or programs you recommend for bookkeeping? 

JESSICA: Since we are both business grads, we had a baseline of knowledge to build our own financial models and were able to handle our own expense reporting through QuickBooks pre-revenue. However, as we were preparing to launch, we knew we needed to bring on experts to set up a solid foundation for growth. Therefore, we hired an outsourced accounting firm that specializes in bookkeeping and controller services that scale with the needs of the business. Other systems we explored were FreshBooks, as well as inventory management through a system such as SOS Inventory or QuickBooks Commerce. Once you have sufficient scale, a fully integrated ERP platform such as Oracle NetSuite could be useful.

Photo: Courtesy of Everist

What has been the biggest learning curve during the process of establishing your business? 

JAYME: Everything? That’s really what’s made this experience so exciting (and at times overwhelming). We have been hands-on in every area of the business where previously we were more specialized or leading a team of specialists. Learning clean chemistry, web platforms, fundraising terms, IP law. It’s been a wild ride. 

How did you promote your company? How did you get people to know who you are and create buzz? 

JAYME: Our first marketing investment was bringing on a great PR team. We knew that part of our uniqueness was that we had an innovative product with a great story to tell and we wanted to make sure we had help getting it out there. We’re also believers in creating a strong social community, encouraging reviews, partnering with like-minded influencers and brands, developing valuable educational content, and A/B testing digital media campaigns.  

Do you have a business coach or mentor, and if so, would you recommend one to fellow entrepreneurs? 

JESSICA: We don’t have a formal coach or mentor but have been fortunate to be surrounded by great industry experts, inspiring entrepreneurs, and investors who have also become valuable advisors. It is definitely helpful to have a strong support network around you for your entrepreneurial journey. If that doesn’t happen organically then there are many organizations or accelerators that you can join to connect you with a relevant mentor. However, it can take several tries to find the right mentor-mentee fit, but when you do it can add tremendous value.

What is one thing you didn’t do during the setup process that ended up being crucial to the business and would advise others to do asap? 

JESSICA: Register your business name and international trademark early. It’s not necessarily one we didn’t do, but it’s something we hear as a stumbling block all the time. Especially for brands, you don’t want to be forced to change your name after you’ve built up awareness once you find out there is someone else already using the same name in your local market or another important international market.

For those who haven’t started a business (or are about to), what advice do you have? 

JAYME: There are a million problems and to-do’s vying for your attention every day, so be laser-focused on what your priorities are and keep moving forward.

What is your number one piece of financial advice for any new business owner and why?

JESSICA: Managing your cash flow is critical. In a past side hustle, I’ve been in the situation that I had to personally finance a retailer PO when I was already deep in student debt. It quickly teaches you how real a cash flow problem can be versus numbers on a financial statement in business school. Make sure you know your burn rate and have a plan A, B, and C to extend whether through self-funding, an equity raise, or a loan. It can also be a good idea to have a working capital line of credit ready as a safety net to cover inventory costs before revenues can be collected. 

If you could go back to the beginning with the knowledge you have now, what advice would you give yourself and why? 

JESSICA: It will take longer than you expected, so enjoy the process. When a problem arises, get the right people in a room (or virtual room) and keep asking clarifying questions to uncover the root of the problem that needs to be fixed. Then, focus all your attention on the solution as people can be very creative when they are open to new possibilities and stay positive. The end result might look different, but often better if you’re open to it.

Anything else to add?

JESSICA: There are always going to be reasons and risks that can feel like now’s not the right time, but if you’re passionate about your idea—you just have to jump in. Best to ensure you have a solid support system around you and then be as flexible as possible to learn and pivot as you go.

MORE ON THE BLOG

Monique Rodriguez on Building a Multi-Million Dollar Business (and Having Megan Thee Stallion on Speed Dial, NBD)

Photo: Courtesy of Monique Rodriguez

Monique Rodriguez knows a thing or two about scaling a business.

In 2014, she started mixing up homemade haircare solutions in her kitchen. Now—cut to 2021—and her brand, Mielle Organics, has grown into a multi-million-dollar company with products sold in over 100,000 major retailers, including Target, Walgreens, and CVS.

And, earlier this year, Monique secured a “significant investment” for Mielle Organics from Berkshire, which typically makes equity investments of $100 million to $1 billion in size. Needless to say, it’s a huge deal. But it’s not just about turning a profit for Monique. 

She’s paying it forward with her More Than a Strand philanthropic initiative, which includes $200,000 in scholarships for HBCU students and $1 million for the brand’s Global Education and Entrepreneurship Program in partnership with Rutgers University and the Newark Business Hub.

This week on WorkParty, host Jaclyn Johnson chats with Monique about how she scaled her business from self-made to shelf space and how she’s paying it forward to fellow entrepreneurs along the way. 

Subscribe to WorkParty and never miss an episode.

On growing with the business…

“We grew with the company and we had to pay a lot of money and make a lot of mistakes in order for us to learn from those mistakes.”

On securing funding…

“Funding is a huge challenge, especially for a Black-owned business going into the retail space. You're competing with conglomerate brands that have way more marketing dollars than you have as a small Black-owned business.”

“We had to really fight for our shelf space, and we really had to prove that we deserve to be there.”

On landing an investment from Berkshire Partners…

“It truly defined how we are changing the narrative for Black women. This deal means so much more than just the figure behind it, it paves the way and it shows the value that we as Black women bring to the table.”

“[Black women] build great businesses, but sometimes we're not afforded the same opportunity as our counterparts to scale our businesses.“

“[Black women] don't have to give away our majority stake and we don't have to have our company acquired, we can still maintain that destiny and have majority ownership and still make the decisions we need to make in order to scale.”

On enlisting A-list brand ambassadors like Saweetie and Megan Thee Stallion to reach new consumers…

“Working with big names is great, but if you don't have a relationship or a connection with them, they'll get paid and they'll treat your brand like it's nothing.”

“I have most of my celeb ambassadors on speed dial.”

