Mara Founder Allison McNamara on Must-Have Digital Tools for Day-to-Day Business Operations

After nearly a decade of TV hosting with stints on The Today Show, the Oscars red carpet for ABC, and the entertainment show Popsugar Now, Los Angeles-based Allison McNamara knows how to tell a story. Her experience informs the content behind her lauded skin-care brand, Mara, launched in 2018. But when it came to the intricacies of running a business, she admits there was much to learn. To fill in those gaps and optimize her business operations, she turned to digital tools and resources. 

The financial arm of her business runs through NetSuite, an integrated, cloud-based business software that offers enterprise resource planning (ERP) applications (a software system that helps automate and manage day-to-day business operations) such as financial management, accounting, inventory management, and procurement. Eighty-four percent of companies in the Forbes Cloud 100 List are NetSuite customers, according to the platform.

“We’ve really streamlined our accounting,” says McNamara on the latest episode of WorkParty. “NetSuite is our cloud-based paper trail. I really use that as the holy grail of our business.” 

She even hired a coach and spent over 100 hours educating herself on the platform. “You have to be open to learning…like basic accounting books or taking the time to listen to a podcast— something that you wouldn’t normally listen to that is kind of an expert in that field,” says McNamara, who bootstrapped her brand of algae-infused products. (The line is now sold at Sephora and received the celebrity stamp of approval from the likes of Chrissy Teigen, Hailey Beiber, and Olivia Munn.) 

As for internal communication, her company uses Slack, an instant messaging program designed to streamline comms and promote team collaboration in an organized, fast, and secure way. Nearly 80 percent of Fortune 100 companies rely on Slack to build their digital HQ, according to the platform. 

“I’m a big quick communicator, so I prefer Slack like texts,” she says. “Get it to me as fast as possible, but just don’t call me, "she adds while laughing.

Even though McNamara is busy running the business, she’s still very much involved in content. “My biggest strengths come from training in media because I’m really good at telling stories quickly,” she says. “I still do all of our copywriting because I enjoy it.”

For all things content, she relies on Google’s G Suite. "That's how we worked when I was an editor," she says. "We made our [Google] Calendars and [Google] Sheets. I work religiously in Docs." 

Over six million companies pay to use G Suite, according to 2020 reports (latest count), up from five million in 2019. The productivity software includes a digital calendar, cloud spreadsheets, presentations, cloud storage for documents, and a video conferencing feature. 

“There’s a tool for everything,” says McNamara.

For more on how she bootstrapped her business and made it to Sephora, as well as candid conversations on her best and worst days as an entrepreneur, tune into the latest episode of WorkParty with Jaclyn Johnson.

What to Expect at LA Conference 2023

WHEN
Saturday, June 10
10 AM - 5 PM
Doors open at 10 AM

WHERE
California Market Center
110 E. 9th St., Los Angeles, CA 90079
Get Directions

Details

Registration: Upon check-in, you'll receive your wristband, schedule, and event materials for the day!
There will be a fast-track line for Insiders and special wristbands that give you front-row access to all conversations taking place on the main stage. Be sure to come early to claim your spot! For full FAQs, please read here.

Schedule: At this year's LA Conference, we're trying something new: Program tracks that are dedicated to what's most important to you—business, brand, or tech intel. You can follow our color-coded schedules, or create your own mix of programming. Just a heads up: Some sessions do overlap, so take a moment to map out your day.

Gift bags: Grab your gift bag valued at over $1,000 on your way out at the registration counter.

Dialed-In Discussions

Keynote Conversation With Iskra Lawrence: Hear how the British model and influencer built an empire with cult body care brand Saltair.

Money Practices You Can (and Should) Take to the Bank, Presented by Bank of America: In this panel, financial experts and business owners will discuss the current business and economic landscape, tips on developing a business banking relationship, and resources available for business owners, providing insights to the audience on running a successful business.​

Welcome to the Era of AI: A panel of founders and CEOs talk about the ways artificial intelligence is going to revolutionize business as we know it. Discover how and what tools are already available to help turn your ideas into realities—augmented and otherwise.

The New Rules of Marketing, Presented by ORIGIN Water: Times are changing when it comes to attracting and acquiring new customers. In this panel, we’ll talk through the new ways to get people to buy into your brand, from using Web3 tactics to experiential marketing and beyond. ​

The Fundamentals of Fundraising: Unlocking Capital To Power Your Vision: Whether you're a first-time founder or a seasoned entrepreneur looking to scale, this workshop will help you take the next step toward unlocking the power of capital.

Balance Is Bullsh*t, But You Deserve Some Rest: Forget embracing a 50/50 mindset. You know what's more realistic? Embracing a work-life flow that allows you to wade in and out of each with ease. This panel will teach you how to find more fluidity in your schedule so that you can fill your cup, pour into other's, and not feel empty at the end of the day.

Creating Unforgettable Content In A Sea Of Noise: Learn from the best of the best in this content creation masterclass. During the panel, you will hear from the creators winning on TikTok, IG, and beyond. They will share their tricks for cutting through the noise, building massive communities, and monetizing everything they do.

Keynote Conversation with Aimee Song: Hear how Aimee went from fashion blogger to mega influencer, content creator, and designer with a social media following of over seven million.

Mentor Sessions

How To Grow Your Business on TikTok: Social media no longer plays a supporting role in running a business—it’s got main character energy as a primary driver for marketing and sales. In this session with Melanie Rhoads, Julia Ingalls, and Ariana Asgarian from TikTok, you’ll gain insights and tips for how to engage and expand your following on today’s buzziest platform.​

Negotiating Tactics: How To Advocate for Yourself and Your Business: Get a master class in the priceless art of negotiation and getting what you want from someone who knows when to not take no for an answer—and can teach you how to do the same. Walk away with actionable steps you can take to ensure you’re setting yourself up for success from Kiki Ayers, founder of Ayers Publicity.

How To Build Incredible Teams: Whether you’re a boss or an employee, you are responsible for building company culture and Sheena Zadeh-Daly, founder of Kosas, will help you be the change you want to see. From teams of three to 3,000, your brand and business is only as successful as the team powering it.

What It Takes To Be Seen in the VC World: Discover ways to increase your visibility with potential investors and the best ways to use the capital you raise to take your company to the next level from LaShay Price, PR and marketing manager for Fearless Fund.

The Art and Science of Building a Boss Brand: Join our branding luminary, Teni Panosian, beauty creator and founder of Monday Born, as she shares her hard-earned wisdom, innovative strategies, and fine-tuned hacks that have propelled her brand to exponential growth. You will leave with ideas for how to skyrocket your brand's success and impact.

Creating Your Digital Ecosystem: Our expert mentor, Abby Zufelt, host of Working Girl Talk, will share her secrets for how to figure out exactly what you need for the tech stack that powers your business. From internal tools that fuel efficient operations (Slack! Asana! Bill.com!) to the platforms you need to scale your business (ESPs! CMSs! CRMs!), we will cover it all.

Cyber Security for Small Businesses: Gain strategies for navigating the digital landscape while safeguarding sensitive information and mitigating cyber threats from Ginger Siegel, North America Small Business Lead for Mastercard.

Business Finance Coaching: Looking to take control of your business finances? In this personalized mentor session, led by Pattie Ehsaei, founder and CEO of The Flexx, unlock the answers behind your most burning financial questions to set your business up for success, from budgeting to managing cash flow.

VIEW THE FULL SCHEDULE HERE

Interactive Experiences

Barefaced Pop-Up Shop: Stop by for a skin-care fix of high quality, cruelty-free products in an immersive shopping experience that'll feel like a mini spa moment.

Bank of America Headshot Station: Back by popular demand, a professional photographer will help capture your best headshot—sent instantly to your phone via a private gallery.

ORIGIN Oasis: Share your origin story with Origin Water's artist-in-residence to receive a custom designed notebook.

Baileys Treat House: Serving all-day cocktails—think: iced matcha or coffee (with optional shots of Baileys) in the a.m. and espresso martinis and Over Ice Cream (Baileys Irish Cream liqueur over vanilla ice cream) come happy hour.

TikTok Takeover: Get ready to embrace the spotlight and unleash your inner content creator with the help of a professional video production company to ensure that every moment is captured flawlessly, and leave you with a fun edited video, ready to be shared on the social media platform.

Food & Beverage

Breakfast: Fuel up before the day begins with Purely Elizabeth Granola and Mush Overnight Oats, plus Chamberlain Coffee.

Lunch and Snacks: Enjoy an assortment of fresh, healthy salads, bowls, and sandwiches from Farmer's Fridge. After lunch, an assortment of snacks from will be available from Cheddies, That’s It Snack Bars, Undercover Snacks.*

Beverages: Stay hydrated throughout the day at the Origin Water Bar. Fuel up on gut-healthy drinks from De La Calle and Poppi.

Happy Hour: Enjoy a cocktail or mocktail made with flavored Origin Sparkling Water, cans of Avaline Rosé, espresso martinis and Over Ice Cream from Baileys, and Little Saints Mocktails, along with Planet Bake donuts and Baked By Melissa cupcakes.

ANY ALLERGIES OR DIETARY RESTRICTIONS? 

We recommend that you BYO lunch and snacks to the conference. We try our best to accommodate attendees with allergies and/or dietary restrictions, but it’s best to provide your own.

*Food in The Eatery will be available on a first-come-first-served basis.

Insiders

Come by the Insiders booth to learn about our membership program and get a complimentary gift if you sign up at LA Conference. Already an Insider? Head to the booth to pick up your free membership merch.

Other Need-To-Knows

There are no charging stations on-site, so please come prepared with a fully charged phone or a charger with extra juice to be set up for success all day.  

Parents’ Room

We have a dedicated parents’ room for breastfeeding, pumping, and feeding. 

Need Further Help? 

If you need assistance, we’re happy to help. Please email hello@createcultivate.com ahead of the event with any needs that you have on-site so we can assist with any additional accomodations before the event.

More Questions?

Please visit our FAQs page for more information about the event.

Stay Connected

Follow along at @createcultivate and use the hashtag #createcultivatela to share your highlights from the day!

Tinx On Embracing the Unknown and Navigating Career Paths in Your Twenties

Before Christina Najjar, known to her 1.5 million TikTok followers and nearly 550,000-strong Instagram community as “Tinx,” became the creator and influencer she is today, she was a twenty-something-year-old Stanford grad dealing with uncertainty and dissatisfaction in her career.

“I was so lost [in my twenties],” shares Najjar on the latest episode of WorkParty. Now 32, the social media star, podcast host of It’s Me, Tinx, and author of her newly released book, The Shift: Change Your Perspective, Not Yourself, describes the often glamorized decade as a time of self-doubt with high highs and low lows. “It was very scatterbrained, very spiral-y,” she says. “It was a far cry from what I thought my twenties were going to be.”

After graduating from college, Najjar went on to work in retail management for Gap Inc. for three years at the company’s headquarters in San Francisco. “I always thought I wanted to be in retail or fashion, and it was really difficult for me,” she says. “I had a hard time; I wasn't good at my job; I felt stressed all the time. I was just so confused because I had put all my hopes on this career and then it was not what I thought it was.”

Najjar then began working for Poshmark, a social marketplace to sell new and secondhand fashion, but encountered the same lack of fulfillment and purpose in her career. “I didn't feel like I was doing a good job,” she confesses. Her frankness and refreshing openness on the topic is exactly what brought her notoriety and a loyal following on social media.

