Ask an Expert: How to Adjust Your Media Strategy and Connect With Customers in a Crisis

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Ali Grant

Ali Grant is always ahead of the curve. Case in point: She was among the first people to recognize the power of influencer marketing back in 2011 when she launched her sought-after PR agency Be Social. Today, her client list includes the likes of H&M, SoulCycle, and Tone It Up, so naturally, she’s at the top of our list of experts when it comes to the topic of adjusting a media strategy and connecting with customers during a crisis.

In this installment of our ongoing Instagram Live series, Ask an Expert, the public relations specialist offers her expert guidance on how to navigate marketing and PR in the midst of the COVID-19 new normal. Keep scrolling to read the top three takeaways from the conversation and to find out how to tune into our next Ask an Expert live chat. (Psst… follow Create & Cultivate on Instagram and head to our COVID-19 content hub for more resources on navigating the coronavirus crisis).

1. Lead with compassion.

“If you remain authentic, compassionate, and transparent, you’re one step closer to building trust and loyalty. By building trust, you’re building your consumer relations and brand affinity. Be a resource for your customers during this challenging time, and hopefully, organic sales will come naturally, but that shouldn’t be the prime motivation right now. Consumers will appreciate any value you’re adding to their lives and will support your brand naturally.”

2. Don’t be opportunistic and look for ways to capitalize on this crisis.

“Remember, this is a health crisis. Lead with compassion in every decision. Now is the time to prioritize and pivot. Remember that it’s okay to put a pause on non-essential messaging—evaluate what’s important to push across, and what’s not. Avoid messaging that feel irrelevant or inappropriate right now, and pause or cancel campaigns that don’t make sense. Now is the time to lead with compassion and be inclusive.

3. Find ways to give back to the community and be helpful.

“First and foremost, this a health crisis, the biggest consideration should be humanitarian support. We’re recommending our clients find ways to add value to their customers, whether that means sharing expertise or offering a virtual service, while remaining authentic to their brands. Keep your brand mission together but pivot messaging to remain relevant and considerate of the time. Be a resource for accurate news and information.”

About the Expert: Ali Grant launched Be Social in 2011 as one of the first agencies executing integrated influencer outreach and collaboration. Be Social has been named one of Inc.’s fastest growing businesses spearheading influencer campaigns. Accolades, speaking engagements, and notable press coverage include Inc., PRWeek The Innovation 50, Forbes, Huffington Post, Fashion Monitor, The PR Closet, PR Couture, Bulldog Reporter, Daily Front Row, BW Confidential, The Holmes Report, America’s Beauty Show, and O’Dwyer PR.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: 3 Ways to Connect, Collaborate, and Grow Your Biz While Social Distancing

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

There’s no question that we’re living in uncertain, anxiety-ridden times, especially if you’re an entrepreneur whose business has come to a screeching halt since the country was told to stay home starting in mid-March. We’re being faced with unprecedented pressure to pivot, innovate, and get wildly creative to keep our businesses afloat, yet we’re housebound and unable to be out in the world doing business as usual.

So what’s an entrepreneur to do? Collaborate like your business depends on it (because it just might.) 

Collaboration has always been an incredible way to achieve your business goals, whether that includes growing your email list and social following, gaining credibility as a thought leader in your space, or collaborating with another brand on a product or service offering. It’s been entirely through collaboration and partnerships that I’ve grown my own business, and I’ve taught dozens of other entrepreneurs how to do the same. But now, more than ever, adopting a collaboration strategy is crucial to staying in front of your potential audience and continuing to bring in revenue. 

Here are three ways you can leverage collaboration to help your business survive this indefinite period of social distancing.

1. Do More With Less

Even if you haven’t seen your revenue slow or stop, there’s definitely a lingering feeling of uneasiness floating around about if and when that will happen. With a recession looming, now is the perfect time to take a “do more with less” approach to your marketing. By combining your resources, energy, and time with a like-minded individual or brand, you’ll be able to do exactly that. 

Most of the collaborations I help my clients create are barter-based, meaning no money is exchanged between partners. That’s good news for entrepreneurs who weren’t working with a lot of marketing dollars to begin with, but it’s even better news for entrepreneurs who have had to reallocate their budget to other areas of the business in the last few weeks.

When you collaborate with another individual or brand, you’re able to tap into their reach, resources, content, and community, and vice-versa. If you and your partner decide to run a co-produced webinar and promote it to each of your audiences, your combined reach becomes much greater than each of yours alone. On the flip side, when you both contribute to a collaboration, the effort required to run it is the same or less than it would be if you were to do it alone. Greater reach + less effort = collaboration at its finest.  

2. Amplify Each Other’s Voices

If I had a dollar for every free downloadable or webinar that’s been promoted to me in the last week alone, I wouldn’t be worried about a recession. Our normal platforms for promotion have gotten exhaustingly loud, which makes cutting through that noise increasingly difficult. When you collaborate, you and your partner are able to amplify one another’s voices and share the same message to multiple audiences, which is a heck of a lot more powerful than two individual voices screaming with multiple offers to the same target market.

Going back to the co-produced webinar example, when you choose to combine yours and your partner’s knowledge and expertise into one webinar as opposed to you each creating and running your own, you increase the likelihood that people will actually sign up. Instead of each of you promoting your own individual webinars, you can both promote one. One message, one call to action, one amplified voice speaking over the many other voices yelling into the feed. 

3. Innovate and Collaborate

One potential bright spot in an otherwise dark time is that by the end of this (whenever that may be) I have no doubt that some amazing new products, services, and companies will emerge. When your back is against the wall, sometimes the only escape is through innovation and some serious creative thinking. Often the best solutions to life’s challenges come from people joining forces and working together in a collaborative effort. Or, as I like to say, “My This + Your That = Our Magic.”

The best way to initiate the innovation through the collaboration process is to think about all of the people in your community who offer a product or service that’s complementary to yours and choose one or two who you’d feel comfortable brainstorming ideas with. Reach out and see if they’re open to putting your heads together to find ways to make one another’s offerings that much better. 

By bringing in a different set of eyeballs, you’re able to see your business from a fresh perspective. When you look at your business as a whole, are there areas where you feel like you might be able to expand your thinking and try a new approach? If you’ve been offering the same services for a while, perhaps now is the perfect time to shake everything out on the table and pick up only the pieces that feel relevant going forward. In addition to each of you expanding your individual businesses, you might find ways to combine your offerings together to co-create something new that will serve both of your audiences. 