On paying it forward to the next generation of entrepreneurs…

“The seeds that we plant today are for the next generation to blossom.”

On building a profitable business…

“In order to build a profitable company, you have to know everything there is to know about your business and your spend, your cost of goods. You need to be looking at your P&L sheet, your financials.”

On building generational wealth…

“When you build something great that's profitable, you have leverage and you have the ability to pretty much dictate what you require in order for somebody to acquire your business or for somebody to buy a portion of your company and that can set you up for many generations to come.”

On uplifting her community…

“Continuing to uplift and raise our community as we continue to climb this ladder of success is ultimately you know what truly drives me.”

On her definition of success…

“Success is not owned, it’s rented—and rent is due every day.”

Keep the WorkParty Going By
Supporting Our Sponsors

Give your closet the summer refresh it deserves with 25% off Stitch Fix.

Looking to make the switch to a balanced and healthy lifestyle, without losing all the
enjoyment? Celebrate the small wins of everyday life with a Coors Pure.

Freshly is offering our listeners $40 off your first two orders!

MORE ON THE BLOG

5 Clean Beauty Founders on Instagram Who Will Inspire You to Level Up Your Beauty Routine

Welcome to 5 for 5, where we spotlight 5 women in 5 minutes or less.

From an innovative founder who’s gained the attention of Vogue, Into the Gloss, and Beyoncé by redefining what it means to be a sustainable skincare brand to an Estée Lauder and Ipsy alum who’s centering South Asian beauty, these must-follow founders are transforming the clean beauty industry.

1. Gloria Noto

Former makeup artist and founder of Noto Botanics, a sustainable and ethical skincare and beauty brand, Gloria Noto is a must-follow for anyone who believes that self-care is a radical tool for resilience.

View this post on Instagram

A post shared by Gloria J. Noto (@glorianoto)

View this post on Instagram

A post shared by P (@priscilla.tsai)

2. Priscilla Tsai

Priscilla Tsai is on a mission to bring more transparency to the beauty industry through her clean skincare brand, Cocokind. Follow her on Instagram for brand updates and launches (and very relatable baby content).

3. Abena Boamah-Acheampong

With recognition from Vogue, Into the Gloss, The Cut, Essence, and Beyoncé (NBD), Abena Boamah-Acheampong has solidified her space in the beauty industry with her sustainable skincare brand Hanahana Beauty. Stay ahead of the curve by following the industry leader on IG.

View this post on Instagram

A post shared by Abena Boamah (@beanieboamah)

View this post on Instagram

A post shared by Priyanka Ganjoo (@priyankaganjoo)

4. Priyanka Ganjoo

After working at Estée Lauder and Ipsy, Priyanka Ganjoo stepped out on her own to launch a clean makeup brand, Kulfi Beauty, that centers and celebrates South Asian beauty. Tap “follow” to keep up with the up-and-coming clean beauty founder.

5. Giovanna Campagna

As the founder of the buzzy skincare brand Joaquina Botánica, Giovanna Campagna is bringing Latin America’s best-kept skincare secrets to the masses. Hit “follow” on her IG feed for skincare tips and tricks (not to mention adorable pics of her baby).

View this post on Instagram

A post shared by Giovanna Campagna Garthwaite (@giovanna_campagna)

MORE ON THE BLOG

How Desiree Verdejo's Skin Struggles Led Her to Create One of 2021’s Buzziest Brands

Photo: Courtesy of Desiree Verdejo

Welcome to our monthly editorial series A Day in the Life where we ask women we admire to share the daily minutiae of their professional lives, from the morning rituals that set them up for success to their evening wind-down routines. This month, we talked with Desiree Verdejo, CEO and founder of Hyper Skin, about how she launched a skincare brand that’s rooted in multiculturalism, why she always tackles her hardest tasks first thing in the morning, and her favorite pandemic purchase (which still uses every day).

Tell us a bit about Hyper Skin and what inspired you to launch your business. What whitespace did you see in the market, and what need did you want to fill?

Ever since I was a teenager, I’ve struggled with acne that was always followed by large dark spots. After years of trying to find the perfect solution to combat hyperpigmentation, I finally came to the realization that there really just wasn’t anything out there addressing this particular problem. 

On top of that, there has always been a major lack of diversity in the skincare and beauty space. As a woman of color, it didn’t take long for me to notice how little representation we have within the skincare market, from advertising to the formulation of products themselves. So many dermatologists and chemists receive little to no training on how to treat melanin-rich skin. 

I founded Hyper Skin because I wanted to solve both of these issues that I ran into by creating an easy, fun, results-oriented skincare brand that is rooted in multiculturalism. My goal is to not only target dark spots and discoloration but to do so for all skin tones and really shine a spotlight on celebrating diversity. 

Now, let’s talk about your workday routine! First, are you a night owl or a morning person? When do you do your most important work and why?

I’m definitely a morning person! When my schedule allows, I typically like to start my morning early and work on anything that is time-sensitive, challenging, or just requires more brainpower. Then, I will schedule any calls and meetings for the afternoon. 

In the evenings, I like to catch up on all of my emails and organize a to-do list for the next day. This way, I can go to bed knowing I have everything set for when I wake up in the morning without feeling too overwhelmed or stressed about figuring out what I need to do.

What time does your alarm go off, and what’s the first thing you do upon waking?

Actually, I don't have an alarm clock! I naturally wake up at 6:30. Since I have two little toddlers that wake up at 7:30, I like to wake up before them so that I can have a peaceful morning with some time to myself. The first thing I do when I wake up is have coffee, listen to NPR, and take a look at my phone to make sure there’s nothing urgent that I have to take care of. My absolute favorite pandemic purchase was my Nespresso, so I love making my oat milk lattes right when I wake up—it’s my morning ritual!

What does your morning, pre-work routine look like?