“I learned a lot in both [roles],” she says. “That's the thing: Even if you're not in a job you love, you can always take something and learn from it." Eventually, Najjar pivoted and went on to pursue a master’s in fashion journalism at Parsons in New York City; after which she began freelance writing.

Then, during the pandemic, like many, she found herself unemployed, which is when she decided to download TikTok for the first time under the name “Tinx.” Creating content and building an online community gave her the fulfillment she had been yearning for. Her candid conversation and advice on everything from mental health to relationships (plus comical skits and bits on rich moms) earned her the title of “TikTok’s older sister.” 

Though her previous jobs felt like misdirections at the time, she says that her early work experiences informed the incredibly successful career she has today—Najjar reportedly earned $11 million in 2022 alone. It's a lesson that she believes could be true for anyone navigating their careers and looking to take that next step.

Tune into the latest episode of WorkParty with Jaclyn Johnson where Tinx dives into dating and relationships, why your twenties aren’t all it’s marketed to be, and why everyone needs to “double down” on friendships.

How a Business Therapist Helped the Founders of Clearstem Scale Their Company

Many have sought therapy outside of the office, but have you ever thought about bringing a therapist into the workplace? When you consider the nuances of starting a business, from managing finances to finalizing product formulas, creating marketing strategies, and supervising a team (no matter how big or small), the concept of bringing a third party onboard to help employees meet personal and team goals and offer guidance on how to enhance individual work styles may not seem far-fetched. 

Communication happens at every stage of running a business, and how you effectively communicate through the ups and downs of operating a business can impact the overall success of your company, as well as the mental health of employees. Forty-two percent of people have suffered from burnout, stress and fatigue as a result of communication issues in their business, according to a recent survey from Project Co., a project management software company. 

For Clearstem founders Kayleigh Christina and Danielle Gronich, bringing in a therapist was paramount, especially during the early stages of bootstrapping and scaling their non-toxic skin-care company—lauded for its revolutionary line of stem cell products combating acne, scarring, and aging.

“When [Kayleigh] moved to LA [from San Diego], we were at a point in the company where things were starting to get really real,” says Gronich, on the latest episode of WorkParty. “The checks we were writing were a lot bigger, the decisions we were making were a lot more consequential, and we didn’t have a lot of the foundational understanding of how each other communicates to bridge the gap with the distance and the added pressure.” 

To help facilitate effective communication through the stresses and tribulations of scaling a business, the pair brought on a therapist and executive coach to walk them through their core values exercises, three-year plan, and “all the other things you do when you are serious about the trajectory of your company,” says Gronich. 

Now on retainer for three years and counting, the therapist even helps their team if there’s anything they need to “clean up,” such as if a conversation didn’t go smoothly or if an employee didn’t quite understand something during a review. “We have him there to neutralize and elevate all conversations and discrepancies when they arise,” says Gronich.  

Christina also points out that a lot of founders aren’t trained in leadership and management before starting a business. “Both of us didn’t come from some senior level management position where we’re running another company and then come over,” she says. “We’re figuring this out for the first time.” Learning how to make employees feel supported and appreciated, but also challenged and accountable, has pushed the duo to learn a different style of communication.

“Our team is growing beautifully—they get along and the communication is great,” says Christina. “When there’s little bumps, our team knows how to handle it, and they know they have the resources and support to handle it at the same time. We really get to go through all the struggles together, and even better, celebrate all the wins.”

Tune into WorkParty to learn more about how Christina and Gronich bootstrapped their business, why they lead an education-first model with consumers, and how they grew a strong online community as a consumer packaged goods (CPG) brand.

Helen Yin on Taking Asian Tea Culture From the Teahouse to the Bathhouse

Learning to embrace and highlight your culture as a business owner is a deeply personal and beautiful choice—but it takes courage. As the daughter of immigrant parents (my mother is from Jamaica), I’ve seen how assimilating into white American culture can be a form of protection for many people of color, and this expands into entrepreneurship as well. 

For this reason, some founders may feel the need to hide their culture when it comes to their businesses because of the once true idea that people only go with what they know or, in this case, purchase items and patronize businesses that are familiar to them. 

Times are changing, though, and people from nations around the world are making the choice to share aspects of their culture through entrepreneurship, believing that the right community will find them. There’s beauty, joy, knowledge, and power in remembering where you came from and sharing with others, which is exactly what Helen Yin did to grow Inoki Bathhouse, a company that makes tea baths curated around the experience of bathing in different natural environs. For example, Yin says her Mountain Fog Bathhouse is based on what bathing in soft, white fog on a mountain covered by wildflowers would smell like.

Like so many first-time entrepreneurs, Yin never planned on becoming a business owner. Her mother owned a convenience store in Canada when she was growing up, and the long hours (15-plus, seven days a week), lack of established family time, and constant self-sacrificing she witnessed her mother do for the sake of her business gave Yin a distaste for being her own boss. 

“I watched her work tirelessly for 25 years running that convenience store,” says Yin. “She rarely shut the store down—even when she was sick—she never prioritized her well-being; she only worked. I, unfortunately, adopted a similar work style when I graduated [from college and got a job]. There would be weeks where I didn’t even step outside. This became amplified in the pandemic when I never had a reason to leave my house or stop working. This was when I started experiencing insomnia and bouts of depression.”

During those dark times, Yin says she found herself holding onto a specific memory of her grandfather to get through.

“When I was at my lowest emotional and mental state, I decided to take a bath for the first time in weeks,” she says. “I decided to boil a large pot of fragrant jasmine pearls tea and pour it in my bath because it reminded me of my childhood with my grandpa who constantly drank this tea. It was completely different from any bath experience I’ve ever had. The bath didn’t smell artificial like a bath bomb or soap-based product, the sweet scent of tea unfolded over time—it was more and more enjoyable the longer I stayed—and my skin felt soft and nourished after. Best of all, it brought me a sense of peace I hadn’t had in a long time.” 

It was Yin’s first time bathing in tea, but she says she knew she didn’t want it to be her last. “After searching the web and not being able to find any tea-based bath products, I decided at that moment I wanted to start a company bringing imaginative bathhouse experiences to people using intentional ingredients,” she says. 

The concept behind Inoki Bathhouse

“I would have never thought to put tea in my bath if I hadn’t grown up surrounded by the sweet, fragrant scent of tea because of my grandfather,” Yin says. “He loved tea and helped me appreciate it as a young girl. It wasn’t until I was older, after he passed away, that I was able to understand and explore China’s tea culture.” 

During her early 20s, Yin took solo backpacking trips to bathhouses and teahouses across Asia (Japan, China, Korea, Malaysia, Thailand, and Vietnam, specifically). Though she didn’t realize it at the time, those sojourns would become the building blocks for what would eventually become her business concept. 

Inoki Bathhouse is a celebration of bath cultures across the world, starting with China’s medicinal herbal baths to Japan’s onsens, Korea’s jjimjilbangs, Morroco’s hammams, and many more. In China, medicinal baths started as an ancient tradition for the wealthy and royalty. They were used for two main purposes: To target specific needs, such as colds, fevers, skin infections, appetite issues, beauty treatment, etc., as well as for deep relaxation. 

The philosophy was that the herbal blend could be absorbed through the individual’s skin and respiratory system. Both systems worked together to activate the healing properties inside the body and the individual would be left feeling healthier and more rested. 

Bridging one generation to the next

Sometimes, when the appreciation of someone’s culture meets their professional aspirations, their business can become a love letter to a specific person (or group of people). 

For Helen, Inoki Bathhouse is a love letter to her future children. “It’s to remind them to put their mental well-being first,” she says. “I hope to show them how beautiful it is to slow down and enjoy life, to savor the moments, and to take time for ourselves. This is my mission with Inoki Bathhouse.”

Shayna Condé

Tiffany Yu on How Disability Accessibility Can Boost Business Success

After a traumatic car accident at age nine that left her with nerve damage, which limits the use of her right arm, Tiffany Yu has been on a fervent mission to change the conversation around disability, including in the world of business. It’s why she founded her company Diversability, which is led entirely by people with disabilities.

Originally conceived as a student club at her alma mater, Georgetown University, Diversability has evolved into an award-winning social enterprise with a network of over 80,000 people. The company aims to elevate disability pride through community, visibility, and allyship. 

“I couldn’t find a place where I fit, so I created it,” shares Yu on the latest episode of WorkParty. Prior to starting her own company, Yu worked for Goldman Sachs, Bloomberg, and Sean “Diddy” Combs’ Revolt Media and TV. “My whole life up until now has just been open to opportunity,” she adds.

Much of Yu’s advocacy includes promoting the power of inclusion and disability accessibility in business. “There’s so much disabled talent out there,” she says, while also pointing to the massive consumer base that companies ought to tap into. The most recent data shows that up to 1 in 4 adults in the U.S. have some type of disability, according to the CDC. That equates to 27 percent of adults in the nation—all with unique perspectives, talents, and purchasing power who have the potential to drive substantial business growth. 

“We are your consumers,” says Yu. “We have money, but who also has money? Our friends and family. If we love your brand, we’re going to go out and evangelize your brand as well and then that’s going to have that trickle out effect.”

The proof is in the numbers: Companies that prioritize disability inclusion and accessibility achieve on average 28 percent higher revenue, double the net income, and 30 percent higher profit margins, according to a report by the global professional services company Accenture

When asked how companies can start thinking about disability accessibility, Yu notes that it starts with giving people with disabilities seats at the table and having the right people in the room. “When you hire disabled people into your company, we can help you think of innovative ideas or things you haven’t thought about before that can open up your brand or whatever you’re building to new audiences,” says Yu. If you aren’t in a position to be able to hire, Yu suggests bringing in a focus group, especially for direct-to-consumer companies. 

Tune into Tiffany Yu’s episode of WorkParty where host Jaclyn Johnson learns more about her journey through adversity, building a community based business, and empowering others in the disabled community today.

60 Percent of Moms Polled Are Interested in Entrepreneurship, According to New Survey

After more than three years of living in a pandemic, this May, the World Health Organization officially declared an end to the Covid-19 emergency, closing the book on a tumultuous, dark period in history. It's still unclear what the full, long-term effects of the global health crisis will be, but thanks to a recent survey by Shopify, we do know that one of its major impacts so far is a rising inclination toward entrepreneurship among women with children.

One in six moms are now interested in starting a business (and 60 percent of women with children are exploring entrepreneurship of some kind), according to the report. In 2021, 49 percent of new business owners were women, up from 29 percent before the pandemic, according to survey data from Gusto (though it didn't indicate what fraction of them were also parents). The software company notes that the surge in entrepreneurship is directly correlated to pandemic-induced disruptions.

It's no secret that women in the workforce—especially those with children—were significantly (and disproportionately) impacted by the pandemic. Over 2.3 million women left the U.S. labor force between February 2020 and February 2021, as documented by the National Women’s Law Center. Additionally, one in three mothers considered downshifting their careers or leaving the workforce entirely due to Covid-19, with many pointing to childcare responsibilities as the primary reason, according to a 2020 report from LeanIn.Org and McKinsey & Company. The results are staggering, yet not surprising. With widespread school and daycare closures, as well as social distancing ruling out the option for caretakers, working parents were forced to juggle jobs, childcare, and, in many cases, homeschooling at various points over the past few years.