Even though “social distancing” looks to be our new reality for the foreseeable future, that doesn’t mean we can’t connect and collaborate with our community. Now, more than ever, we must band together with those around us to help keep each other going. It will be through collaboration that we’re able to rise to the challenge and find new ways to do business and - hopefully - survive this tumultuous time. 

It’s together that we’ll get through this and emerge stronger and more capable than before. 

About the Expert: Baily Hancock is a collaboration consultant, speaker, and the host of the “Stop, Collaborate & Listen” Podcast who’s on a mission to save humanity with collaboration. Join the Collaboration Coalition Facebook Group to find potential partners and receive Baily’s collaboration templates, tools, and tips.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

How the Right Website Copy Is Like Having a Sales Team

Photo: Vlada Karpovich for Pexels

So you've got a new business. You've developed a crazy-good "why hasn't anyone invented this yet" product. Or maybe you're delivering an "oh-my-goodness-what-did-I-do-without-you" service for clients. Either way, you're clear on what you're selling, you're clear on who needs your business, and you're clear on how you want to come across to your customers.

Now comes the part where you've got to make your business profitable. So you buy your domain and set up your email accounts. You get a business bank account. But then you're faced with a series of dilemmas:

• Do you hire a graphic designer to make your site look like a million bucks?

• Do you need new brand photos every month to keep up with the changing seasons?

• Which of the software solutions your trialing deserves a subscription fee?

• What add-ons will actually help your bottom line, and which ones will just drain your profits?
  

In the rush to create a brand that looks beautiful, with just the right fonts and colors, copywriting often gets overlooked.

Once your site is ready to go live, only then are those placeholder blocks of text addressed. But here's the thing: just writing about your company isn't enough, just coming up with a cute tagline won't get you any additional customers, and just describing your products and hoping photos convert buyers... while you might get some buyers, a lot more would-be customers will leave without a compelling written message.

The superpower of copy is that it isn't just text.

In fact, it isn't even just marketing. Well-crafted copy is an online salesperson who works around the clock for you. Even better, copy can have 1:1 interactions with hundreds of prospects at once. All while you sleep. Or work on R&D. Or actually get to the gym for once this month.

It works its magic by entering the conversation already happening in the mind of your customers

What are people worried about? What's a pain your product could solve? Great copywriting goes way beyond analyzing search terms. Because behind every feature of your product or service, there's a deeper benefit: something unique about your offering that will make your customers' lives better the moment they open your box.  To find those key benefits — the things your customers are truly looking for — you've got to do some digging.

Start with customer surveys. Ask your customers why they purchased from you at this time - what they needed, and how you've solved their problems or brought more happiness into their world. Then write copy that addresses those very problems and frustrations head-on. Get specific with them. Finally: take those messages and put 'em on your site!

With copy, one round of investment means you're getting a 24/7 global salesforce

How's that for scale? Oh, and the other thing: Once you've established a strong message about outcomes and benefits that resonates with your market, you can stick with it for a long time. Meaning, you get long-lasting ROI, and that’s something any business owner can celebrate.

About the Author: Anna Bradshaw is a conversion copywriter for happy brands. She helps businesses find their core messages and writes data-backed copy that's packed with flavor. She writes from Southern California where she lives with her husband.

This story was originally published on June 1, 2019, and has since been updated

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We Talked to 4 Music Industry Insiders About How Coronavirus Is Impacting Their Business

Photo: Retha Ferguson for Pexels

No industry is immune to the sudden rise of the stay-at-home economy—and the music industry is no exception. With people around the world practicing social distancing, self-quarantining, and sheltering in place, concert venues have been shuttered, music festivals have been postponed, and album tours have been canceled in a concerted effort to flatten the coronavirus curve.

To find out how the unprecedented COVID-19 pandemic is impacting the music industry, we chatted with artists, record-label founders, and even the music partnerships manager at Instagram. Ahead, they fill us in on how they’re adjusting to the new normal, how they’re pivoting to adapt during this period, and what fans can do to help support the industry, even if they don’t have a dollar to spare.

Lizzy Plapinger, aka LPX, Co-Founder of Neon Gold Records

“A

rtists will continue to create and be mirrors and loudspeakers to the world around us, they/we can be light in the darkest of times, or a friend and voice in the void.”

—Lizzy Plapinger, aka LPX, Co-Founder of Neon Gold Records

How are you handling the news as the co-founder of a record label and as an independent artist? Are you able to work from home?

While I’m generally a pretty productive person and regular self-starter, it’s been challenging to go about “business as usual” because nothing about the world is “as usual” right now. I’m grateful that, while not ideal, it is actually possible for me to work from home and that I’m still able to freely pivot between my roles at Neon Gold and as LPX throughout the day, but it is a huge adjustment emotionally and mentally. 

Right now I’m focused on regularly checking in with my artists to see how they’re doing and how/if I can help provide them with resources to create, listening to their music and providing feedback. Writing new music as LPX and going through old demos while trying to finish up new releases I have slated for the coming months. Exploring more sync opportunities. Reaching out to people for collaborations, remixes, production edits, features etc. Deep diving on new music for both pleasure and business. Looking at music grants to apply for and share with my community for anyone in need, including myself. Getting creative with DIY video projects. Putting deals together for new artists to make sure we’re continuing to sow seeds of opportunity for the future. Encouraging myself and more women to try their hand at producing and engaging on the more technical side of things. And potentially most importantly, talking to friends, artists, family (and myself) off the ledge in those understandable moments of *wtf is going on.* 

Allowing myself, my colleagues and my artists the space to cut themselves some slack and give them the support they need for their mental well being has and is an important piece of this. In the end, we’re only human and these are unprecedented times. Finding the balance between carrying on and finding a new normal for what a constructive day looks like while also taking care of oneself is going to take a minute to figure out.

How has social distancing and the cancelation of festivals, concerts, tours, and live events impacted your business operations and financials? Can you share some ways that you've pivoted to adapt during this period?

With the live side completely shut down, it feels like losing a limb. Shows, tours, and festivals are a CRUCIAL part of this industry. To take that out of the equation is a detriment to everyone involved (the artists, the fans, the agents, the promoters, and the labels). Financially, it’s a hit for everyone. And an enormous loss to the artists and their fans. 

As LPX, I had two tours on the horizon supporting Maggie Rogers and Carly Rae Jepsen and a headline tour of my own (and two more for the fall to be confirmed), which are now all up in the air. I rely on those opportunities to make money, sell merch, engage new fans and connect with an audience. It’s also the most sacred and important aspect of being an artist to me, so on a personal level, it is emotionally, artistically and financially gutting. 