In the mornings, before I start working, I love to spend quality time with my toddlers. Usually, that means making them breakfast and heading to school drop-off. My younger son is only two, so we usually walk together to a nearby coffee shop and I'll get a coffee for myself and a treat for him! I really value these little moments of time together—they are both growing up so fast so I want to spend every moment I can with them.

Photo: Courtesy of Hyper Skin

Take us through your morning skincare routine. How do you prepare your skin for the day? 

My skincare routine is by far my favorite part of the morning. It's another reason that I actually enjoy waking up early and having enough time to really care for my skin. I have oily skin, so I always start by cleansing. My skin is acne-prone and susceptible to dark spots, so after cleansing, I follow up with the Hyper Skin Brightening Clearing Vitamin C Serum to combat hyperpigmentation. I love face mists. Right now I’m using one by Tower 28 that I really like. The last two steps in my routine are using a lightweight moisturizer and always using sunscreen. A couple of my all-time favorites are the Unseen Sunscreen from Supergoop and the Everyday Humans sunscreen. 

Mark Twain said, “Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.” What’s the first thing you do when you get to your desk?

I always complete the hardest task of the day when I get to my desk first thing in the morning, so I completely agree with this quote. I think what sets me up for the most success in the morning is making my to-do list for the next day in the evening. If there is a task that is really important or challenging, I'll send an email to myself so that I see it fresh in my inbox in the morning and it's a great reminder to jump right in. I think the key to avoiding feeling overwhelmed and stressed out is always thinking one step ahead and preparing for the future.

What are you working on this week?

We have a few new exciting launches that are coming up so my weeks have been filled with reviewing and signing off on proofs, working with the team on developing social concepts for the launches, managing operations, and just overseeing everything regarding launch preparation. We're really leaning into using our social media platforms to share the Hyper Skin story so it's been a lot of brainstorming and creating as a team.

What’s been the most rewarding part of running your business? The most challenging?

Creating something that our community tells us really works for them has definitely been the most rewarding part. That doesn't ever get old. As someone who has always had problem skin and has constantly been on the lookout for solutions, reading reviews and getting emails from customers will always be something that I look forward to. It's so motivating, and it really pushes me to always create at the highest level. 

On the other hand, the most challenging aspect of running a business is that you always have to keep going. There’s no time to stop to say, “This sucks,” or, “Wow, we’ve accomplished so much!” It’s always like, “Okay, now what do we have to do next?” As a founder leading a small team, there’s no time to sit in the emotions, in the challenges, or in the wins. You just need to keep pushing forward and doing your best. 

Do you ever reach inbox zero? What tips can you share for handling the constant influx of inquiries and communication entrepreneurs are so familiar with?

I never have and I don’t think I ever will—it’s not even a goal of mine anymore because it’s so unattainable! As for tips on handling the constant inquiries and communication with others, I think it's important to prioritize your day on what's most important to you and what you need to get done next. If you are always responding to what other people are asking of you, you'll never be able to meet your own goals.

What is your go-to work lunch?

My go-to work lunch is always changing. One benefit of the pandemic was that I had more time at home to cook really wonderful, nourishing, and balanced meals. However, now that I have gone back to working in a co-working space, I am trying to find the balance between continuing to cook for myself and eating meals on the go. Simplicity is key. My favorite go-to meal is chicken with cauliflower rice and lots of fresh veggies.

Photo: Courtesy of Desiree Verdejo

What advice do you have for balancing the minutiae of day-to-day tasks with big-picture planning?

My biggest tip or piece of advice is to do different types of tasks on different days. For example, I like to plan certain days for all of my calls and set aside other days of the week for other things that I need to accomplish. Every week, Tuesday, Wednesday, and Thursday are my call/catch-up days. Monday and Friday are big-picture, ideating, and thinking days. Without a schedule like this, you can spend all day responding to people, but it doesn't give you time to think about marketing, strategy, or business plans on a larger, more creative scale. 

What are some work habits that help you stay healthy, productive, and on track to reach your goals?

My number one reminder to myself that helps me stay healthy, happy, and productive is just to not overdo it. Don’t drive yourself crazy by focusing on all of the tasks or things that you didn’t do or aren’t able to do at that moment in time. As a founder of a new, emerging brand, I'm in a very busy stage of my life. I’ve taught myself to lean into that, but at the same time, I’m always making sure that I’m not overdoing it. I just remind myself that I’m in a busy season now, but it won't be busy forever. 

Any favorite apps you use regularly?

I love Slack for communicating with my team on a daily basis. Instagram is another favorite of mine because of how much it allows me to connect to the rest of the world and all of the new concepts and ideas that are out there. Another app I love is the HomeExchange app; it fuels my wanderlust!

What are you reading, watching, or listening to right now to help you wind down at the end of the day?

When I’m in a really busy stage of life (like right now!), I'm not great at watching TV because it draws me in deeply for too long. Instead, right now I’m planning our first post-pandemic family vacation to Costa Rica, so my favorite way to unwind at the end of a long day is by scrolling through Instagram and different chat groups to help me plan for that and get excited about our trip. It really helps me unwind!

When do you go to bed? What’s your “optimal” number of sleep hours?

I usually like to go to bed around 11:00 pm. I always try to aim for 6-7 hours. If I’m able to get in seven hours of sleep I am a wonderful person, but that doesn't always happen!

What’s the most rewarding part of your day?

Because I launched my business right before the pandemic, I ended up hiring every member of our team remotely, and they’re all planning to stay remote for a while. That being said, the most rewarding part of my day is whenever I get to interact with my team via Zoom. I love to chat with them and share ideas and hear their updates. Most people are complaining about Zooms these days, but they’re my favorite!

MORE ON THE BLOG

How Samara Walker Launched Auda.B While Working Full-Time as a Senior Financial Analyst at Amazon

You asked for more content around business finances, so we’re delivering. Welcome to Money Matters where we give you an inside look at the pocketbooks of CEOs and entrepreneurs. In this series, you’ll learn what successful women in business spend on office spaces and employee salaries, how they knew it was time to hire someone to manage their finances, and their best advice for talking about money.