As they say, necessity is the mother of invention, and while it’s unclear exactly what's behind the growing interest in entrepreneurship among women with children, needing to figure out a way to earn a living while full-time parenting—plus a desire for greater flexibility and control than corporate America offers—may have something to do it with.

Furthermore, Heidi K. Gardner, PhD, former professor at Harvard Business School, points to a number of factors that could also be driving this interest in self-employment among mothers, including more opportunities for women in male-dominated fields like tech and healthcare, a shift in priorities resulting from the pandemic, and new digital tools, such as Canva and social media, that not only provide free design and marketing services, but also reduce the barriers to selling a product or service. 

“What is particularly significant is that you don’t need to leave home to use them,” says Gardner, author of Smarter Collaboration, A New Approach to Breaking Down Barriers and Transforming Work. She also notes the sheer access to potential customers all over the world through the internet as another element making entrepreneurship a more viable option in general. “It’s easier now to have a bigger impact with what you're doing. It's certainly giving the opportunity for stay-at-home parents to have professional roles and identities.”  

While there have certainly always been moms who've owned businesses, there has never been a time in history where entrepreneurship was as accessible, according to Gardner. “The digital capabilities that exist today are unprecedented,” she says.

The most recent data shows that 42 percent of all U.S. businesses are owned by women, and generate approximately $1.8 trillion per year in revenue, according to the 2019 State of Women-Owned Businesses Report commissioned by American Express. Undoubtedly, this number has changed significantly since the days of the pandemic, and the Shopify survey certainly speaks to that.

“It will be interesting to see how this trend plays out,” says Gardner. We already have an idea of what a world with more mompreneurs in it will look like, thanks to the number of mothers who have launched businesses in the past three years.

Below, three female entrepreneurs and moms who started or scaled their businesses during the pandemic share the realities of running a business in this post-pandemic era, the tools they use to streamline their daily lives, and their wellness routines to stay grounded.

1. Babba Rivera

The New York-based founder and CEO of Ceremonia—now the first Latina-owned hair care brand carried at Sephora—launched her sustainably focused company at the height of the pandemic while pregnant with her first child. Since then, the Forbes 30 under 30 alum has become a mother of two, raised $10 million in a Series A funding round, and debuted the brand’s first fragrance this May.

Create & Cultivate: Take us through your experience launching a business—while pregnant—in 2020?

Babba Rivera: If I were ever to pick a time in life, I wouldn’t have intentionally picked a global pandemic. I was running a brand agency at the time [bybabba] and trying to fundraise for Ceremonia. It was going well until the world collapsed and suddenly a lot of people who confirmed their pre-seed investments were starting to subtract and hold their cash. I was sitting there with two challenging companies, a big belly, and a global pandemic. It forced me to decide where I wanted to put my energy because I couldn’t sustain both. Ultimately, Ceremonia is where my heart was and I made the difficult decision to fold the agency. 

CC: How did these early hurdles affect your approach with Ceremonia?

BR: It forced me to do a lot of research and get super clear around product and brand positioning. The beauty space is really crowded, so we had to think: How were we going to be different? When you are pitching, it’s all in the potential. I had to be much more rigid around who we are going to be in this crowded space, so we really had to foolproof our business model.

CC: How did you adjust work-wise when your first baby arrived? 

BR: I was so deep in the weeds with Ceremonia when my first baby arrived that I had to set up a structure from the get-go. In the early days, I was working from home, and that was a huge contributing factor in being able to do what I do. I was able to breastfeed my baby and launch and build a business, so I’m really grateful for that sort of shift in the workforce. I had a night nurse which helped me prioritize my sleep. I could be alert and ready to go during the day.

CC: Lessons you’ve learned from motherhood that have impacted your business?

BR: I work with a lot of moms now in my company—mothers just have this super power of getting things done and cutting through the bullshit. We know that time is of the essence, so there’s very little ambiguity. On the flip side, what I bring from work to motherhood is a lot of the system thinking—trying to be more proactive with anticipating “problems” before they become problems and also bringing the communication skills. 

CC: What makes entrepreneurship more achievable for moms today?

BR: Working from home can drive a lot of productivity so there is a lot of flexibility on that from investors. We’re seeing a lot of cool moms starting really cool things, and seeing them get funding—it’s always easier when there is someone else to point to that has a similar story. Mothers are also some of the biggest spenders online, so we know the consumer better than anyone else. There’s a lot of reasons why moms should enter the space of entrepreneurship. 

CC: Tools to streamline your workflow?

BR: I put everything in my calendar—my husband and I even have a shared calendar. I also try to separate internal vs. external communication. Internal team communication happens on Slack and my email is more external, so then I know to prioritize Slack when I’m in a time crunch.

CC: Advice for other aspiring mompreneurs? 

BR: The reality is that a business does not get built in the little pockets of nap time. It doesn’t happen just when you feel super inspired, and when the kids are perfectly aligned and happy and smiley. You have to carve out the space consistently.

CC: Self-care or wellness routines that help you stay grounded? 

BR: Pilates and yoga—I feel like it keeps me sane. At night, I listen to peaceful piano music, apply our Aceite de Moska scalp oil, and give myself a little scalp massage. Sometimes I put on a face mask. It’s just that intentional moment of pausing and doing something for me before going to bed.

2. Nyakio Grieco

The serial entrepreneur and mother of two founded Nyakio Beauty in 2002 (which was acquired by Unilever) and has since gone on to launch Thirteen Lune (an e-commerce platform supporting Black- and-Brown-owned beauty brands) in 2020—it just opened its first brick-and-mortar in Los Angeles and is set to expand its beauty offerings into 600 JC Penny locations—and Relevant: Your Skin Seen (an inclusive skin-care brand that debuted in 2022).

CC: With three businesses under your belt, how has becoming a founder and a parent not only been achievable, but sustainable?  

Nyakio Grieco: As a working mom, I understood the importance of representing and serving a diverse community. I recognized an unmet need in the beauty industry and knew the potential I had to create a solution. I felt empowered to take on the challenges. Also, the sheer joy of seeing my children be proud of what I’ve accomplished and see a roadmap of what they can achieve for themselves—that makes motherhood and entrepreneurship feel entirely sustainable. I think it's important to have a growth mindset, a supportive network, and a clear vision of what you want to achieve.

CC: What has motherhood taught you about business and vice versa? 

NG: Being a mother, I've had to learn to be patient and flexible and to adapt quickly to changing circumstances. In business, I've applied these same skills to stay nimble and adjust my strategy when necessary, especially in response to unexpected challenges. Entrepreneurship taught me the value of perseverance and resilience. There have been many times when things haven't gone according to plan or when I've faced setbacks or obstacles, but I've learned to keep pushing forward and stay focused on my goals. This mindset has definitely influenced my motherhood journey.

CC: Biggest challenges for aspiring entrepreneurs today? 

NG: These are really frenetic times and so much is unknown. Most industries are in a cycle of change. One of the biggest obstacles to overcome is always capital. Marketing, retail, production, staff—it all takes capital. With my first brand Nyakio Beauty, I had to essentially "re-launch" the brand multiple times. I had to redirect, find new partners, sometimes shut down a project and take a step back before moving forward again. I even had to support myself and the business by creating other avenues for revenue. I would work two to three jobs sometimes, doing whatever I could do to bring my vision to life. There were always friends and family supporting me though, and I think the community of support has only grown in the past years, and there’s people to support new entrepreneurs as they learn.

CC: Best tools for mothers looking to start a business? 

NG: A community is one of the best tools and support you can have for your business. My friends and family have shown me a lot of encouragement and because of that community, I’ve been empowered to navigate every step and continue moving forward. It gave me a place to fall back on and try again.  

CC: Self-care or wellness routines that help you stay grounded? 

NG: I really love meditation and clearing my space. I use sage and palo santo, and will use my crystals to really set the vibe. It’s important to go easy on yourself and find power in saying no. 

CC: Any women who inspired you that made you feel it was possible to do both? 

NG: My grandmother was a huge inspiration to me. She was a coffee farmer in Kenya and taught me how to make an organic coffee scrub from scratch. My mom was always practicing the same sort of rituals that she grew up with. She has and always will be my mentor. 

3. Karen Young

The Brooklyn-based founder and CEO initially launched her company (formerly known as Oui Shave) in 2017 with a safety razor and $1,500 in her pocket. During the pandemic, she not only rebranded to Oui the People and introduced a body care line, but she also became a mother. Last year, Young became one of under 100 Black women to raise more than $1 million in venture funding.

CC: How did you muster the courage to expand in 2020, and have the tenacity to maintain it?

Karen Young: With regards to the courage, a lot of running a business is market conditions. There’s obviously all the internal things such as planning, strategy, and getting the right people in place, but a good amount of it does entail luck and market conditions. A lot of direct-to-consumer businesses in 2020 really experienced tailwinds of everyone shopping in droves online. Second, we were obviously selling a razor when most people couldn’t go out and get their typical hair removal services. Third part was a focus on businesses owned by people of color. All of these things really came together and gave us quite a bit of tailwinds to introduce and expand upon body care. It had been on our roadmap for such a long time.

CC: How has motherhood influenced your career journey?

KY: Time is different now. I am laser-focused on the things that move the needle, finding the right team to support me in the journey, and the growth and trajectory of the business. I used to obsess over the business 24/7 (it’s always your first baby, right?). Now, I try to protect my time. I find that when I am really engaged with my son on the weekends and then get up on Monday morning, the ideas are flowing a little bit more and that’s because when you’re just fixated on it, you actually can’t see above and beyond. You can’t rise up and kind of see what’s happening.

CC: What does your entrepreneurial journey mean for you as a mother?

KY: There are very rigid parameters that have been set on women that say we cannot be loving, kind, available moms and partners, while also building really powerful, successful businesses. I think my son will come to adulthood and to a world where he will bring his own perception of what women are capable of. [Growing up with a loving mom who runs a business] will be the foundation of that perception. I think of every mom I know who is kicking ass and doing exactly that type of thing. It means that we’re going to bring more people—men, women, and all gender identities, to this idea that the old [ways] are just that—they’re old. This is what it can look like.

CC: What factors are likely influencing a rising interest in entrepreneurship among moms today? 

KY: I think about the weight that was put on parents to figure out both childcare and working over the past few years—and we know that there’s always going to be a little bit more weight placed on women. I think that’s probably a push back against that experience and maybe a desire for more autonomy. We also know that when women launch ventures, they are largely successful and maybe, in part, we have to balance quite a bit more and that includes how we use our time and the people who we put around us to help us succeed. I think those are sort of the tailwinds behind this particular movement. 

CC: Best tools for mothers looking to start a business? 

KY: I am still very much a note taker. I just have to lay it all out. I use the notes app on my phone, and I create a bullet point checklist and knock things off as I go. You just have to understand how your mind works and lean into that. 

CC: Self-care or wellness routines that help you stay grounded?

KY: What I have leaned into though is heavily prioritizing my sleep. There is nothing in the world that will help you understand how significant sleep is to the general function and excellence of the human body than those first two months to a year postpartum. I try to have a very specific cut-off where I’m thinking about or talking about work. After about 7 or 8 o’clock at night it actually moves into my dreams and my brain thinks there’s still something to solve. 

CC: Any women who inspire you or make you feel it's possible to do both? 