The emphasis is now on engaging fans on the social side and continuing to release music and take advantage of the people (artists, producers, mixers, writers, etc.) who might have otherwise been too busy or unavailable. Some of our artists are doing live streams and we’re trying to get creative in ways that are genuine to both the artists and the fans. Whether that’s an acoustic set, inviting people into the studio with them, releasing live videos of old performances, showcasing other sides or talents they have on social media. It’s cool to be let into people's creative process or to see a song in the raw etc. But for me it doesn’t come close to replacing the live side—nothing could. 

But artists will continue to create and be mirrors and loudspeakers to the world around us, they/we can be light in the darkest of times, or a friend and voice in the void. I have always felt purpose in music, from both sides, and now more than ever. Nothing will take that away, not even the indefinite halting of shows. 

What advice can you share for fans who want to help support the music industry right now?

There are SO many concrete ways to help support the artists you love, financially and otherwise, and it is NEEDED right now more than ever. Below are a number of ways you can really help the music industry and artists you love:

STREAM their music. A song has to played for at least 30 seconds for it to register as a “play,” and every stream helps show the DSPS (Spotify/Apple/Amazon/Pandora, etc.) that there is a fan while also helping to pay the artist, labels, and publishers. It will also help get them placed on more playlists which will help get the artist more exposure.

ADD songs to your playlists (public and private). This registers behind the scenes in a way that is super helpful for the artist. 

SHARE and PROMOTE the songs and artists you love on socials and TAG them. Introducing new fans to their music is crucial and you are their best and most important asset in doing that. 

BUY MERCH if you can afford to. This helps put money back in the pocket of the artist directly (where they usually sell on tour) and in a lot of cases right now artists are using that money to help give back to their band and former road crews who are currently out of work.

BUY MUSIC online, vinyl, cd, tape if you can afford to.

COMMENT/LIKE/FOLLOW/SUBSCRIBE on all socials across the board: Instagram, Twitter, Facebook, TikTok, YouTube, etc. 

Noelle Scaggs of Fitz and the Tantrums

“

Our entire industry is taking a hit, so we are all in it together in figuring out ways to support our crew members, the venues, and back-end business representatives.”

—Noelle Scaggs of Fitz and the Tantrums

How are you handling the news as an artist? Are you able to work from home? How have you pivoted to that schedule?  

As far as the social distancing aspect of all of this, oddly enough, it’s not so far off from my lifestyle anyway. I pretty much stay in the house and work from home, especially when I’m not on the road. I think the main factors for me have been the uncertainty of how long this will realistically be, how it’s going to affect our ability to pay our staff that we keep on retainer when we will actually be able to tour, and when we can have sessions in the same space as other human beings without worrying.

I think with the shift of musicians having their own home studio spaces and making music without having to go to pay hourly locations has made it easier to continue to be creative, COVID-19 can’t really stop that ship from sailing. So where I may pivot from collaboration in the same space as others, I’m able to do a lot of work virtually, it’s just a learning curve because I am forced to engineer my own sessions, which can be frustrating but liberating. 

How has social distancing and the cancelation of festivals, concerts, tours, and live events impacted your business operations and financials? 

We were very lucky in that we got through the majority of our summer tour. A lot of my friends were not so lucky and are having to revise their plans. At this point, all any of us can do is wait it out. Personally, I’ve been trying not to wrap my head around things I cannot control and allowing our teams to strategize and figure out how to best plan the rest of the year. 

However, I am working to help support initiatives that help others. Our entire industry is taking a hit, so we are all in it together in figuring out ways to support our crew members, the venues, and back-end business representatives. I know that the entertainment agencies are working to get some sort of stimulus in order.  A lot of bands and artists are rescheduling tours for later in the season. It’s really a wait-and-see at this stage. IG Live has become a popular tool for many of us, including DJs who can’t work due to venue and event cancelations. 

What advice can you share for fans who want to help support the music industry right now?

I think, monetarily speaking, people can donate to organizations like Sweet Relief Musicians Fund, Music For Relief (which currently has a COVID-19 response fund running to support industry professionals who are most vulnerable to the economic crisis, as well as funding public health efforts), and Plus1, which also has a COVID-19 Relief fund running. Other simple ways are buying band merchandise, especially merch from smaller baby bands and independents, and yes, buying music still matters.

I think people can support in non-monetary ways by supporting artists’ posts, watching their live feeds on IG and FB, commenting just letting us know that you appreciate us, and spreading the word about causes we are trying to support. I would also say by being compassionate towards artists who have to cancel shows. Keep things positive. It is really hard to let our fans down, even harder when we have to read negative comments on our pages. Above all STAY HOME, so we can get through this sooner!  

Lola Plaku, CEO of Lola Media Group & Founder of Girl Connected

“

Don’t just listen to a song or an album or watch a YouTube clip; share that with someone, even if it’s just two or three people in your immediate circle. Hopefully, your one view can turn into 10, that 10 can turn into 100, that 100 into 1000, and so on.”

—Lola Plaku, CEO of Lola Media Group & Founder of Girl Connected

How are you handling the news as the founder and owner of a leading artist management and branding company? Are you able to work from home?

Over the past year, I have spent most of my time working in the office growing my business and my team. Many of the marketing ideas we execute are online, so working during this time hasn’t been much different.

The methods have shifted slightly, so we’re constantly figuring out how to best deliver messages to consumers without over saturating them. Some ideas we were hoping to implement have been halted due to social distancing and businesses closing down temporarily, so that’s been a little bit tough for the artists and projects that require creative asset delivery. 

How has social distancing and the cancelation of live events impacted your business operations and financials? Can you share some ways that you've pivoted to adapt during this period?

Social distancing has mainly affected the creation of certain content like photo and video shoots, in-studio interviews, and any other creative that requires several individuals to work together. I haven’t had to deal with booking cancellations for talent yet, but I’m sure as the weeks pass we’ll have to plan and adjust accordingly. The company’s Girl Connected initiative for women in the entertainment community produces quarterly events for over 400 attendees, so we have put those events on hold for now and will offer online tools and resources to our group of mentees and community members. 

What advice can you share for fans who want to help support the music industry right now?

I think people are finding ways to create and support from home, and conversation and consumption are two of the biggest driving factors of an artist's success. Conversation is you telling your friends, your family and your immediate and social network about something or someone you like. Hopefully, 10% of those people engage with what you are saying and tell their social circle about that artist, song, album, movie, show, etc. as well. And the circle continues.