Photo: Courtesy of Samara Walker

"Balancing a full-time job and a start-up is extremely demanding and requires a different level of patience, organization, and ability to challenge yourself," Samara Walker, the founder and CEO of the luxury vegan nail lacquer brand Àuda.B, tells Create & Cultivate. “Time is of the essence because every minute counts when you have to delegate between your 9-5 and your startup,” she explains. But Walker was more than up to the task of managing her minutes and balancing her full-time role as a senior financial analyst at Amazon with building her beauty start-up. And for good reason.

Walker launched Àuda.B because women of color aren’t often represented within luxury beauty. “Oftentimes, luxury beauty brands omit the celebration for women of color,” she explains. “I was truly inspired to launch Àuda.B to create a brand that reflected women of color from A-Z. Through product curation, branding, and marketing, I knew that I wanted to build an inclusive brand that kept women of color top of mind,” she adds. And major retailers have taken notice. Earlier this year, Àuda.B launched on Nordstrom, becoming the first Black-owned polish brand to be sold by the retailer.

Ahead, Walker shares when she knew it was time to quit her job at Amazon and go all-in on Àuda.B, what the biggest challenges in scaling her business have been so far, and how she’s pushing the beauty industry forward and making a difference.

You started Àuda.B while you were working full-time as a senior financial analyst at Amazon. Would you recommend starting a business while working a full-time job? 

As I reflect back, I would recommend starting a business while working full time because this allows you to put your passion and work ethic into perspective. Having a stable income allowed me to invest in my business by relying on my paycheck and helped me bootstrap my company to the next phase. Working a full-time job while starting a business put my life into perspective and really encouraged me to go after my dreams!

How did you know when it was time to quit your job at Amazon and go all-in on Àuda.B? What was your strategy for making the transition and what, if anything, do you wish you’d done differently? 

The day I signed my partnership agreement with Nordstrom, I knew I had to prepare myself to leave Amazon. As a small start-up, I had to manage and develop the supply chain strategy for the business and onboard new systems to become compliant with the retailer, which is no small undertaking. The demand for Àuda.B became overwhelming (in the best way!) between the influx in orders and the partnership with Nordstrom. I was tasked with the decision of pouring my energy into Àuda.B or Amazon, and the decision was not difficult at all. I had worked tirelessly for this day to come, and I was prepared to put all of my efforts into it! 

As a founder, I positioned myself from the very beginning to save aggressively because I knew that bootstrapping would allow me to have total control while building my company until we eventually secured an investor. I made strategic moves such as setting up direct deposit from my Amazon paycheck to the Àuda.B business account each pay period to build our business account for expenses and to budget for part-time contractor payments.

It's important to build out a real plan between personal and business expenses in order to set realistic expectations of what your savings should reflect to allow you to step away from your full-time job. Founders need financial security in order to operate from a healthy mindset—shelter and food shouldn't be optional. I wish I had the ability to establish this plan earlier on in my career, but I am thankful that I finally had the courage to fully step out and embrace the abundance of Àuda.B.

Photo: Courtesy of Àuda.B

Earlier this year, Àuda.B launched on Nordstrom, becoming the first Black-owned polish brand to be sold by the retailer. What has been the biggest challenge in scaling your business and what lessons have you learned along the way? What advice can you share on how to scale a business sustainably? 

The biggest challenge in scaling has been producing enough inventory to keep on-hand, as well as implementing systems to scale with limited cash. I've since learned how to prepare your business for the next phase and have strategies and plans in place to anticipate the arrival of growth. My advice would be to plan your business for the next phase before the growth actually impacts your company. Research potential partnerships to help scale, whether that's a 3PL or EDI system to manage your growth and scale effectively. 

How did you fund your business? What were the challenges and what would you change? Would you recommend your route to other entrepreneurs? 

I bootstrapped my business by funding through my full-time salary and personal savings. Some of the challenges I faced were not having enough cash on hand or the ability to order new inventory to keep up with customer demand. Managing expectations is important. Having a well-balanced inventory is essential to keep up with customers’ needs and demands. 

At first, we didn't have the ability to expand our color selection or significantly increase inventory without the guarantee of customer’s purchasing. I would change the way I handled inventory by ordering more to create a surplus for an unexpected increase in sales. I would highly recommend bootstrapping your business until funding is secured via an investor if that's the route you decide to take. Bootstrapping gives you the grace of building at your own pace and learning all aspects of your business from the ground up.

What was your first big expense as a business owner and how should small business owners prepare for that now? 

Our first big expense was hiring a lawyer in order to apply for our trademark. Small business owners should create a list and prepare for start-up costs that can be accomplished over time but are necessary for the business’s growth. Putting aside a few dollars that are dedicated solely to start-up costs will help prepare business owners for anticipated expenses. 

What are your top three largest expenses every month?

1. Part-time contractors

2. Monthly business systems: EDI and catalog systems for retailers

3. Influencer agency

Do you pay yourself, and if so, how did you know what to pay yourself?

I don't pay myself as of yet. 

Would you recommend other small business owners pay themselves? 

Depending on revenue and personal finances business owners should pay themselves. It's important that founders sustain themselves while building a business.

How did you know you were ready to hire and what advice can you share on preparing for this stage of your business? 

I knew that we were ready to hire when I couldn't meet due dates for deliverables and there was an increase in revenue which allowed us to dedicate additional income to part-time contractors. I didn't have the bandwidth to complete deliverables on time, which is a clear sign that additional help is necessary in order to scale.

What apps or software are you using for finances? Are there any tools or programs you recommend for bookkeeping? 

I personally use QuickBooks to manage our finances, which I would highly recommend. It also has a feature that allows you to manage and pay contract workers, so that way all of the information is synced and saved in one place.

Photo: Courtesy of Àuda.B

What are some of the tools you use to stay on top of your business financials? What do you recommend for small business owners on a budget? 