KY: A very good friend of mine is Eliza Blank, the founder of The Sill. She was one of my first examples of a mom who was also managing a team and growing and scaling a company. I’m really lucky to know a number of these women. There’s a larger conversation here around this ridiculous idea that women can’t get it done and can’t live in these multiple planes of existence at the same time that a man or anyone else could. We can and we can actually do better, and often run circles around other folks because the level of caring for someone, nurturing them, and the emotional labor of consistently carrying another’s experience and success in the world, that is very much like the feeling of running a company. I just think that we have been really undersold in our capabilities. 

Julie Bowen on Creating a Brand That Attracts Both Moms and Teens

When actress Julie Bowen started chatting with former Condé Nast exec and fellow mom Jill Biren three years ago, the pair bonded over a comical, yet relatable truth: Their tween boys were starting to stink. Bowen—otherwise known as everyone’s favorite TV mom who plays Claire Dunphy on 11 seasons of Modern Family for which she scored two Emmy Awards—found that her twin boys, now 14, and eldest son,16, were using various body care products, yet “coming out of the bathroom dirtier than when they went in,” she shares on the latest episode of WorkParty

For Bowen, the lack of products on the market for her boys that focus on natural ingredients, while offering a light, fresh fragrance, felt like a white space. She points to the overwhelming scent of napalm and unfavorable chemical ingredients that comprise some popular men’s care products today (which she chooses not to name), and cheekily adds that they “basically promise sex and money” in their marketing campaigns. To fill this hole in the market, Bowen and Biren decided to create a product line of their own.

Today, the concept has evolved into JB Skrub (aptly named for the founders’ initials), a vegan, cruelty-free body wash and skin-care brand for pre-teens and teens. Launched in January 2023 without any outside investors, the company offers a range of body spray, body wash, moisturizer, face wash, and facial toner pads. For the founders, creating the right product was only half the battle; the second biggest focus was ideating a dual marketing strategy that could attract both moms (“the ones with the wallets,” she says) and the kids who are the target consumers.

“[For moms], we wanted to make sure the products were clean and botanical, and dermatologist and pediatrician approved. We wanted the kids to see the bottle and say, ‘That’s cool. I want that,’” says Bowen. The result is fun, vibrant packaging that certainly stands out on the shelves in bright orange, blue, green, and yellow. (It’s also sustainably focused and made from post-consumer recycled plastic.) Even the text catches one’s attention with Bowen’s homegrown motto that reads: “Pits, Nuts, and Butts”—a candid reminder she would give her own sons before taking a shower. The informative humor speaks to both teens and moms.

Of course, having the backing of a big-name Hollywood star brings brand recognition in and of itself, and certainly helps in creating a customer base on social media (Bowen currently has 1.7 million Instagram followers). On the advice of her unofficial focus group—her sons—the brand has also turned to TikTok to attract Gen Z. TikTok has established itself among one of the top online platforms for U.S. teens, ages 13 to 17, according to a recent report from Pew Research Center.

“Through trial and error, we discovered that kids don’t like something that feels really expensive or that’s trying to sell them something. They want something that feels really organic—like me standing there with a sign talking to Harry Styles will get 10 million views, and that was just for funsies. Luckily, for marketing, there is trial and error. We see what hits,” says Bowen.

Tune into Bowen’s episode of WorkParty for more intel on the trials and errors of product creation and marketing, building community and engagement on social media, and future plans for the brand. (Hint: They have Target and Sephora in mind.)

9 Signs It's Time to Diversify Your Business' Revenue Streams

As a founder, diversifying your revenue streams has quickly turned into a non-negotiable for the health and longevity of your business. Between the Covid-19 pandemic, recent economic downturns, and general ebbs and flows of market fluctuations, the journey of an entrepreneur is far too unpredictable to not be exploring all potential channels for profit earning.

Diversification also allows you to test out different business models and strategies, identify the most profitable ones for your business, grow your customer base, and manage your cash flow better—while reducing the risk of losing all your revenue in case of an unexpected downturn.

If you’ve been considering how to mix up your business’ revenue streams but aren’t sure where to start, here are the nine signs female entrepreneurs say helped them figure it out.

1. You’ve tapped out your existing sources of income

Not being able to meet your sales goals with your existing revenue streams is a surefire sign that it’s time to diversify, says Frenchie Ferenczi, founder of the boutique consulting firm Frenchie Ferenczi Strategies. When it happened to her, she decided to expand her product range. “I found that my clients could benefit from more accountability and support, and I had more to give,” she says. “This led to me launching a six-month strategy implementation program to hold business owners accountable to the hardest part of creating a strategy—doing it.”

Her best advice to any entrepreneur looking to diversify? "Go deep, not wide," she says. What can you add to your product or offer suite that your existing customers can't say no to? Make that!

2. You have under-utilized capital at your disposal

Say business is booming or you find yourself with surplus of cash flowing in that you haven’t figured out what to do with yet. Letting it sit idle isn’t ideal. “Oftentimes [as entrepreneurs], we are so deep in building that we don’t take a holistic step back to actually map resources and capacity, identify under-utilized capital, and then leverage it to create new revenue streams,” says Julia Zhou, head of ventures at tech-focused trading company AlphaLab Capital.

After being a trading company for five years, Zhour says AlphaLab realized that it had a lot of capital that wasn’t being actively traded and that could be locked up for longer periods of time. “We also identified the fact that we had built up other strong internal capacities like technical recruiting and product launches,” she says. “After we assessed what these could be combined to create, we launched our VC fund, which utilized all of these diverse aspects.”

3. Business isn’t as busy as it used to be

A slow consulting season at the end of 2021 signaled to Adebukola Ajao, founder of BDY CONSULT, that it was time to expand her offerings to attract new business. "I created a flowchart with my marketing expertise at the center," she says. "From there, I reimagined ways I could use that hard skill—I can teach; I can work with small businesses; and I can speak about marketing."

Carrie Melissa Jones, founder and CEO of Carrie Melissa Jones, LLC, experienced a similar pull to expand her offerings when her inbound sales pipeline came to a halt. She took the opportunity to launch a robust survey and customer discovery interviews. “This research quickly revealed the need for a new offering for a customer we had never served before,” she says. She’s since launched a targeted training program that directly caters to the needs of this specific customer profile.

4. You've maxed out the number of clients you can take on

There are only so many hours in the work day, and if you find yourself at the point where you're not able to grow your service-based business by taking on new clients, it may be time to find new sources of revenue that don't require you being hands-on to operate. Liane Agbi, founder and CEO of Beautifuli Digital, knew it was time to reevaluate her offerings when she no longer had the bandwidth to support everyone who reached out to her.

“I strategically reviewed what questions I often got asked by my ideal clients and recreated more productized services that were repeatable and impactful,” she says. Now, Agbi has the opportunity to help more women than ever before, has even doubled her monthly revenue, and created more stability in her business.

5. Clients are requesting services you don’t already provide

What had the potential to become a competitive situation ultimately became a way for Emily Merrell and Lexie Smith, former direct competitors turned co-founders of Ready Set Coach, to diversify their revenue streams in a creative way: After continuously finding themselves in the position where a business owner would want to work with them separately, they decided to join forces and combine their skill sets to serve an even greater customer base.

Their advice? Both Merrel and Smith agree that always keeping an open mind, seeing challenges as potential opportunities, and giving yourself and your business space to evolve offerings as the market evolves too is your best bet.

Sydney Sherman de Arenas, founder and CEO of Admin Boutique, had a similar opportunity.  When her administrative assistant clients were requesting marking services, she decided to lean into the opportunity and expand the services her company offered.. One word of caution: “It is important to note that we had a handle on the original services the business offered and adding in new services wasn't going to take away from our old service,” she notes.

Bottom line: Don’t shy away from new opportunities, but be strategic and ensure you’re not doing a disservice to your existing customer base and business model. 

6. Business is consistent, steady, and optimized

The luxury of steady business is also an indicator that you may be ready to intentionally diversify your revenue streams. “I would say that it's very much worth it once you get your main product systemized,” says Rachel Rofe, founder of CustomHappy, a product fulfillment company for mugs and personalized gifts. “I love to get one product out and working and in a system before introducing another thing.”

Julie Shen, founder of the advisory and consultancy firm Springstead, agrees. “The new opportunities should pivot your business into areas that are complementary and adjacent so you can leverage your existing foundation and operations,” she advises.

If business is going well, and you’re thinking of adding something new to the mix, consider the approach Jessica Alderson, co-founder and CEO of the dating app So Syncd, has taken: “I would suggest running a small test first to try to gauge what kind of revenue you can expect and to get an idea of what it will require to build and maintain this additional source of income,” she says.

7. You’re posing a lot of “what if?” questions

Sometimes, deciding to diversify simply comes down to the curiosity and excitement of trying something new. Take choreographer and consultant Katherine Hill for example. After leaving her management consulting role to pursue her passion for choreography, she experienced momentum that led her to consider whether others in corporate roles felt stunted in their jobs. She began asking herself questions such as: "I pretty much understand how to do X. Now, what if we...?" or “Wouldn't it be awesome to...?"

Intentionally asking those questions led her to choreographing for elite athletes, as well as creating GOE Spray, an all-natural deodorizing spray for athletic gear. Mastering the art of diving in, enjoying the learning process, and often asking, “What if…?” has propelled Hill into an impressive and eclectic career.

8. You see opportunity with a new audience

Staying connected to new audiences—specifically, new generations that have the power to influence the economy—is the strategy Elizabeth Galbut, co-founder of SoGal Ventures, has harnessed to know when and how to diversify revenue streams.

“After noticing how open the current generation is to talking about topics that are generally considered taboo, I began to further diversify my portfolio with these topics in mind,” she explains. The results? She began investing in diversely founded companies, mental health businesses, menstruation startups, and more, setting SoGal Ventures apart in the VC world as a breath of fresh air.

9. People keep coming to you for advice

Allowing others to “pick your brain” can be a powerful way to pay it forward, and it can also be an impactful opportunity to diversify your income, as Caley Adams, founder of the design studio Wildes District, discovered for herself after noticing how often her company was providing advice, visual design suggestions, and audits for free. “We realized that there's so much value in the insights and advice we give,” she reflects. Now, Adams and her team proactively offer “design audit” packages for those clients who may benefit from receiving targeted advice on specific areas that can be improved upon.

Annie Franceschi, founder of the branding agency and consulting firm Greatest Story Creative, also turned those “pick your brain” requests into new revenue streams, including business coaching, VIP experiences, a group program, and even a book. Her advice for effectively and sustainably adding more to your mix? “Create smart offers that make sense, ones that sit at the intersection between what they want, what you'd actually love to do for them, and a structure that'll be profitable for you," she says.

To try this approach yourself, Lis Best, founder of the professional development community Girls Club Collective, recommends considering whether there's a question, problem, or opportunity that you keep being asked about and that you could help your clients solve in a different way. Once you're identified a potential new product or service, here's her pro tip: “Consider whether there is a relatively low-stakes way to experiment with offering something new and seeing how it goes."

This article is written by Gesche Haas, founder and CEO of Dreamers & Doers, an award-winning community that amplifies extraordinary women entrepreneurs and leaders through PR, authentic connections, and high-impact resources.

How 3 Trainers Leverage Technology To Expand Reach and Deepen Connections With Clients

Digital fitness has changed how we stay healthy—from how we get our heart rates up when we exercise to how we slow them down as we catch some ZZZs. In addition to making things easier for customers, this pivot from fitness belonging solely in posh city studios to literally anywhere there’s Wi-Fi reception has helped trainers and entrepreneurs expand their reach and find new ways to interact with their clients.