If you and the people you are communicating with also decide to stream/watch/talk about said artist, then you have created a domino effect that can turn into financial income for the artist on the backend. While you’re at home, share what you’re doing with others. What are you listening to? What are you watching? Where are you getting information from? Don’t just listen to a song or an album or watch a YouTube clip; share that with someone, even if it’s just two or three people in your immediate circle. Hopefully, your one view can turn into 10, that 10 can turn into 100, that 100 into 1000, and so on. Artists, writers, producers, and managers can make money off streams, publishing, and sales from projects and content that have already been delivered to platforms! 

Fadia Kader, Music Partnership Manager at Instagram

“

I suggest not only supporting your favorite artists by streaming their music or purchasing merch, but also by being kind to one another and sharing uplifting messages with other fans and the artist directly.”

—Fadia Kader, Music Partnership Manager at Instagram

How are you handling the news as the music partnership manager at Instagram?

Going with the flow. It’s important for me to stay on top of the news and find a way to engage with music partners to keep them motivated during these times, which in turn, keeps me motivated and creative. 

Are you able to work from home? How have you pivoted to that schedule?
I am very lucky to have the kind of role that allows me the flexibility to do my job remotely, so the working-from-home adjustment hasn’t been too bad for me, but I do miss interacting with my colleagues in the office. Sticking to my daily schedule gives me a sense of normalcy.

What trends have you been seeing across Instagram and how have artists been using the platform to their advantage? 

With artists not being able to connect to their audiences and fans in person at shows, it’s been really inspiring to see them connect in real-time on IG Live. More than ever, artists are getting more and more comfortable with the feature and realizing the value of connecting directly with an audience in real-time.

What advice can you share for fans who want to help support the music industry right now?

I suggest not only supporting your favorite artists by streaming their music or purchasing merch, but also by being kind to one another and sharing uplifting messages with other fans and the artist directly. Encouraging artists to stay their creative ground and practice self-care in these times. We are all in the same boat and all we need right now is to be there for one another. Even if it's virtual.

Up next: 7 Things a Financial Expert Says to Do to Prepare for COVID-19

How to Build an Amazing Brand When You Have Zero Budget

Photo: Kaboompics.com for Pexels

When you're first launching a business, it can be difficult to know where to spend money, where you can save money, and how to get a little scrappy. Do you invest in that pricier domain name? Do you hire a designer to create your logo? Is it really necessary to consult an SEO pro to hone your content strategy?

Thankfully, the folks at GoDaddy know all about building a brand (and websites). So we picked their brain for insider tips and tricks that will pay off in the longterm, including some freebies you should 100% take advantage of. Keep scrolling for 10 zero-dollar ways to get your brand off the ground RN.

Treat your domain name like an investment. 

The longer you have it, the more value it holds. Links pointing to your site are a major factor in ranking on search engines. As you accumulate more links over time, your credibility improves, and so does your search ranking. The age of your domain is also a ranking factor.

Changing your domain name has serious implications; it’s like changing your business name. If you change your domain, you’ll need to rebuild the credibility with search engines (which takes time), and reach out to all of the sites that linked to you to get the links updated (which they may not do).

Register a domain name early on in your business and stick to using the same domain name as your business evolves.

Use the same username/handle everywhere. 

These days, your username is a core part of your online brand. Your business should be using the same username for Facebook, Instagram, Twitter, YouTube, TikTok, Snapchat, Pinterest, Etsy, and so on. This demonstrates a strong, professional brand that’s integrated across all channels. As with your domain name, choose your business username early on and treat it like an investment—you’ll earn links and mentions over time, all of which contribute to your business getting discovered.
 

Deciding on a name for a new business? Google it. 

See what comes up. If there are existing businesses using the name you want, or even individuals who have a similar username for their social media accounts, try a different name. One of the perks of starting from scratch is that you can see what’s available and lock in your usernames across multiple platforms before your new business has even launched. Tip: Namechk lets you quickly figure out if a name is available across different domains and social media platforms. 

Use consistent branding everywhere. 

Aim for as much brand uniformity as possible everywhere that your business is present online. Use the same profile pictures, colors, fonts, image styles, etc. If you’re doing offline marketing, like flyers or business cards, your online branding should be consistent with that. An easy starting point is to lock in your brand color guide. Find a set of colors that reflect your business. Coolors is a free tool for generating color schemes.

Invest in design. 

Visuals matter more than ever. If you’re not artistically inclined, hiring a designer can do wonders to give your online presence a professional boost.

If you’re just starting out and have minimal budget, sites like Fiverr or 99Designs can connect you with designers in your price range. If you can afford local market rates, look for designers in your area, especially if you have an arts or design school nearby!

Start off with something small, like images for your website or social media, to get a feel for the relationship. Once you’ve found a designer that you’re comfortable working with, start exploring bigger projects, like branding or site (re)design. (Have zero budget to work with? Canva is a great DIY tool for putting simple visuals together.)

Invest in photography. 

The need for strong visuals carries over to photography. Poorly-lit, low-resolution snapshots are good for authenticity on social media, but you still need crisp, professional imagery for other purposes. If you’re putting photos of yourself, your team, your workplace, or your customers on the web, take photos specifically for that purpose. Smartphone cameras have come a long way, so if you prefer to go the DIY route, read some introductory tutorials so you understand the basics of lighting and composition.

Use simple, clean templates and layouts for your website. 

Too much visual clutter distracts and overwhelms. A simple website layout, combined with strong design (fonts, colors, branding) and strong visuals (images, photographs) works wonders. Plenty of margin and whitespace between elements lets the page “breathe” and makes it easier for site visitors to skim over your content. Speaking of content…

Use your website to answer questions before they’re asked. 

When someone hits a website for the first time, they start judging it very quickly, taking everything in at once, trying to determine if the site is relevant to them. When you review the content on your site, put yourself in the shoes of someone who doesn’t know a thing about your business, and think of the questions they might ask.

How do you introduce yourself? How do you prove that you know what you’re talking about? What are the benefits of the things you’re trying to sell – why should the visitor care? Why should they trust you? What are others saying about the products you sell, or the services you provide? What about other FAQs, like return policies, or customer support? Use those questions to guide your site’s content.

Collect email addresses. 

An email mailing list is one of the greatest assets you can develop through your website. And you can segment the list based on your relationship with the person.