I set time aside both weekly and monthly to review our expenses and revenue. The weekly meetings are used to review expenses and log receipts. Monthly meetings are focused on reviewing P&L statements and detailing expenses for the month. I recommend that small business owners review their expenses and create a quarterly budget in order to efficiently manage cash flow. 

Where do you think is the most important area for a business owner to focus their financial energy on and why? 

Decreasing expenses upfront and being “lean”. It’s important to focus on increasing revenue without having to increase expenses.

Do you think women should talk about money and business more? 

Absolutely, I believe women should talk about money and business more. Only 2.4% of venture capital funding goes to women, according to CrunchBase. There is clearly a gap within the industry due to the lack of support and knowledge for women business owners. It’s vital that we share information with one another to encourage women despite the many hurdles we may face.

What money mistakes have you made and learned from along the way? 

Paying for expensive tradeshows without building a strategy and being under the impression that sales would cover expenses. Tradeshows are very expensive, and it’s not just the booth rent. There are a lot of hidden costs on the logistics side for both the business and the tradeshow. I've learned that market research and case studies can come in handy when evaluating new business opportunities. 

What is your best piece of financial advice for new entrepreneurs? 

Build personal savings before starting your business, if possible. Create a budget from the beginning and start using personal funds to save for the desired budgets if your revenue doesn’t cover expenses. Keep all logistics in-house until your business has scaled!

MORE ON THE BLOG

My Nana's Battle With Cancer Inspired Me to Help Women "Glow Through What They Go Through"

Photo: Courtesy of Ashleigh Cortes

When my grandmother was battling cancer, we’d often visit her with beauty products squirreled away from the spa she owned. She hated the hospital-grade products because, as a spa owner herself, she always knew what she wanted and what made her look and feel her best. When we lost her to cancer when I was 21 years old, I found myself down and empty. 

While grieving my nana’s death, I would often ask my mom to visit me to walk on the lakefront together to feel some connection and peace. During one of our walks along Lake Michigan, we joked about my nana’s proclivity for spa products when she was battling cancer. I reminisced with my mom on the memories of collecting items from the spa and bringing them to my grandmother to help her feel a sense of beauty and comfort. She would always say, “When you look good, you feel good.” 

It was my nana’s passion for making women feel beautiful at her spa, so I was grateful I could bring her some items that would do the same for her during this difficult time. After my grandmother passed, we had to close the spa. It was absolutely heartbreaking and felt like a whole new loss. I thought about ways to carry on her legacy, to honor her, and to help other beautiful women who were battling cancer.

I will never forget when my grandmother was checking in on the spa after not being able to visit for quite some time. We walked into her spa and were stopped by a security guard. My grandmother looked so different from her treatment that even her own employees did not recognize her. I felt so many emotions in that moment. I felt sad and embarrassed, but most of all, I felt angry. I felt angry because I felt powerless, and I believed my grandmother did too. Nauseous from chemotherapy, mentally exhausted and barely unrecognizable, my grandmother found herself having to prove who she was because cancer had taken that from her.

It was that memory that fueled me. I wanted to make sure any woman battling cancer would not have to feel what my grandmother felt, and that’s how The Stay Beautiful Foundation was born. I started searching for clean beauty products that were safe for women undergoing cancer treatment, and from there, I began boxing up products and giving them to family and friends who had been diagnosed. Fast forward to today, we have a community of beautiful women across the globe to whom we deliver clean beauty products as a way to helping them feel beautiful inside and out.

While The Stay Beautiful Foundation started with a personal mission to give back, it’s also been an incredible crash course in building an organization. We supply hundreds of boxes each month to women, completely free, and rely on donations and brand partnerships to fill our boxes with clean beauty and wellness goodies. We’re a logistics company–shipping has been one of our biggest expenses and challenges since we began. Sadly, there is never a shortage of women requesting boxes, so as we have grown, the challenge I have faced is partnering with brands who can help us help these women.

My work on The Stay Beautiful Foundation became an anchor for me in my grief and sense of loss. And I am not alone. So many women begin businesses and organizations after a personal experience just like mine. It can be challenging to channel the sadness into productivity and action. While there is no sure way to find the rainbow, here are some ways to help you find clarity and silver linings along the way.

1. Work on yourself first, your business second. 

In order to be successful, you need to set yourself up for success. Take the time to level up and focus on you. You are the foundation to your dream, and without a solid foundation, you’ll never be able to build. After losing my grandmother, I had to work on myself in order to move onwards and upwards. It took therapy, meditation, and prayer to help me find a path forward. In the words of my therapist, “You can not secure the bag, without securing your internal bag first.” In other words, no external circumstances will make you feel whole, that happens from within.

2. Comparison is the thief of joy.

Now more than ever, social media is part of our daily lives. We are constantly scrolling just to see what someone is doing with their life. We may not be fully aware that we’re doing it, but we are constantly comparing ourselves and our situation to others. At times, I even found myself comparing my career to my partner’s, which is a recipe for disaster. In order to appreciate your path to finding your purpose, you must relinquish the urge to compare. Comparisons are for apples and oranges, not your life.

3. Eliminate all fears.

My parents used to have a magnet on the fridge when I was little that read, “If you knew you could not fail what would you attempt to do?” It took me months after starting The Stay Beautiful Foundation to actually deliver our first beauty box. I was so scared of what people would think or how they would judge me. Feel the fear and do it anyway! Start the business or apply for that job, sis!

4. Celebrate the small wins.

It’s important to not always focus on the negative. Appreciate every milestone along the way, especially after experiencing loss. Give yourself grace and celebrate those small victories to help get you through tough moments, even when things feel unbearable. 

5. Rest when needed.

Whatever stage you are in after experiencing loss, remember rest is essential for recovery. I live by this saying and so does Lebron James who mentions he gets 8-10 hours of sleep and even naps throughout the day to maintain homeostasis within his mind and body. So if Lebron James can squeeze in a cat nap, so can you.