“By keeping training virtual, people still get the same workout they would in person,” says founder and fitness trainer Allegra Paris. “With lower price points, I’ve been able to reach more people and make fitness more attainable to someone like the mom who just had a baby and can’t get to a class.” 

This expansion of reach has created a big boom in the fitness industry. Market segment projections estimate that digital fitness will reach $19.30 billion in 2023, according to Statista, and revenue is estimated to grow another 6.49 percent by 2027. Prior to 2020, the market was just hitting $11 billion and, in just three years, has nearly doubled its massive reach. 

How are trainers capitalizing on the technology at hand to prioritize their clients and have their fitness content go further? We talked to three trainers to find out just that—keep scrolling for their insights.

Allegra Paris

Armed with a business degree, Paris decided that she could combine her education with her interests to become a fitness instructor. She was on the fly from New York to Miami to Los Angeles to train her clients, but when COVID-19 hit, she took her personal training virtual and scaled her business up. “Going virtual gave me my physical health back,” Paris says. “I was running around New York City, going from client to client, trying to fit everyone in. Now, I am able to get workouts to more people and virtual training allows me to have a lower price point for everyone.”

Today, clients can do her beloved sculpting workouts and track their progress via her app. Still, Paris is excited to see the fitness tech industry continue to evolve and access new, cutting-edge features that can help her better track each client, like the ZOZOFIT 3D body scan app – used with the wearable ZOZOSUIT. “Previously, it might take a few months to really get to know a client and their needs, but new tech options like ZOZOFIT are changing the game,” she says. 

Tracking minute progress from the get-go can boost motivation and accountability early on and change the client’s mindset of what progress is, while showing Allegra real change in increments as small as ¼ inch. 

“This makes my job more efficient and productive as I am truly able to make sure my clients are progressing and seeing results,” Allegra says. 

Both the client and Allegra will also simultaneously utilize the hands-on app that features a precise 3D body scan for each user in less than two minutes, producing ten key body measurements. This eliminates both the human error of measuring and inaccurate scales, and allows clients to visualize goals in a new way. 

“I’ll be able to get information about my clients body fat and measurements that I might not have been able to accurately get before,” Allegra says. “This makes my job more efficient and productive as I am truly able to make sure my clients are progressing and seeing results.” 

Not to mention, the feeling both she and her clients will get from seeing those measurements change even if training remotely. Allegra says she is excited to accurately obtain this information, track it with each training, and be able to guarantee they'll see progress and results. The hyper-focused details make troubleshooting problem areas easier, leading to results from a motivated client. Starting a client in the suit from the get-go, she explains, is opening up a whole new chapter. 

“I am excited to start out a new client wearing the suit,” Paris says. “Now, I have to take a few months to fully get to know each client and fully understand them. Having this at the introductory is really cool.” 

While she grows her business and community, she will continue adding new and innovative ways to stay connected. “ I think everyone should have equal access to training,” she says.

Cleopatra Lee

Cleopatra Lee, trainer and founder of Cleopatra’s Army, is reshaping health and wellness for women of color. “What pushed me to create Cleopatra’s Army was growing up in Harlem, I noticed a lack of wellness initiatives,” she says. “There needed to be more well-rounded opportunities for people of color and especially women to focus on their own health. That is what really pushed me to start Cleopatra’s Army.” 

Lee found her footing in high school, posting her track outfits, and she extended this reach post-grad to further fitness. “If I can platform myself looking cute, I can use that attention and shift that focus to health and wellness.” Today, Lee says what motivates her is the community she has created. “It’s what keeps me going,” she says. “I get to spend a lot of time around a lot of different women with a common goal, and helping them reach their health and wellness goals motivates me.”

Her community is anchored in connection. They utilize accountability chats, the website forum, and even an Instagram chat to keep each other focused on their well-being. “Following up and checking on people is one of the most important parts of the business,” she says. “It lets them know you are there.” 

She plans to utilize the ZOZOFIT to take that interactive feature and connection to the next level.  “You can track even the body fat percentage along with the measurements,” she says, which helps her clients stay in tune with their goals. “​​Having access to the ZOZOFIT gives my clients direct access to monitor themselves without a Cleopatra’s Army trainer being present.”

Cleopatra’s Army is rooted in providing wellness opportunities for minority groups, and while the tech industry continues to evolve, high price tags can price some clients out. ZOZOFIT, however, democratizes fitness in new ways by offering precise, high-tech tools for under $100, a piece that aligns with Cleopatra’s values and with her training approach. 

“Cleopatra’s Army is dedicated to making wellness more accessible to minority groups, and accessibility requires affordability,” she says. “ZOZOFIT being well priced creates opportunities for more people to benefit from this new fitness/technology crossover.” 

Beyond the price point, the tech can also be utilized by anyone who has a phone, bringing fitness and training to their fingertips.“Our ‘Army Bratz’ will have access to new tech that can help them picture their fitness goals and share their progress,” Cleopatra says. And not to mention, the ZOZOFIT app comes with a free subscription and unlimited scans. As new fitness technology like ZOZOFIT and more help her provide new ways to reach her growing army, this is just the beginning. 

From apparel and workouts to forums and events, Lee and her army are changing the fitness industry. 

Sami Clarke

Sami Clarke, trainer and creator of FORM, an online digital fitness platform, describes her training style as relatable and tangible for those on the go. “When I moved to LA, I started playing with different workouts and finding my routine and my groove,” she says. “As I started to travel and talk to other women, we connected on finding the enjoyment of moving our bodies  and it not being a chore.” 

In 2016 when Instagram added the Stories feature to the platform, Clarke saw an opportunity to share insights into this movement-as-pleasure model. “I realized this was my time to share what I am passionate about, and I was passionate about really taking care of myself,” she says. She began by sharing her workouts, what she was eating, and what her day looked like—and it resonated with her followers. From there, she began curating 30-minute workouts for free on Instagram Live and YouTube.

As the pandemic sent everyone looking for ways to stay active while remaining apart, Clarke had a greater realization. She founded FORM after seeing the ease with which anyone could participate, modify, and use her workouts. “It is an inviting welcoming workout that is 30 minutes,” Clarke explains of the hybrid HIIT and Pilates workout. 

Looking ahead, Clarke is excited to continue to expand FORM. The brand just launched nutrition on its site and Clarke is continuing to look for ways to use technology to deepen her connection with her clients on the app and in forums. “I feel like the tech is allowing us to communicate with our audience and not feel far away,” she says. In the meantime, she is just excited to see how small actions can have huge impacts on the FORM community. 

Sharing Your Origin Story Is One of the Most Powerful Ways To Connect With Your Journey—These Future Summit Attendees Prove It With ORIGIN™ Spring Water

Do you remember the moment that defined your life's journey? Or rather, the moment that set you on a path that you never envisioned? These moments become a collection of stories that are important in defining who we are. For attendees at our Future Summit in Austin, Texas these moments came to life through a unique experience facilitated by Essie Golden, a Los Angeles-based body positivity advocate.

Throughout the day, attendees had the opportunity to connect with Golden in the ORIGIN™ Story pop-up, sponsored by ORIGIN™ Spring Water, and open up about their unique experiences. In turn, Golden created a custom piece of artwork that reflected each attendee’s story.

Despite coming from diverse backgrounds, each attendee shared a common thread of inspiration, highlighting moments of resilience and perseverance. From uprooting their lives every few years to move across the United States to breaking free from the mold of those that came before them, all found something that motivated them to push themselves beyond their limits and take risks to pursue what drives them.

ORIGIN™ Spring Water was uniquely positioned to help facilitate these stories because the brand has its own story of the journey it takes to be crafted for your table. Beginning at American springs where the water is responsibly sourced and ending in the hands of Americans across the country.

Scroll for stories from five attendees that prove there is power in sharing our experiences to not only inspire others, but to also give ourselves permission to trust in the stories we continue to create.

Create & Cultivate: Tell us a little bit about your origin story. What’s something that has made your experience unique?

Tanida Mullen (professional development trainer): Definitely my family. We moved to Texas because of the military. It was just the three of us, my mother and my father. Being in that type of community and always moving, you have to adapt very quickly and learn to meet people and make a home that's not necessarily home. It was really influential in how I built relationships.

Claire Heleniak (student and social media specialist): I lost four of my family members very close to each other. It puts everything into perspective. I've been really valuing that time with all of those people, and making sure they know that I care about them and that they matter.

Sonali Prabhu (photographer and content creator): I didn't realize that it was going to turn into what it did. I've always been a tech girly. I started on YouTube in 2013. I was like, wait, why can't I create? I can do this too.

Kiana Dietz (account manager and Etsy store owner): I’ve always tried to do multiple things. I’m proud that I’ve been able to stick with it. I moved to Austin, and I’ve met such an incredible group of people that inspire me.

Rachel Antone (artist and sales enablement manager): All of the twists and turns, and the fact that I’ve had to pivot. I thought I was going to be an artist, but I wanted to be more practical. I wanted to follow the pressures of what my parents were putting me under. I’m learning there are things in my past that I haven't really nurtured. The things that really make me who I am. I’m trying to revisit those things by integrating them into my current role.

So during this entire journey, what is something or someone that inspired the possibility for you to do what it is that you're doing now?

SP: Content creators that are my skin tone. Everyone can be a creator. [It] definitely inspires me to see people that are already doing it and thinking that I can get those same opportunities. I turn that into motivation, instead of jealousy.

KD: My biggest inspiration is definitely my mom. She’s my best friend. She’s so inspiring. She had an amazing job and decided to step away and start her own business. She’s such a go-getter.

RA: Being surrounded by people outside of my home was important. Breaking out of that and seeing people make the most of their lives by being creative or figuring out different ways to apply their gift. I learned from people in the real world, rather than staying close to what I knew.

What's the one piece of advice you would give your younger self?

TM: Just do it. Just keep going. That's something that continues to be a thread in everything I do. I'll just start it. We're gonna figure it out as we go along.

CH: You're just starting out. Nobody knows what they're doing. It’s okay. We’re all just winging it.

KD: Try not to get in your head about what others may think of you. You don’t have to fit a certain mold. I wish I took more risks when I was younger. I was too safe trying to do what other people expected of me.

RA: Don’t neglect the things you love because someone on the outside says it’s not useful—I was listening to a lot of people I trusted because I thought they knew more than me.

Tried and Tested Ways To Increase Sales That Don’t Involve Paid Ads

Starting a new business is hard work—we’re not going to pretend otherwise. But something that can make the process feel less gah-inducing is getting advice from people who’ve been exactly where you are. Welcome to View From the Inside, a new series where we’re sharing pro tips and best practices that’ve helped founders get their big ideas off the ground and take them to the next level.

Over the past few years, many entrepreneurs have focused their sales strategy on digital marketing and paid ads. In 2020, an estimated 76 percent of businesses used digital marketing tactics to reach new customers, up from 57 percent in 2019, according to Clutch's 2020 Small Business Digital Marketing Survey.

Of those, the report found that 44 percent of businesses used paid advertising, such as Google Ads and Facebook Ads, to reach new customers. Suffice it to say that relying heavily on social media and paid advertising is a common practice. But with these channels becoming increasingly saturated (not to mention expensive), you may be looking for advice on how to market without paid ads in order to increase sales in more creative and cost-efficient ways. 