Are they someone who follows you on social but hasn’t bought yet? Are they a customer? Are they a loyal customer who’s repeatedly bought from you? Maybe they’re an influencer with an audience of their own?

You can send out highly relevant, targeted messaging that’s unique to each segment. And the more targeted and relevant your messaging is, the more effective it will be. We’ve got a bunch of tips on email marketing in the GoDaddy blog. 

Measure everything. 

Sign up for Google Analytics. Google Analytics will give you visibility into where visitors are coming from, and what visitors are doing once they’re on your site. This guide walks you through the process, including setting up goal funnels. Review your Analytics reports at least once a month, alongside your email mail list reports and other reports, to inform your planning.

We’ve incorporated all of these top tips into the new GoDaddy GoCentral website builder.  It includes clean layouts you can customize for your business; a library of beautiful photographs to pull images from; support for a wide range of content types; integration with GoDaddy Email Marketing to build your email list; and support for Google Analytics to monitor website usage.

About the Author: Andy McIlwain is a member of the GoDaddy blog team looking after content & resources for web designers and developers. You can connect with Andy on Twitter, Facebook, LinkedIn, Instagram, and his personal blog.

This story was originally published on April 30, 2017, and has since been updated.

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5 Steps to Handling Professional Failures Like a Pro

Photo: Smith House Photography

It's our LEAST favorite “f” word: failure.

And yet, it happens to the best, most seasoned, and buttoned-up of us. When a deal goes wrong, we don't get the money we expected, when someone says “no,” or worse, when we get laid off or fired—it's all part of climbing the professional ladder. 

Such failures are rough. We doubt ourselves, our abilities, and what we are doing with our lives. So how do we take these bumps in the road in stride? Here are five ways to make sure that we can move forward in the face of career failure.

And remember, you have to fail to be great. 

1. Take a minute, or two. (A week if need be. As long as you get back up.) 

When something goes wrong in our personal lives we tend to give ourselves more wiggle room, fewer guilt trips. We aren't as hard on ourselves when we fight with a friend or end a relationship, but with work, when the only person we have to blame is ourselves, we tend to take it a little harder. So give it a minute (or a day, or a week). A time frame where you're allowed to feel "bad" about the loss, whatever it might be, and then move on to step number two. 

2. Look at the failure with a fresh set of eyes. 

Sometimes this means asking for someone else to assess what went wrong. Sometimes the time we take away from the issue at hand allows us to address the situation in a manner that's productive. Even though we're talking about failure, rejection doesn't actually mean that you've failed. It means that you need to find a new in-road. Or a new job.

There are very few successful business people where "failure" is not a part of their story. J.K. Rowling was penniless when writing Harry Potter. At thirty years old Steve Jobs was removed from the company he started—Apple. Oprah was fired after she was deemed not "suitable for television." They flopped and then they got back up. 

There's opportunity in defeat, but you need to be able to look at it with clarity. 

3. Talk to those who have failed before. 

OK, maybe you can't call up Oprah, but you most certainly know people who have lost money, who have been unceremoniously fired, and who have suffered professional embarrassments that probably trump what you're going through.

Here's what they'll tell you: you have survived every single one of your worst days so far and every time you've emerged stronger, more capable, and better prepared for the next ring around the non-rosy situation.

Lean on those who've gone through it, and then lean in (à la Sheryl Sandberg) to your next career move. 

4. Watch this TED Talk about being wrong. 

Kathryn Schulz is a writer and public speaker who claims to be "the world's leading wrongologist." She is also the author of Being Wrong: Adventures in the Margin of Error. Wrongness, according to Schulz, is the stuff of life.

In the talk, in regards to our mistakes, she reminds us: "The good news: Owning up to them and coping with them forces us to come up with new ideas and strategies that just might work… or not."

Which leads us to the final point...

5. Accept responsibility for where you went wrong, and then let it go. 

If you are unable to see what happened or take responsibility, return to step number one. Blaming your boss or your co-workers is not a step in the right direction. Let your failure refocus your directives. You will never move on without acceptance. 

Onward and upward we say!

This post was originally published on January 2, 2016, and has since been updated.

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Ask an Expert: How Influencers Can Keep Their Business Thriving While Social Distancing

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Idalia Salsamendi

If the coronavirus crisis has taught us anything, it’s that no business is immune from COVID-19’s far-reaching economic impact—even one that’s predicated on social media. To find out how influencers can keep their businesses thriving while social distancing, we tapped business strategist and social media consultant Idalia Salsamendi whose client list includes Chriselle Lim, Brittany Xavier, and Jacey Duprie, to name a few.

If you joined us for her Ask an Expert Instagram Live conversation this week, you know that the influencer world is spinning with one critical question in these difficult times: What happens now? Scroll on for the business strategist and social media consultant’s top three tips for how to manage not only your career and business but also your stress, and find out how to tune into our next Ask an Expert segment on Instagram Live.

1. Time to Influence 

In today’s society, the word “influencer” is tossed around so frequently that perhaps we’ve lost focus on what the word actually entails. Our minds are instantly transported to those men and women posing in their latest outfit by a hot pink wall, and/or promoting their favorite skincare brand saying how “obsessed” they are with it. That’s all fine and dandy. I mean hello, I’m the one booking those deals. 

However, since the dawn of the arrival of social media (yup, I’ve been managing influencers, talent, and models for over a decade now), I’ve always instilled in my clients one main thing: serve a bigger purpose. Now more than ever we are truly seeing the rise of the innate meaning of “influencer.” We are seeing men and women around the world donating their resources, voice, and money to the pandemic at hand and guess what, it’s making a difference. I’m noticing a beautiful shift in the paradigm to use this “influence” to do more than to sell an object, but rather to serve a cause. Here’s a beautiful thing though, you could actually do both. Hence point #2...

2. Pitch Smart 

A common question I get asked is, “Idalia, should I even be pitching to brands right now?” My answer as of today, March 26, 2020, is: YES. Please pitch. Please support your small business (remember you are one!). Here’s the clincher though: You have to pitch smart and not be tone-deaf to the global pandemic. Like I mentioned in the first point, you have to use your influence for good, and so do brands. Now is the time to think about how you could make a difference and ask your favorite brands to join you on that journey. 

If you’re self-quarantined, think about brands that speak to that situation... is it your favorite snacks, wine, sweatshirt, book, etc.? Then reach out and tell them you’d like to unite forces and raise awareness around a charity, organization, hospital, etc. Donate a part of your rate to a charity. You can even ask them to chip in, too! You both could raise funds to support your local food drive or raise awareness to a cause... possibilities are also endless here. Encourage the brand, and show them your passion and education about the subject. 