There is no blueprint on how to turn a loss into a win. From my experience, I learned there’s no fast track to healing or finding your passion.  My advice to anyone who is searching for their Northstar is to look within themselves and recognize it is already inside of you. You just have to start to do the self-work!

About the author: Ashleigh Cortes is the founder of The Stay Beautiful Foundation, a nonprofit organization that delivers free boxes of clean beauty and skincare products to women undergoing cancer treatment. Ashleigh was inspired by her grandmother, a Black Chicago entrepreneur in the beauty space who passed from cancer. Ashleigh saw firsthand the effects of cancer on a woman's self-esteem. Since her grandmother's passing, she has made it her mission to help these women “glow through what they go through,” providing them with an exciting, fun, unboxing experience of clean beauty products for them to enjoy.

MORE ON THE BLOG

I Spent 3x More Money Than I Budgeted to Launch My Business

We know how daunting it can be to start a new business, especially if you’re disrupting an industry or creating an entirely new one. When there is no path to follow, the biggest question is, where do I start? There is so much to do, but before you get ahead of yourself, let’s start at the beginning. To kick-start the process, and ease some of those first-time founder nerves, we’re asking successful entrepreneurs to share their stories in our new series, From Scratch. But this isn’t your typical day in the life profile. We’re getting into the nitty-gritty details—from writing a business plan (or not) to sourcing manufacturers and how much they pay themselves—we’re not holding back.

Photo: Courtesy of Brittney Ogike

Brittney Ogike knew starting a business would be expensive, but she underestimated just how costly it would really be. “When I wrote my business plan, I didn’t allocate enough dollars to certain areas like buildout and inventory,” Ogike tells Create & Cultivate. “I remember telling our design firm my original budget for the buildout. They pretty much laughed at me and suggested I not work with a firm and go it alone. I had no idea about the amount of money it would take to build the store I was envisioning!”

Thankfully, these expenses didn’t discourage her from bringing her vision to life. As the founder of BeautyBeez, a modern beauty supply store created by and for WOC, she’s bringing an elevated and inclusive shopping experience to women who have been long overlooked by the beauty industry. “For decades, the beauty supply has been left unchanged and wholly inadequate,” Ogike explains. “And more recently, consumer behavior has shifted. Our community has become more conscious of where we spend our hard-earned dollars, but with no place to turn to for our complete beauty needs.”

Ahead, Ogike tells Create & Cultivate all about her business and her founder journey, including the lightbulb moment that inspired her to launch BeautyBeez and the costly lessons she’s learned since becoming an entrepreneur.

Take us back to the beginning—what was the lightbulb moment for your business? 

BeautyBeez was created to fill a gap in the retail industry. What many people outside of the African American community don’t realize, is that ethnic hair care and beauty products are typically sold in small local retailers called beauty supply stores. Every Black woman has memories—both fond and unpleasant—of going to the local beauty supply store with our mothers and shopping for those nostalgic “Black girl hair” products: hot combs, barrettes, relaxers, hair grease, and a whole lot more. It was a space specifically for us! The larger retailers didn’t (and still don’t) carry these items. 

The lightbulb moment occurred when I was shopping for some hair products for my daughter. I was forced to go to our local beauty supply store and left feeling upset about the entire experience. For decades, the beauty supply has been left unchanged and wholly inadequate. And more recently, consumer behavior has shifted. Our community has become more conscious of where we spend our hard-earned dollars, but with no place to turn to for our complete beauty needs. BeautyBeez was created to fill the white space in ethnic beauty. We provide an inclusive beauty experience where women of color can shop, explore and play in a world full of beauty. 

Did you write a business plan? If so, was it helpful, and if not, what did you use instead and why did you take that approach? 

Yes! A business plan was essential in building the framework of BeautyBeez. It helped me establish the mission of the brand, the product offerings, and financials. I also believe it was useful in persuading my family members to join. I still refer to it to this day. 

How did you come up with the name BeautyBeez? What was the process like and what are some of the things you considered during that process? 

When determining the business name, I wanted it to have a few characteristics—unique, brandable, identifiable, and include a personal nod to my family. I wanted a complete departure from the typical beauty supply name with the hopes of establishing the brand as a leading beauty retailer—and not just a beauty supply. The “Beez” in BeautyBeez has a few different symbolic meanings. It acknowledges me (B for Brittney), my daughter (Z for Zara), and the fierce, matriarchal symbolism of the bee animal. 

What were the immediate things you had to take care of to set up the business? What would you recommend to new founders reading this who don’t know where to start? 

The first thing I did was establish the business name. I contacted a lawyer and had them register and trademark the name. Next, I bought the website domain and created social handles on all social platforms, even though I didn’t need them immediately. 

What research did you do for the brand beforehand, and can you explain how you found and compiled that research? Why would you recommend it and why is it important? 

I visited as many beauty supply stores as possible and posed as a customer to figure out how I could fill the white space. I read online reviews to understand the pain points. I spoke with all of my friends about their experiences shopping for their beauty needs and had conversations about how the issues could be resolved. Lastly, I researched the history of the industry. Why was it dominated by a specific group of people? Who are the major competitors? What are the potential barriers to entry? To gather information, I read trade articles, searched the web, and went down every rabbit hole I could find on the topic. It’s important that you’re educated in whatever industry you get into. Stay on top of trends and the laws and regulations that are passed down. 

How did you find and identify the distributors you work with? What are some of the challenges you faced along the way and what advice can you share for fellow small business owners? 

Since I’m a minority in the industry, I faced several challenges trying to open accounts with distributors. I have been charged high minimums, required cash upfront when others are given credit terms and have been flat out denied access. Oftentimes, working directly with the brand was a lot easier to procure products. The advice I would give is to not give up. Reach out to as many different manufacturers and distributors as possible. All you need is one “yes.” And once you get that “yes,” thoroughly research them. Find people in your industry that have done business with them. This will not only help you vet the supplier, but it will also help you in establishing a network of contacts in your new industry. 

How have you funded your businesss?