You should know that plenty of small business owners find success without spending money of paid ads or social media, and these female entrepreneurs below, all of whom are members of the entrepreneurial community Dreamers & Doers, are proof there are other viable alternatives to quickly and effectively boost sales.

Whether utilizing search engine optimization (SEO)—only 63 percent of small businesses invest in SEO at the moment—building out a referral network, or donating gift bags to charity events, they’ve been able to drastically increase their sales, expand their customer base, and strengthen brand credibility, all without a single dollar spent on ads.

13 female entrepreneurs share their best advice for how to market without paid ads

Ankita Terrell, co-founder of My Founder Circle

I formed collaborations and built out a referral network. This helps me serve my audience more powerfully. When something is out of my wheelhouse, I refer the lead out, knowing they will be well-served and supported in their goals. Similarly, I've helped my referral partners see the gaps I can fill in serving their audience. I get almost 30 percent of my business through word-of-mouth referrals. It's powerful! 

Desiree Almodovar, founder of The Inlay

One of the most unconventional ways we've advised some clients to reach customers is through mailers. It sounds so dated, but we've seen clients have huge success with this, increasing sales by as much as 27 percent. 

Rachel Beider, CEO of PRESS Modern Massage

I have offered my existing customers small gift cards that say "$20 toward your next session" with a "to" and "from" section. Creating a special referral card for our clients has resulted in a steady increase in sales by expanding my customer base and creating brand loyalty.

Melissa Unsell-Smith, CEO of Catalytic Icon

Every 90 days, I re-evaluate my client's most pressing pain points. I spend a few hours perusing online forums or communities where my ideal clients are participating in conversations. I aggregate the data across platforms and use an AI summary tool to summarize comments and reviews. This is an exceptional way to modify my value proposition and to make offers that resonate with my ideal clients. I typically see a five percent to 11 percent increase in conversions each time I do this exercise.

Ari Krzyzek, CEO of Chykalophia

Through partnering with a local business incubator, I connected with potential customers and showcased my expertise in branding and UX strategies for high-performing websites, which led to increased sales. Additionally, speaking engagements allowed me to demonstrate the value of my services, which resulted in more conversions. In the first year of leveraging these two strategies, I increased my sales by 32 percent.

Ariel Schiffer, CEO of Dreampro LLC

Most of our leads come from people searching on Google. Our SEO strategy accounts for 65 percent of monthly leads that came through our door in the last year alone for our $20,000-and-up high ticket retainer course packages, accounting for more than $120,000 in sales from this statistic alone. In the last two months, every one of our long-term retainer clients have all come from SEO/Google.

Angelina Handayani, founder of Mahisi

Selling wholesale has allowed me to sell my products in bulk directly to boutiques. My sales increased 4,443 percent even with a lower margin than selling retail. In addition, through wholesale partnerships with boutiques, I was able to increase brand awareness, which led to the products getting into customers’ hands without any additional marketing expenses.

Laura Nespoli, strategic storyteller at Meshin Movement

One hundred percent of my 2022 revenue was brought in through partnerships, not marketing. Partnering up with brands whose services and stories are complementary to yours connects your brand to a loyal audience that is already paying attention. If that isn’t valuable enough, you become part of a story people are already following, giving your brand credibility and appeal with the halo effect of their affinity for the partner.

Meredith Reed, co-founder of Rexxy

Our agency launched an affiliate program for a client that brought in over $170,000 in affiliate-generated revenue in the first month. An affiliate program leverages the selling power of the people who love your brand by creating a system for incentivizing and rewarding people for recommending your product to their personal network. Since your affiliates are paid solely on commission, your brand can avoid the risk of making a large upfront investment on ads without any guarantee of conversions. 

Jordan Schanda King, founder and CEO of Easy Scaling

In just the five days of offering a freebie bundle, I grew my email list by about 1,500 people and made about $2,500 from template/course tripwire sales. This doesn't factor in the lifetime value of those sign-ups, as several of those original leads have converted to my membership and my high-ticket mastermind.

Tamara Kostova, CEO of Velexa

Channel strategy is the name of the game. By partnering with brokerages who wanted to seem more innovative, we were able to push our technology platform along their execution services. By architecting a deeply integrated revenue share and commission structure, we were both able to win. Currently one out of three of our multi-million dollar platform deals come from partners.

Julie Shen, founder of Springstead

A strategic partnership is a great way to drive growth. When we wanted to pursue a new media initiative, we didn’t have the distribution or operational infrastructure, but we had amazing IP and storytelling. On the flip side, our partner had immense infrastructure but needed more content creators. We were able to launch a first-of-its-kind project that reached 10 million downloads with no upfront funding or investment. We were revenue and profit positive and the content was optioned into a docuseries by a streaming network.

Emily McDonald, founder and CEO of The Stylist LA

We had major success with building a brand rep program that involved gifting products to specific people in our target market who were interested in spreading the word about the brand. We accepted 15 brand reps a quarter, and we gifted them free subscriptions, as well as monthly calls with me as the founder to ask any questions, get career advice, and discuss anything on their minds. We encouraged the brand reps to be involved in our inventory buying processes, we asked for feedback on marketing, and we tried to really involve them in the company. In return we asked that they spread the word about our company to their friends. We also asked that they create content for us and provide feedback on our product. We had 30 brand reps in 2022. Their sharing of our brand brought in 12 percent of all new users. The cost to us was just the cost of our time to run the program and the free product that we gave them.

This article was written by Gesche Haas, founder and CEO of Dreamers & Doers.

The Winning Formula for Delivering Constructive Feedback to Your Team

The fear of damaging relationships with team members or negatively impacting internal dynamics can make it difficult to provide feedback, especially when it involves addressing areas of improvement. However, avoiding constructive criticism altogether can be detrimental to both the individual and the team's growth and development.

In actuality, increased communication can boost retention rates and contribute to a high-performing team. Jessica Kriegal, chief scientist of workplace culture for Culture Partners, emphasizes the critical role of feedback in building a strong team, not just in terms of tactical performance, but also in fostering a positive workplace environment.

Kriegal, who leads research and strategy in best practices for driving results through culture, applies data-driven insights to dismantle the potential chaos of poor morale, low performance, and missed financial goals. According to her studies, the key to delivering effective feedback lies in connecting the dots between the employee's actions, the organization's culture, and its key results.

On a recent episode of WorkParty, Kriegal shared a format for delivering constructive feedback that not only helps employees improve, but reinforces the organization's values and mission:

Action + Cultural Belief + Key Result = Effective Feedback

Instead of simply saying "good job," or "this didn't work" leaders should provide specific feedback that connects the employee's action with their company's cultural belief. This helps the employee understand the context and purpose behind their actions and reinforces the organization's values and mission. This could look like:

You did a great job on that project (action), which is an example of our cultural belief in teamwork (cultural belief), something we want to nurture. As a result of your contribution, we were able to exceed our quarterly revenue goals (key result).

"[It's] connecting dots for employees, and they're able to lean into that action more," Kriegel says. Further, this tactic organically reinforces the organization's values and mission, which can help create a stronger, more cohesive culture.

But how do you know when to give feedback, and how often should you do it? Kriegal says the answer depends on the type of issue you're dealing with. For example, if it's a culture fit issue, it's important as a hiring manager to begin giving feedback early on in the employee's tenure to ensure that they understand and align with the organization's values. If it's a job skill issue, you may need to provide ongoing feedback and coaching to help the employee develop the necessary skills.

Learn more about the best practices that can transform workplace culture by tuning into Kriegal's episode of WorkParty.

Why Web3 Will Be the Age of Creators

With the exponential growth of digital-first businesses during the pandemic, content creators have become an increasingly important part of the global economy, and their impact is only growing. Last year, the global digital content creation market had a projected valuation of $13.4 billion dollars, and it’s expected to balloon to $38 billion by 2030.

However, the current state of content creation is far from perfect. Traditional production platforms and business models have been slow to adapt to the changing landscape, leaving content creators with limited options for monetizing their work. One potential solution is Web3, a decentralized platform that allows content creators to directly interact with their audience and generate revenue, which was a central theme of Future Summit: Austin, presented by Mastercard.

It’s not hyperbolic to say that Web3 could revolutionize the content creation industry and provide content creators with more opportunities to succeed in business than ever before. “There are five billion connected consumers, businesses, and people around the world, and the possibility of that and what it can create is totally unimaginable—the opportunity is vast,” Nicki Grant, SVP of North American Consumer Marketing for Mastercard, shared during a panel on Web3 and Beyond at Future Summit.

Specifically, Web3 can provide more transparent payment systems, more efficient platforms for content distribution and promotion, and the potential for content creators to develop new and innovative business models. “Web3 is where we come in and create the story,” says RhondaX, founder of RXVR Brand, an agency that helps businesses find their digital footprint in the metaverse and the creator of Mastercard's metaverse-driven Small Business City. “We’re building our own worlds and creating our own narratives. It’s the era of the creatives. It’s like a foreign language, but it’s something that’s our future.” Here’s how Web3 benefits content creators.

Web3 will make it easier for content creators to get paid

One of the greatest challenges facing content creators is receiving payment for their work, and Web3 promises to overhaul this process. By leveraging the power of blockchain and smart contracts, Web3 enables users to receive secure and transparent payments directly. The use of blockchain technology ensures that all transactions are securely and immutably recorded on a distributed ledger, providing a transparent and accountable payment system.

While we may not all be conducting payroll on the blockchain just yet, as of now, there are plenty of ways that digital payments can make life much easier for small business owners and content creators who work with multiple businesses. Whether it's establishing your online presence, learning how to protect your business from cyber threats, or enhancing your digital operations, check out the resources found on Mastercard's Digital Doors to better understand your strengths and weaknesses and get customized recommendations to help secure your digital world.

There, you’ll learn about how Industry 4.0 is defining the future of business payments, leading to worldwide payments reform, as well as how services like real-time payments, B2B payments, automation innovations, and ePayables are rewriting the payment playbook.

Web3 will provide more efficient platforms for content distribution and promotion

Another challenge facing content creators is the distribution and promotion of their work. Many platforms that distribute content today are often controlled by centralized third-party intermediaries (think: Google, Instagram, TikTok), which can limit the reach of content creators’ work.

By leveraging the power of decentralization, however, Web3 enables users to interact directly with each other without the need for a middleman. This reduces costs and increases the speed of content distribution and promotion.

In addition, Web3 can provide content creators with access to a wider audience and new markets by leveraging the power of community. "This is something that we've never experienced before where you're coming into a brand, you're coming into a community, and you actually have a say and what you're going to do there," says Jules Dudko, founder and CEO of FrequenC, a Web3 agency. "You can build along the founders, you can get as involved as you want."

Web3 will offer content creators new and innovative business models

Because of its decentralized operating system and direct-to-consumer capabilities, Web3 opens up a world of new opportunities for content creators to explore when it comes to their business strategies, such as tokenized subscriptions, pay-per-view content, and microtransactions.

“You may have heard about universal basic income, or what might it look like for us to solve poverty through universal basic income,” says Riana Lynn, founder of Journey Foods. “Well, Web3 allows us to do that.”

Web3 will also help creators like artists and musicians take more ownership over their work, and initiatives like the Web3-based Mastercard Artists Accelerator program are poised to help them learn how. This first-of-its-kind curriculum will teach both artists and fans how to build (and own) their brand—from minting NFTs on the blockchain to representing themselves in the virtual world.