One extremely crucial point to take into consideration when doing this: it has to be genuine. Please do not link yourself to a brand or charitable cause if you feel nothing for it and are doing it to look good. It will bleed into your work, and people can sniff a fraud from a mile away. So really sit yourself down and consider what you care about.

Pssst... If you need a helpful nudge, here are a couple which I’m personally donating and raising awareness for:

• World Health Organization Coronavirus Response Fund

• No Kid Hungry

And if you’re scratching your head wondering how you can properly even pitch, definitely check out the Powerful Pitch Kit for Influencers, and enjoy 50% off with promo code: CULTIVATELOVE.

3. Say Buh-Bye to Your Comfort Zone 

The chances of you reading this while self-isolating are pretty high, so I’m going to be your cheerleader right now and encourage you to step out of your comfort zone. I get it, we are all locked up and it’s human that at moments we feel disillusioned, hopeless, stuck, confused, angry, sad... the list really could go on and on. Here’s the thing though, you have to push through. Keywords: HAVE TO.

Influencers that have been able to take the quarantine and show different sides of themselves are the ones that are not only the happiest (mental health check) but are also the ones that are getting reached out to by brands (pay-check). Simply taking a pretty photo is no longer the status quo, but rather something that may turn off your followers if you do it too frequently. So I’ll ask you what I ask everyone I work with: what sets you apart as a human being (forget business)? Do you play the piano? Do you paint? Do you do funny impersonations? Do you dance? Do you love to work out? The answers are endless, and what’s imperative to understand here is that there is no right or wrong answer. The end-game is the same: show it to your followers. 

Since the rise of TikTok, I’ve seen influencers that are much more polished and serious on Instagram, let loose and have some fun on the ‘Tok. I’ve seen them without makeup in their sweatpants trying to a crazy dance move. And people are going nuts over it, even when syndicated on Instagram! Moral of the story: people want to see all your wonderful, quirky, funny, inspiring dimensions and now is the time to show them.

I genuinely hope these three tips inspired and empowered you in one way, shape, and form. From the bottom of my heart, thank you for stopping by and reading this. If you’re curious about more of what I’m up to, feel free to check out my website and my podcast.

About the Expert: Idalia Salsamendi is an industry-leading business strategist and social media consultant. With over 16 years of experience in PR and top-tier talent management, Idalia opened her company in 2016 with strategy for both brands and influencers at its core. Known for being selective towards the types of projects and clients she engages, the mantra for her company is to inspire, inform, and empower. Her roster includes Chriselle Lim, Brittany Xavier, and Jacey Duprie, to name a few.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: How to Jump on Digital Even If Your Business Isn't Online

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Vanessa Lee

Needless to say, the COVID-19 crisis is having a major impact on brick-and-mortar businesses. With everyone responsibly staying home and practicing social distancing in order to do their part and help flatten the coronavirus curve, businesses that typically rely on in-person sales (think: fitness studios, salons, restaurants, etc.) are needing to pivot in order to stay profitable during these uncertain times.

If there’s one thing we’ve learned from our Ask an Expert series, it’s that jumping on digital is essential for brick-and-mortar businesses to come out of the coronavirus pandemic stronger than ever. Which is why we tapped Vanessa Lee, the owner of the beauty concept bar, The Things We Do, for the latest installment of the series. (Spoiler alert: Lee’s creative use of social media to grow her business in these unpredictable times is a masterclass on how to successfully pivot to digital.)

Read on for her top three tips for pivoting to digital even if you’re business isn’t online. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

Tip #1: Ask your customers what they what.

“Make sure you’re giving your audience and customers only what they want. Reach out to your followers on social media and ask them what they need from you. They will tell you what they'll appreciate and what they need from you as a company. We’re living in a special time where we have social media and have the ability to have that dialogue.”

Tip #2: Focus on educational content.

“People are on social media more than ever. Right now, what people are sharing is a lot of educational videos. They’re so powerful because not only are you informing your audience about what you do but there’s an attachment to an experience afterward.“

Tip #3: Think beyond social media.

“It’s important to capture email lists through social media. Making your own email list is super important because right now we’re seeing that so much can change so quickly—you need something solid outside the social media realm.”

About the Expert: Vanessa Lee is a world-renowned medical aesthetic provider sought after for her dedication to the look of natural beauty and known for her contribution to training and educating in the cosmetic/medical field. She is a best-kept celebrity secret, skincare expert, and the owner of a beauty concept bar, The Things We Do.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: 5 Tips for How to Use Social Media to Grow and Scale Your Business During COVID-19

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Kayla Ybanez

Despite the high volume of people online, it can be easy to think that nobody will be interested in you or your online business, but business strategist Kayla Ybanez says that couldn't be farther from the truth. Yes, the way people are using social media right now is different, but that doesn’t mean they aren’t consuming your content at all. It just means they are consuming it differently and at different rates.

So, how can you grab their attention and continue to grow your business? To find out, we tapped Ybanez for an informative segment of our Ask an Expert Instagram Live series. Read on for five practical tips from Ybanez on how to use social media to grow and scale your business during COVID-19. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

1. Remember, Your Current Clients Are Number One

In times of uncertainty, it can be easy to get distracted by wanting to only focus on how to generate new income streams or launches. I want to challenge you that one of the most important things with growing your online business right now is over-delivering to your current clients.

But first things first, your current clients are going to need you more than ever. Checking in with them more often will ensure client satisfaction and will continue to help them get the best results from your product or service.

The second piece is that testimonials and social proof are SO important for your online business. When you give your clients more than what they expected, they will over-deliver on their social proof for you.

How can you over-deliver?

• Offer extra calls to your clients.

• Go LIVE more often in your paid communities for face-to-camera time.

• Offer discounts on evergreen courses/programs.

• Be a listening ear when they need it.

2. Grab Your Audience’s Attention

Now more than ever, people will be consuming different types of social media as a form of distraction from what is going on in the world. Yes, it will be a lot like the early 2000s when the internet will become an escape from reality. Remember those days?

Your audience is growing sick of the news and they are ready to consume content that is going to be valuable to them. First, you need to be able to grab their attention.

Using powerful hooks on social media posts is going to be key to stopping people from scrolling past your content. What is a hook? It is the very first line of a post; the one that tells the reader exactly why they need to stop and consume the whole thing!