We are a family-owned company comprised of myself, my husband, and my brother. Fortunately, we are self-funded and haven’t had to seek any outside funding, yet. 

What is the biggest money mistake you made in the beginning and how did you recover from it? 

I’ve spent way too much on inventory. I was so eager to start ordering products for the store that I didn’t fully understand the ordering process with some distributors. They all have different rules and ways of ordering. I should have been more conservative on quantities and asked more questions. I’m currently sitting on hundreds of sewing kits if anyone needs any! 

Did you work full-time at another job while building this one or just dive straight into it? Can you share your experience and what you would recommend to others? 

Yes. I’m moonlighting as a sports manager. My career has always been in sports and I don’t see myself giving up on that work any time soon. I enjoy what I do in both industries—beauty and sports! 

Do you pay yourself? If so, how did you know how much to pay yourself? 

I haven’t paid myself, yet. Once we reach profitability, I’ll be able to start paying myself a minimal salary.

How big is your team now, and what has the hiring process been like? Did you have hiring experience before this venture? If not, how did you learn and what have you learned about it along the way? What advice can you share? 

I have a staff of four part-time employees that work in the store and three corporate team members that assist with operations and branding. Finding great team members is one of the toughest parts of being a business owner. I’m still learning along the way, but the best advice I would give is to hire slow and fire fast. It’s important to take the time to find the right person for the position. Call references, run background checks and do all the things necessary to make sure the candidate is the right fit. If that person isn’t working out, it’s also important to remove them from the position immediately. You can’t let your emotions get in the way, which is a lesson I had to learn. At the end of the day, it’s about your company and what’s best for the business. 

Did you hire an accountant? Who helped you with the financial decisions and setup? 

Yes, I hired an accountant to assist with bookkeeping and monthly financial reports. Admittingly, financials are my weakest skill set. I even audited a college finance class the summer before I started working on BeautyBeez because I know how important it is to understand financial statements and reports. 

Can you share the biggest learning curve or challenge since starting your business and why? 

My biggest learning curve has been the economics of it all. This includes budgeting, forecasting, profit/loss, etc. There are so many financial decisions that need to be made on a daily basis when running a business. Having a comprehensive knowledge of your company’s financial standing is essential for success. I’m constantly educating myself on how to have better margins, determine pricing, and control costs. 

Do you have a business coach or mentor? If so, how has this person helped, would you recommend one, and how did you find one? 

I’m currently in the process of trying to find a mentor or an executive network group to join. Having a mentor or joining an executive group can help you grow as a leader and aids in better decision-making in your business. I would love to have a group of like-minded entrepreneurs to bounce ideas off of or troubleshoot certain issues I’m facing. 

How did you promote your company? How did you get people to know who you are and create buzz? What percentage of your budget goes to marketing and why? What challenges have you faced? 

First, let me say this. If you build it, they will not come! You have to build it, then tell people about it. Marketing was a huge challenge for me in the beginning. I think it was because I was trying to figure out which strategy worked that would give us the best return. We’ve done flyers, banners, a referral program, digital ads, and social media. Social media is where we’ve seen the biggest response. We had to figure out where our ideal customers were. They’re on social! So, we’ve invested a lot of time, dollars, and energy to make sure BeautyBeez is in front of them on all of the social media channels. Presently, we’re spending about 30% of our budget on marketing. 

What is one thing you didn’t do in the setup process, that ended up being crucial to the business and would advise others to do ASAP? 

I severely underestimated my startup costs. I ended up spending three times more money than I previously budgeted to create BeautyBeez. When I wrote my business plan, I didn’t allocate enough dollars to certain areas like buildout and inventory. I remember telling our design firm my original budget for the buildout. They pretty much laughed at me and suggested I not work with a firm and go it alone. I had no idea about the amount of money it would take to build the store I was envisioning! The lesson in all of this is to do your research in determining potential costs and do not be conservative. 

For those who haven’t started a business (or are about to) what advice do you have? 

Just do it! You cannot wait for the perfect moment. I read some advice when I was in the early phase of developing BeautyBeez that said to complete at least one task a day that gets you closer to your goal. It can be as small as research on a particular topic or as big as creating a website or registering your business. I took this approach and a year later, we officially launched. There are going to be many challenges and hurdles along the way. Take them one day at a time. In the end, the gratification you feel once your business launches will be worth it. 

What is your number one piece of financial advice for any new business owner? 

Pay attention to the numbers. They don’t lie. We create businesses for a lot of reasons, but at the end of the day, we want them to make money. Profitability is the goal for most businesses, and to reach profitability, you need to look at your numbers. What is making the most revenue? How can you increase these sales? What isn’t working and costing too much money? These are the questions you should ask yourself every month and make adjustments. Ultimately, if there is no path to profitability, your business will fail. 

If you could go back to the beginning with the knowledge you have now, what advice would you give yourself and why? 

I would say slow down. I was so eager to get up and running that I didn’t fully understand many of the aspects that have now cost us a lot of money in mistakes. Yes, mistakes will happen. But, the goal is to not make expensive mistakes. The only way you can do this is to do your research and make informed decisions. 

Anything else you’d like to add?

For anyone out there looking for a sign to tell you to start, this is your sign. Start now! Follow your dreams and don’t let anyone or anything hold you back.

MORE ON THE BLOG

Why I Became an Entrepreneur Even Though Starting a Business Was Never My Dream

“My entrepreneurial story wouldn’t be complete (or have even started) without my greatest hero, my mom.”

—Jenn Chung, Founder of Embody

Stories about entrepreneurs usually begin with a free-spirited child or having an executive mindset from the start. The entrepreneurial journey usually starts with a lemonade stand on the corner or selling baseball cards to classmates. Yeah, that wasn’t me. In fact, I wanted nothing more than to lead a “normal” life. I wasn’t ambitious or a natural-born leader. I was a shy kid and a rebellious teen. Starting a business was never my dream. But the more I was exposed to sharp and successful business people, the more my entrepreneurial spirit evolved. My entrepreneurial story wouldn’t be complete (or have even started) without my greatest hero, my mom. I come from an immigrant family. I was born in Vietnam and the family moved to Minnesota when I was one. My mom was the breadwinner of the family and always worked multiple jobs to support us.