In all, Web3 promises to revolutionize the way content creators interact with their audiences, monetize their work, and achieve their desired success. “It’s really about being in a space of imagination and innovation,” says Lynn. “What is the world we want to make? And then using these tools to enable that environment.”

7 Business Strategies From This Year's Create Cultivate 100 Honorees That’ll Help Set You Apart

The path to success is never linear, and this is especially true for women and femmes in business. Despite the challenges they’ve faced, those honored on this year's Create Cultivate 100 list have achieved remarkable success due to the unique strategies they applied to their business practices.

Ahead, we share some of these approaches that set them apart from the rest and how they apply to entrepreneurs at every stage.

1. Prepare to pivot

Beauty nominee, Amy Liu worked at Smashbox, Kate Somerville, and Josie Maran Cosmetics before striking out on her own to start the award-winning makeup brand Tower 28, which she launched at age 40. Even though it took her 18 years to finally say yes to becoming an entrepreneur—she’d thought about it since she was 28—Liu says she never counted herself (or a career change) out. "Part of manifestation," she says, "is just putting your dream out there."

2. Build intentional partnerships

Climate honoree and sustainability activist Jhánneu Roberts is an expert at this. Roberts partners with like-minded brands, like Bank of the West and Grove Collaborative, that further empower her community to live a sustainable life. When sharing advice for up and coming activists and sustainability creators she says, “It’s not just about reducing waste, it’s also about sustaining yourself.” Later this year, Jhánneu plans to launch a course focused on teaching other creators how to work with brands so that they can continue to build their own businesses, sustainably.

3. Follow your intuition

Content Creator honoree Achieng Agutu, also known as the Tantalizing Confidence Queen, has built an incredible community founded on fearlessness. When it comes to making important decisions, she encourages her followers to look within. "When something is for you, it should feel effortless and there should be no overthinking," she says. “If I don't feel a sense of freedom, a sense of happiness, if the energy is not reciprocated, if there is no sense of I see you and I want the best for you then I am out."

4. See every opportunity as a learning opportunity

Pinky Cole, Food and Beverage honoree and founder of Slutty Vegan, a plant-based burger chai based n in Atlanta valued at $100 million, has 20 new locations set to open after a successful Series A funding round. She acknowledges that expanding requires acknowledging what you don't know, being willing to learn, and not getting comfortable with what you do know. Second only to that, she says, is learning that you will lose people who are valuable to you and the business. But, the most important part is having the emotional maturity to move forward without letting it get in the way of your success. 

5. Use representation to tap potential

Finance honoree Simran Kaur, founder of Girls That Invest, aims to make investing more inclusive, starting from an early age. “You cannot become what you cannot see, she says. "More women talking about money or investing is going to encourage more women to come into the door. It feels less intimidating when you know people who look like you and can break down the jargon in ways you understand—without being patronizing. It's about using language and a female-lens that makes it just a wee bit more fun and engaging.”

6. Nurture your interests

Arts and Culture honoree and founder of Utendahl Creative, Madison Utendahl, has been on the founding teams of cultural phenomenons like Last Week Tonight with John Oliver, Refinery 29's 29Rooms and the Museum of Ice Cream. She believes in letting what you love lead you to your true north. “The journey to happiness is lifelong and well worth it,” she says. “I hope all women, especially those in creative spaces, know that they are worth their wildest dreams.”

7. Never stop testing new ideas

As the founder of Poppi, Food and Beverage honoree Allison Ellsworth wants to inspire others to bring out their inner disruptive entrepreneur—and not be afraid to try new things. Case in point: Ellsworth's first foray into TikTok a personal story about why she started her brand after not being able to find gut-friendly beverages, garnered 50 million views and $100K sales. This led to Poppi being the number-one searched beverage on Amazon, free endorsements from celebrity fans like Kendall Jenner and Drew Barrymore, and being named BevNet’s Marketing Campaign of the year. All of which taught Ellsworth a valuable lesson: Never let the fear of trying something new decide your future.

Tune in to this week'e episode of WorkParty where Jaclyn Johnson looks to these inspiring founders to answer some of your most-asked questions about owning and running a business.

Hesitant to Bootstrap? Here's One Founder-Approved Strategy to Make It Happen

Jordan Harper, CEO of Barefaced, launched her clinical-grade skin-care brand with no business background, no investors, and no savings to fall back on. However as a nurse practitioner with nearly a decade of experience in aesthetic medicine, Harper had a solid understanding of the products she wanted to create, and a strong demand from her audience.

With a strategic pre-launch plan and determination to fill a gap in the skin-care market, Harper brought her product line to life without any support from outside investors or accruing personal debt.

Bootstrapping, a business funding approach for entrepreneurs who don't want to rely on external sources of capital, is the option most small businesses (aka companies with fewer than 500 employees, which is 99.9 percent of all businesses in the U.S.) use to establish their companies. According to a recent survey of startups, 78 percent of small business owners self-funded their launches.

To pay for product manufacturing deposits, Harper took out several zero-percent-interest credit cards This may seem like a risky move, but it allowed her to maintain complete control over the business, without pressure to quickly scale and generate massive returns for investors.

Once production was in motion, Harper relied on the power of pre-orders to keep the business in motion. Thanks to her loyal Instagram following and patients' feedback, she was right about the strong demand for products. Pre-orders raised enough funds to match her manufacturing costs, and paid for even more goods to go into production. Harper ended up offering four rounds of pre-orders, which she reinvested into growth strategies for the business.

On a recent episode of WorkParty, Harper backed her approach as a simple and achievable tactic for any new business owner. The key is to have a solid understanding of your products, build a strong audience base, and educate.

Tune into Jordan Harper's episode of WorkParty where Jaclyn Johnson learns more about her career transition from nurse practitioner to entrepreneur, Barefaced’s unique take on customer engagement, and tactics for maximizing efficiency.

Your Most-Pressing Questions for Tinx, Answered

You know it’s a good coversation when you run out of time talking with someone before you run out of topics to discuss, which is what happened when we sat down with Tinx for the keynote of our Future Summit in Austin over the weekend.

One of the most-popular influencers and content creators on social media today, Tinx has built a tight-knit community across multiple platforms, including Instagram (512K followers), and TikTok (1.5M followers). Recently, she’s added another title to her multi-hyphenate bio—author. Her first book, The Shift, a collection of all her best advice on embodying main character energy in your own life, drops in May, but you don’t have to wait that long for new nuggets of wisdom from her.

Below, Tinx sounds off on some of the questions she wasn’t able to answer on stage in Austin.

What’s the next big tech/social platform we’re going to all be using?

It’s so hard to predict. Look at TikTok… It was around for a while and then all of a sudden it exploded. I will say, I think that Pinterest is having a little bit of a resurgence, or rather it never went away. It’s such a stable platform.

In terms of content planning, do you typically plan your content out in advance, or do you go off the cuff? What would you advise for new creators looking to grow their engagement?

I love being off the cuff with my followers. My community has come to know me for my spur-of-the-moment hot takes, and they also like to know what I’m up to in the day. I wish I could say I planned it out, but it’s very in the moment!

How did you figure out the best rates to offer to brand partners, especially when starting out?

They say hire for your weaknesses and sadly, I’m not a very good negotiator. Luckily I started working with the manager quite early on, Seth Jacobs, and he helped form a strategy for rates and packages. It’s been so helpful to have a team that I trust.

I’m having trouble translating my brand from my blog and Instagram to TikTok, what is your advice?

I think it’s important to keep in mind that people go to different platforms for different types of entertainment or education. Think about how you use each of the platforms. For me, I’m on Instagram all the time looking at stories in between meetings and what not. Whereas with TikTok, I usually go on at the end of the day to relax, watch for a while, and laugh!

What’s the best way to get eyeballs on my content? I’ve been in the game for a bit but I’m not yet getting as much traction as I want.

Consistency, consistency, consistency. I know it can be so tiring, but keeping your content consistent is so important. Ultimately, it’s a numbers game, and you have to play the algorithm to win. I also think cross promoting on different platforms can help!

How do different generations (millennials/Gen Z) react to your content? Do they want different things?

They absolutely want different things. Sometimes I’ll make a piece of content with my millennial friends in mind, but I also speak a lot to the younger generation because that’s what I’m passionate about. My goal in life is to empower young women to know their worth, so sometimes I try to put myself in my 19-year-old self’s shoes to give the best advice.

What will be in your book that you haven’t already shared?

So many personal anecdotes and stories that I wanted to save for this exact moment. I also expand on a lot of my theories and share some new ones that I’ve been saving up. It’s the most intimate piece of work that I’ve ever made and I can’t wait to share it with the world.

What is your favorite topic to talk about with your audience? What does your audience like most?

I feel lucky that my audience likes to discuss a range of topics with me. Whether it’s pop culture or dating advice or fashion, they really go there with me and it’s so wonderful because that’s what life is. A little bit of everything. My favorite is probably tricks and tips though. I love getting a great life hack from a follower or sharing one of mine with everyone and then seeing them use it in their everyday lives. That’s what it’s all about!

How To Find a Niche in a Crowded Market With Dr. Roshini Raj, Founder of TULA Skincare

In a world where there seems to be a new skin-care brand launching every week (there are approximately 4,200 cosmetic and beauty companies in the U.S. alone), it can be difficult to stand out. Yet, by following her gut, literally, Roshini Raj, MD, founder of TULA Skincare, managed to break through.

Before beginning TULA, Dr. Raj started her career as a gastroenterologist, a physician dedicated to the digestive system, and it was her passion for probiotics and the microbiome that led her to explore the connection between gut and skin health. While studying the evolution of research in her field, Dr. Raj noticed that her patients who were taking probiotics not only found improvements in their digestion, but also in their skin.

At the time she launched TULA in 2014 with formulas that utilized probiotics to help balance the skin's microbiome and promote a healthy skin barrier using, no one was talking about the connection between gut health and the skin, and research was limited. So Dr. Raj felt she’d found a niche within her wheelhouse that would allow her to align her expertise with potential whitespace. And her bet paid off big time because the global probiotics market, valued at $50.6B in 2020, is now expected to grow at a rate of 7.9 percent from 2021 to 2028.

So how can others find a niche in a crowded market like skin care? On the most recent episode of WorkParty, Dr. Raj advises taking a step back and examining what sets you apart.

"You have to really think about what you want to bring to the table that's different,” she says. “What are you uniquely qualified to do? For me, it was my medical background and my passion for probiotics and the microbiome.”

Dr. Raj also emphasizes the importance of understanding your target market. "You have to know your audience,” she says. “What do they want? What are they missing? What are they looking for that they can't find? That's really how you can start to carve out a niche."

Tune in to this week's episode of WorkParty to learn more about Dr. Raj's probiotic product formulation process, TULA's mission to inspire confidence, and the ways in which gut health impacts our overall well-being. 

‘I Run a Web3 Agency—Here Are the Basics To Get Ahead of New Tech'

The rapidly changing digital landscape is not only transforming the way we live, but also redefining how small businesses operate. Web3, a decentralized internet powered by blockchain technology, has the capability to reshape industries and provide new opportunities for growth and innovation—this is espcecially true when it comes to the potential value of Web3 for SBOs.

So, at our Future Summit Conference this past weekend, we spoke with Victoria Mariscal of Maris Consulting to help us explore the world of Web3 for SBOs and how this new technology can impact small businesses, advertising, and marketing strategies. 