Hook suggestions:

• My 3 tips to do _____. (Tell them what they’re about to learn.)

• If you’re anything like me, then you know _____. (If they can relate, they’ll read on.)

• You won’t BELIEVE what just happened. (Click-bait to spark curiosity.)

If you just jump into the story without telling us why we should care and why it’s important that we know, we will keep on scrolling.

3. Stay Top-of-Mind

Even when social media tends slightly change, your audience isn’t dropping their love of scrolling Instagram and Facebook completely! I recommend staying in a CREATION mode as much as possible for a second priority behind OVERDELIVERING on serving your current clients. The more your audience notices you showing up on social media even if they aren’t consuming your content, they are more likely to think of YOU when a need for your product or service arises. The best part? Your content doesn’t (and honestly shouldn’t) have to only relate to your business.

Examples:

• Sharing a tutorial for your signature braid hairstyle.

• Your hacks for organizing your closet.

• Your secret to the perfect hard-boiled egg.

How frequently should you be showing up on social media? To some degree, you want to be showing up face to camera daily.

4. Demonstrate Your Essential Value

The next thing you want to pay attention to is making sure that you are positioning your brand and products to align with your ideal client’s perception of essential value.

At times when you worry that your audience is changing their buying behaviors, the best way to adapt to this is to show them that you are meeting their essential needs. For a lot of us, those needs include Solving known problems, community/support, providing certainty.

Whether you’ve had to think about these in your business before or not, how can you shift your content to reflect that you are making it your mission to meet these needs?

Examples:

• Tell us about your community and how it will enrich our lives.

• How are you solving problems that we have RIGHT NOW?

• How are you/your products making us feel sure of our decisions and protected?

5. Get Scrappy With Your Resources

With social media, the ability to grow your business and generate revenue are ENDLESS! I know you may have certain routines and launch plans that you’re set in, but sometimes we need to be adaptable and ready to meet people where they’re at.

Bonuses and “extra stuff” isn’t getting people to get off the fence and make buying decisions as much at this current time. What is? Discounts!

Recommendations for increasing cash flow into your business right now:

• Running a flash sale on an existing evergreen offer.

• If you provide an in-person service such as photography, offer a discount if they buy “sessions” upfront.

• Creating a low ticket baby-offer that provides INSANE value (to build your email list as well).

• Beefing up your affiliate program for offers so you can partner with loyal members of your community for a mutually-beneficial launch.

What with everything that is going on, I wanted to outline the main areas of your business you should focus on to continue to grow your impact on social media. At the end of the day, SHOWING UP is always going to be the most important thing. Leaders will rise and you’re here because you are a leader who’s making a change!

About the Expert: Kayla Ybanez is a business strategist for network marketers and online coaches and service providers who want to build a sustainable and scalable personal brand online. Ybanez built her business from her daughter's hospital room, where her daughter fought for her life, and where she and her family lived with her for 436 days straight, waiting for answers for her medical mystery diagnosis and watching her daughter undergo a bone marrow transplant in January 2019.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Sallie Krawcheck's Top 3 Smart Money Moves to Make During the COVID-19 Crisis

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

The coronavirus crisis has taken a serious toll on the economy, causing the U.S. stock market to have it's worst day since the 1987 stock crash and the OECD to cut global economic growth projections in half. Needless to say, money anxiety is at an all-time high as a result. In fact, according to a recent study, 67 million Americans anticipate they’ll have trouble paying their credit card bills due to coronavirus.

In an effort to help ease our financial fears during these uncertain times, we hosted a special Fireside Chat edition of our Instagram Live series, Ask an Expert, with Sallie Krawcheck, co-founder and CEO of Ellevest, a digital investment platform built by women, for women. Our founder and CEO Jaclyn Johnson virtually sat down with Krawcheck to answer all your most pressing money questions in the wake of the coronavirus, including how to cut unnecessary spending from your budget and how to fund your small business during quarantine closures.

Read on for three key takeaways from the conversation and head to the Create & Cultivate Instagram to tune into our next Live Ask an Expert segment. 

Tip #1: Don’t stop investing.

“The question we get the most at Ellevest, is, Should I be buying? The second is, Should I be selling?,” explains Krawcheck. “The answer is you should be investing steadily for your longterm goals. You should be investing a bit of your paycheck, after you pay off debt, because if you try to time the market you will fail.”

Tip #2: Watch your expenses.

“Watch your expenses,” Krawcheck advises small business owners who are doing everything they can to keep the lights on. “Use your values to determine what expenses are important, protect your company culture, and trim where you can without hurting your core business.”

Tip #3: Contribute to an emergency fund.

Krawcheck's rule of thumb for a healthy financial future includes breaking down each paycheck (a.k.a your take-home pay) following these general guidelines: 

• 50% of every paycheck should go toward paying for things you need (think: rent, utilities, car insurance, etc.)

• 30% should go toward fun (think: those extras that bring you joy, like that outfit your dying to buy or you’re favorite workout class)

• 20% should go toward future you (i.e., your emergency fund, 401k, IRA, etc.)

However, before you start contributing to an emergency fund, “get your credit card debt paid off because it’s leeching out wealth from you,” cautions Krawcheck.

Ellevest is answering any and all money questions that come in from the community on their blog. It's an amazing resource in these uncertain times.

Sign up for Sallie Krawcheck’s weekly newsletter, Money Monday, to stay up to date on all things women and money. 

About the Expert: Sallie Krawcheck is the CEO and co-founder of Ellevest, a digital-first, mission-driven investment platform for women. Ellevest is one of the fastest-growing digital investment platforms and has been named a #24 on CNBC’s top 50 "Disruptor" list and #14 on LinkedIn’s 50 “Most Sought-After Startups” (#2 in New York). Krawcheck is also Chair of the Ellevate Network, a 135K-strong global professional women’s network, and Pax Ellevate Global Women’s Leadership Fund, a fund that invests in the top-rated companies for advancing women. Before launching Ellevest, Krawcheck built a successful career on Wall Street: She was the CEO of Merrill Lynch, Smith Barney, US Trust, the Citi Private Bank, and Sanford C. Bernstein. She was also Chief Financial Officer for Citigroup.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: How to Build Your Matriarchy and Support System During COVID-19

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

In the midst of the COVID-19 pandemic, female founders are giving us hope. They’re forging new support systems and offering up their expertise, knowledge, and, in some cases, even their funds to their communities and to each other. They’re proving to us that we truly are all in this together and that we’re stronger when we lean on one another.