My earliest memory of seeing her work was when I was about four years old. She was a waitress at a Chinese restaurant in Rochester, Minnesota. I was so impressed that she was able to carry a platter full of dishes on her shoulders. While my mom worked, the owner would let me sit behind the counter and my mother would sneak chicken wings to me during her break. As a little girl, that brought me so much joy. My mother was very business savvy and owned several businesses before she started a skincare company in 2007, Forever Beaumore. By then she was a single mom with three kids (soon to be four) and she realized she needed to create her own opportunities in life. Her independence and resilience instilled the beginnings of an entrepreneurial spirit in me. 

In Vietnamese culture, holistic medicine and nutrition are intertwined with skincare. My mom taught me from a young age that healthy habits were a necessary part of taking care of my skin and my body. I started taking her advice seriously in my teens after I developed cystic acne, and I watched my skin clear up and begin to heal. Millennials are chronically stressed, overtired, and influenced by the filtered skin they see on social media. I realized I was passionate about sharing what I had learned about nutrition and holistic wellness with my peers for better skin and health. 

That’s easier said than done, though. The skincare market is saturated with products all promising to do the same thing: unclog pores, get rid of acne, fade scarring, and prevent aging. As a consumer, I felt overwhelmed, exhausted, and financially drained by the options. Knowing that creams could only do so much and skincare at its core starts from within, I set out to find a modern way to introduce my peers to the Eastern practices of food and nutrition as medicine to improve their beauty from within. I wanted to demystify skincare, create effortless products that work, and make beauty approachable and attainable for everyone. 

I’m lucky to be following in the footsteps of so many bad*ss female entrepreneurs who have paved the way for founders like myself. Their example inspired me to be a confident businesswoman who celebrates and encourages others. My hope for female founders like me? To one day eliminate the “female” in “female entrepreneur” and finally be seen as equal with our male counterparts. Until then, I’m proudly owning the title of female entrepreneur!

If you’re thinking about entrepreneurship yourself, here’s my advice. Use Google! It’s such a powerful tool and you can quite literally learn how to run a business online. Support other female entrepreneurs. There’s a worldwide network of incredible female entrepreneurs, tap into their wealth of knowledge to get yourself started. Consider your motives. There’s a lot of pressure in today’s society to “be your own boss” (think Etsy shops, direct sales, side hustles), but it’s important to pursue what fulfills you, not what you think others think should fulfill you. 

Entrepreneurship is not for everyone, and that’s 100% okay! You don’t have to be the big boss to be fulfilled by your job. You don’t have to monetize your hobbies or passions, either. If you like the idea of starting a business but aren’t ready to start your own, try finding an entrepreneur who shares a similar vision or goal that you can work alongside. You never know, it could be a great opportunity. 

Here are my final words of advice: take it slow when it comes to decision making. Yes, sometimes quick thinking is necessary. But making thoughtful decisions will ultimately provide better results (aka save you time and money). Create a step-by-step plan for your business and be aware that none of it will go according to the plan. The most important thing is to keep an open mind, be flexible, and ask for help when you need it. Oh, and don’t be afraid to break the rules.

About the author: Jenn Chung the founder of Embody. Jenn worked her way up through her family cosmetics company, Forever Beaumore, from packing boxes at age 15 to stepping in as president at age 24. Seeing first-hand how successful her family’s beauty supplements were in the Vietnamese market, Jenn was inspired to create a brand for women just like her and bring eastern beauty remedies to a modern western audience in a fun, palatable way.

MORE ON THE BLOG

Beauty Brand Founder's Favorite Emails Are From Women Who Don't Wear Makeup

Who: April Gargiulo, Founder, Vintner's Daughter

Where: March, the first stockist of her product, Lower Pacific Heights 

Favorite spot to find the perfect chair: Hedge Gallery or Almond Hartzog

Where she'll grab a glass of wine with a career peer: The Progress

The facialist to whom she entrusts her skin: A Facial Massage from Julie Lynge. Her hands are magic. 

Where she'll take a client dinner: Octavia 

Favorite spot to grab coffee with a friend: As Quoted

If she could choose to sit and be still anywhere in the city, it would be: Wood Line. An installation by artist Andy Goldsworthy in the Presidio. 

Tourist attraction in SF she's never visited: I’ve never walked across the Golden Gate Bridge.

She's a designer, wine maker, and now skin care expert, but the through line of April Gargiulo's career has always been "businesses that are focused on quality and expression at the highest level." 

April founded Vintner's Daughter an active botanical face oil "designed to be a powerhouse of multi-correctional activity." She calls it her desert island product (and has the skin to prove it).  "It address all of my skincare needs (acne, discoloration, elasticity, tone and clarity) at the highest levels and without toxins. It's the product I would never go without. Interestingly, because we addressed my skincare needs at such a foundational level, Active Botanical Serum is able to correct a multitude of skin issues; from rosacea to acne."

"I love helping woman feel confident in their skin. The best emails I ever receive are the ones that say 'I have stopped wearing makeup.' It might sound silly, but there is a lot of freedom in that."

"

The best emails I ever receive are the ones that say 'I have stopped wearing makeup.' It might sound silly, but there is a lot of freedom in that."

It's also a face serum for the busy working woman who doesn't have the time for a multi-step skin care regime every night. 6-8 drops, 30 seconds of pushing and pressing per the serum's instructions, and you're glowing. "I am a business woman," she notes, "who is focused on creating the most uncompromisingly effective skincare made from the world’s finest ingredients."

"The most surprising part of entrepreneurship in the beauty space is how intimate it can be. When talking about skincare, you cut through so much artifice so fast."

photo credit: Andrea Posadas

---

MORE FROM OUR BLOG