From the benefits of decentralized autonomous organizations (DAOs) to the evolving role of NFTs, here, she lays out everything anyone looking to understand and harness the power of Web3 for the betterment of their businesses should know.

Tell us about how you came to Web3?

Right before the pandemic hit, I had this awesome opportunity to work with a beauty startup in LA and then, unfortunately, got laid off. So that forced me to reevaluate everything that I thought I knew because I thought getting the right job, going to school, and climbing the corporate ladder would be it for me. 

What I realized was 1. technology was changing very quickly, and 2. I knew I had soft skills that were applicable, but I didn't want to be a coder. So I was like, where do I fit into the next wave of technology, and how can I apply my business acumen to that? I started an LLC as a side hustle. And then, last year, I took the leap and bought a ticket to go to a crypto conference, but I had no idea what I was getting into.

I was like, I'm just coming here to learn, and I ended up meeting the most amazing people I'm still friends with to this day. I met my business partner there and realized that Web3 just has this whole other side and really just contains how business will be conducted in the next five to 10 years. We're looking at a new wave of technology, and it's not as scary as we think.

How does Web3 technology actually change the advertising landscape as we know it today?

A lot of people have been struggling in the past year to make Facebook ads as successful as they were maybe two years ago. There's a reason why: The algorithm change has a lot more policy control, and many more privacy laws have been enacted. What happened was corporations owned your data and sold it to brands who now have access to personally tailor what you wanted to buy. 

Web3 changes that where it gives ownership back to you, the user, meaning that there are more secure transactions and there are more fundamentally ethical ways to conduct business because everything is transparent and set on what's called a blockchain, which is essentially a public ledger in which every purchase that you make of that item is publicly documented.

There are a lot of buzzwords, but take DAOs, for example. If you've never heard of a DAO, it's a decentralized autonomous organization. Essentially a DAO is a way in Web3 where instead of having a corporate structure, people within the corporation have more voting rights to the decisions the company makes.

Take Create & Cultivate. In the future, there’s a possibility that if you go to every single one of their events, if you are constantly supporting the brand, and in theory, Create & Cultivate was a DAO,  you would have more say over maybe where they hosted the events, what the speaking topics were, what kind of small vendors they would host, what kind of events like parties they would throw. You're a part of the organization, and your involvement allows you to have more say in the brand's decisions.

What are the benefits of Web3 for SBOs, and how can they leverage this technology to attract new customers?

I would say one of the biggest parts of Web3‘s ethos is community. If you've heard of a Discord community, any conferences, or anything you would attend in the Web3 space, it is founded on community. So when you think about being in a small business, you serve your community.

Now, you're going to just look at how can I serve my community digitally, and how can I increase my reach. There's such a bad rap around NFTs, but an NFT is just a digital product, and it provides access to your community to have more say and also give you their input about what they want to buy from you.

What key factors should small businesses consider when building in the Web3 space? 

When we talk about building your brand, why do you go to your neighborhood coffee shop over Starbucks? Why do you shop at a certain store over another store? When we talk about being a small business in this space, it's very difficult. You don't have the budgets of the big advertising firms to lend you their names. But what you do have is the power of your people, who absolutely love your product, and they will rave about it no matter where they are because they know you, trust you, and only buy from you. 

The key to building your brand as a small business is focusing on listening to what your true fans want and by creating a safe space for your consumer to come in and converse with you. I always tell my startup founders, it starts with your brand, it starts with your personal brand because people don't just buy from a company, they buy from the founder. The same thing is possible in the Web3 space, just move that conversation online and create ways to gatekeep and reward your true fans for participating in supporting your business. 

What I love about that, it's almost like a stickiness that's created with your, with the brand. So there's, there's much more of an emotional connection.

What does this community first tactic mean for marketing strategies we’ve become accustomed to, such as paid ads?

I would say that part of that is really coming from Gen Z and the way that they make their purchases; they would rather buy something that their friends says is really awesome than buy something that they're seeing in an ad—and that's because of trust.

The consumer is looking for a brand they can trust to make the right decisions, especially during the pandemic. When we were really looking at the actions of a lot of big corporations and seeing them fail us time and time again. We're not looking at small businesses and going like, ‘Hey, I love what you're what you stand for as a founder, and I want to support you,” and I think that's really, really the key to anything. 

When we talk about advertising, we're seeing more of a creator economy blossom where Instagrammers that have a giant reach are now creating their own brands. And it's because people would rather buy from their favorite Instagrammers or TikTok stars than buy from a big corporation. That's just the bottom line because they feel like they know them; you see them every day and their storiesl you see their ups and downs and this feeling of vulnerability, sharing about mental health struggles, self-care. These trends show a vulnerable side to business owners that we've never seen before.

How can small businesses actually afford to play in Web3?

Web3 is evolving daily. It starts off with the technology piece, and then it becomes more intuitive to onboard more people. So, for example, maybe two years ago, if you wanted to buy an NFT, you would have to connect your wallet to transfer funds. Figure out your 12 secret word phrase that if you lose it, you're doomed forever, and you will never have access to your wallet again.

Now, it's not like that. One thing that's amazing is that there are new products coming out every day that are no-code solutions to build on Web3, meaning that now you can build an NFT without needing to be a coder. I say that because one of my clients is actually building that right now, and they just went into a beta phase. If you want to check out Spark, they also have a really awesome thing, and their goal is to market NFTs for marketers where, as your consumer purchases more, the NFT becomes dynamic and involved so kind of like levels up, kind of like a game and then you can track their behavior, so track what they're doing in the space to level that up.

So there's more tools coming out every day that are going to really lend a hand to small business owners and make it more attainable to integrate the technology into their everyday lives.

How close are we to widespread public adoption?

It needs to be easy for the public to use and integrate with your Apple wallet, you know, having your email as an access code will make that easier, and that's coming very soon.

I think the other piece is consumers understanding how to lend their data to these brands is also going to be very critical. Encouraging customers to join the communities of brands businesses that they really care about.

For example, Starbucks, Starbucks launched an NFT program, but they don't call them NFTs, they call them digital collectibles. And they game off participation in this digital journey to where they're able to get insights from customers. So, you play a game and say, which kind of roast are you: blonde, medium, or dark? Based on your choice, you're participating, you're earning and evolving your NFT, but in addition, now they know that you like dark roast.

Now, they can tailor more activities to your behavior patterns and then also sell you a product that way. So it's more encouraging the marketing landscape to change and evolve with the technology. I think small business owners can really leverage that to their advantage.

Amy Liu on Leading a Brand Through Uncertain Economic Climates

Beauty industry vet Amy Liu has steered her company, Tower 28, through turbulent periods not once, but twice since she started the brand five years ago—first the pandemic in 2020, and then the inflation crisis in 2022.

Now, she, like everyone else, is figuring out how to navigate the impending recession financial analysts predict is likely to transpire in 2023. Below, Liu lets us in on her leadership style and how it helps her manage hard times as an entrepreneur.

You started your brand in 2019 and then the pandemic hit and everyone forecasted a huge economic downturn. What was your experience launching Tower 28, navigating through those tumultuous times, and creating buzz so that the brand would really grow and thrive? 

In 2019 when I was launching the brand, I was probably thinking less about the economic downturn and more about the fact that I was entering an incredibly crowded marketplace as someone with zero influence. And so the way that I think about product development—and this continues to be kind of the guiding light of the brand today—is I really do think about it in the sense of how can I add the most value for the customer? I just really believe in investing in consumer trust.

I tend to think people aren't gonna buy something because of me—I'm forward facing in a business sense, but I'm not really in a consumer sense—and so no one is looking at me do my makeup and saying, “Oh, I wish my makeup looked like, Amy's.” That's not really what's happening. So then I have to rely on the other things that I'm able to offer, which is that we have really great product quality.

People really want to be seen and heard, and if you can offer them a solution for a problem that they're genuinely having and give them a really great product, I think that's where you get product market fit.

At what point in your business's growth did you add employees? How did you do that with the economic landscape looking cloudy? How do you continue to grow the brand today with the same "uncertainty"?

I started Tower 28 with money I raised from friends and family. And I was really lucky because very shortly after, I met two girls who started as my interns, and they're still with me, which is something that I am really proud of because it's been five years, and they're great.

But essentially, my philosophy around hiring is twofold: I've hired young people that I think are smart and capable and I can train and that can execute. And then I've hired people who are more seasoned, so people at the VP level, and work in the areas that I know really nothing about, like, say, operations. And so I'm gonna hire someone who knows a lot about it and can basically take that off my plate because she's way better at it than I am.

Then the other things I can hire in a more of a fractional way—I'm able to tap into people who are more expensive on a hourly retainer, weekly level. Like, we've had a fractional, basically VP of finance for almost five years; he's been with me from the very beginning. That way, I still have the right talent in the room, and it also gives me the opportunity to almost, you know, lease before you buy.

In your previous career at big brands and now as the founder of T28, how did you successfully lead a team through times like these? What's the roadmap you'd give to other founders?

This actually is advice that I, frankly, heard from a parenting influencer @drbeckyatgoodinside, and listen, I love her. She has this analogy that she talks about and she, and I've said this to my team She basically talks about how if you can have three different versions of a pilot, which one do you want? Do you want the pilot that experiences turbulence and gets on and says there's no turbulence; what you're feeling is not turbulence. You wouldn't like that, right? Because you'd be like, wait, WTF? I feel turbulence. Are you calling me crazy?

The second one is if you're like, “Oh, we're going through turbulance, and I don't know what's happening.” That's terrible too. But the third option is the one that everybody, someone who’s like, “Guys, we're headed through a little bit of turbulence. This isn’t anything that I haven't seen before, and it's gonna be hard for a minute, but we're gonna get through it, and we're gonna be okay.”

So I guess the point to me is, that the worst thing to do is to fake it and to be like, “Oh, this isn't crazy. This isn't terrible and weird and we're not all feeling this.” I mean I think that's tone deaf to be honest with you, and it doesn't feel relatable.

In the past I've been at jobs where you would see these like suits come in and they would go into the little room and you're like, what's happening? And you're like, are we gonna get sold? Are we gonna get it acquired? Like what's happening? I'm really honest with my team, and like I date a lot of investors and I'm like, I don't know if we're gonna raise money or not. If we need to, we will. Like, I don't really think I want to right now, but in general, whether it's the economic downturn or not, I think it's just being honest with people, frankly.

Have you ever had to make difficult decisions such as layoffs during a recession? How did you approach these decisions?

I mean, yes, and the people ones are the ones that keep me up the most at night. All you can do is give yourself the best information, but then trust your gut ultimately to make the right choice.

What do you believe are the most important qualities for a leader to possess during an economic downturn?

During uncertain times, it's so important to maintain transparency, project a sense of calm, and practice empathy.

How do you communicate effectively with stakeholders and maintain their trust during times of uncertainty?

It always comes back to transparency. Trust is built over time, but it erodes in a flash. If you are honest and balanced about sharing both the good and the bad, you build trust with your stakeholders. It's equally important to build confidence, so people feel good about going on the journey with you.

During an economic downturn, so much of the focus tends to be on the core business and keeping it stable. How do you continue to innovate to ensure your brand is growing? How would you suggest others do the same?

Focusing on what we are good at and why people love our products in the first place is always what keeps us growing.