For insight on how to build a matriarchy and support system during these uneasy times, it only seemed fitting for us to tap the Jennifer Justice, a music attorney who found her passion for advocating for women while working with major artists like Jay-Z, Beyoncé, and Rihanna, for the latest installment of our Ask an Expert Instagram Live series.

Read on for a few highlights. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

You’ve worked with some of the hardest working women in the business including Beyoncé. What did you learn from representing such a powerful female?

“Women, especially business owners and creatives, do better when they’re represented by women. We assess risk differently, we understand our challenges and our strengths, it’s important that we support each other. As hard-working women, we have to put in 110% to get what when men have to put in 75% to get.”

Have you ever been blatantly discriminated against at the negotiation table because you (not your client) is a woman?

I still am. I’m a woman. I get mansplained to all the time when I’m negotiating against men. It’s all day long. Unfortunately, misogyny and sexism have not changed. But I don’t’ care. I don’t let it affect me or how I negotiate for my clients. Advocating for yourself is the hardest thing to do, and advocating for women is for the greater good.

How can we be supporting each other in business right now and helping each other rise?

“We can help each other right now by buying each other’s stuff, in a responsible way. We can also be promoting each other on social media, connecting via live video chats or podcasts to help fellow female founders spread the work about who they are and what they do. But most importantly, you can check-in and listen to other people and what they’re needs are. You can be a rock for somebody else.”

About the Expert: Jennifer Justice is an entertainment and live-experience executive known for her expertise in building artists’ careers and business portfolios by marrying art with commerce. In 2019, JJ founded The Justice Dept. – a management, strategy, and legal firm that works with female (and woke male) entrepreneurs, executives, talent, brands and creatives to build and maximize their value focusing in the areas of tech, consumer product, finance, media, entertainment and fashion. JJ has been named a “Game Changer” by Goop, one of the 50 Badass Women Changing the World in 2020 by InStyle, and on Billboard's Women in Power list three times. She has been featured on the TODAY Show and is a regular contributor on NBC News.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: 5 Practical Marketing Tips for Staying Profitable During the COVID-19 Pandemic

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Laurel Mintz

It’s safe to say the COVID-19 pandemic has radically shifted how businesses both large and small need to approach their marketing strategies. With the sudden rise of the stay-at-home economy, it’s imperative that brands pivot swiftly to digital in order to stay profitable because, now more than ever, consumers are turning to social media as a source for content, comfort, and even creativity.

In fact, social media views and engagement have increased by over 30% in the last two weeks, according to Laurel Mintz, CEO and founder of the digital marketing and live events agency Elevate My Brand. We tapped the marketing pro to find out how brands can support their communities and remain profitable in these uncertain times for the latest installment of our Ask an Expert Instagram Live series.

Read on for five practical marketing tips for staying profitable and coming out of the coronavirus crisis stronger than before. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

1. Double Down on Your Digital Spend 

“A lot of businesses are scared, and they should be. Because they’re scared, they’re questioning their marketing and advertising spend. Don’t be one of those companies.

Now is the best time EVER to double down your dollars so that you can capture more market share. It may sound a bit callous, but we saw the same thing happen in 2008/2009, and the smarter companies that survived and thrived turned a challenging time into an opportunity to grow.

It will be good for you long-term and is the right thing to do to keep the economy going.”

2. Get More Social (Online) 

“I don’t know about you, but I’ve canceled most of my social and business plans. This has left me feeling totally disconnected and frankly a bit lonely. That’s why now is a great time to start or increase your social media content. Act as if things are as normal as possible and talk to your community through your social channels.

More than just talking at them, start a dialogue and use these challenging times to truly engage your community in honest conversations about what you’re doing to support them and how you’re working towards business as usual. Make them feel the love even if it’s only online. (P.S. Social media views and engagement have increased by over 30% in the last two weeks, so give the people what they want where they want it.)”

3. Put Your People First

“I know this sounds like a no-brainer, but there are still a lot of companies out there that don’t have emergency protocol around this virus. Worse yet, there are a lot of employees who, if they don’t show up physically to work, don’t get paid. There’s no other way to say this than don’t be a d*&k!

Like us, I’m sure many of your employees have kids and, with the recent school shutdowns, are feeling the pressure more than ever before. We live in amazing times where a ton of work can be done remotely. When you treat your employees with respect and let them put their health and families first, they will be more loyal and committed to the work and will likely maintain productivity and service levels, and that’s good for business and morale alike.”

4. Convert, Don’t Cancel

“Brands that rely on fundraising efforts like non-profits are, rightfully, freaking out right now. Many events and galas have been canceled and the teams behind them don’t know how they’re going to raise the working capital they need to maintain their staff and support the work they’re doing in the community.

We have seen smart companies both in the for- and non-profit worlds quickly convert events and fundraising to digital. Whether it’s micro-donations through social media or crowdfunding platforms, there are tons of great digital tools, if done right and quickly, that can slow the decline of fundraising efforts.

There are also tools out there such as Zoom that can supplement the intimate connections between donors, keep meetings on track, and keep communities and communication flowing. So don’t cancel that meeting, just convert it to a Zoom and keep things moving forward as normally as possible.”

5. Content Is (Still) Critical

“Let’s be honest, with everything canceling and everyone wondering what to do next, most businesses have a lot of unexpected time on their hands right now. Look at it as an opportunity to develop quality content for your digital channels and to set yourself up for a successful future.

Use Google Docs to collectively ideate ad concepts. Use Zoom to interview employees for human-interest story vlogs. Use a project management platform to make a more robust marketing plan. We know how hard it can be for brands to devote time to building out their content calendar, so take this time to write blogs and prepare email campaigns and audit your content.

Because when you come out on the other side of this thing, we’ll all have to hit the ground running.”

About the Expert: Laurel Mintz, J.D., M.B.A. is the CEO and founder of award-winning, Los Angeles-based digital marketing agency Elevate My Brand. Laurel’s gift is connecting with people and their stories. After all, companies are made up of people, and stories are just narratives that are the foundation of great marketing. Laurel’s energy has been the driving force behind the agency’s growth since it launched in 2009. Her awards include the 2017 Patrick Soon-Shiong Innovation Award, the 2016 Goldman Sachs 10,000 Small Businesses Company award, the Los Angeles Business Journal 2016 Women In Business Award, and more. 

Right now, Elevate My Brand is offering complimentary strategy sessions to any brands in need. Shoot them an email at info@elevatemybrand.com or ping them on Instagram or Facebook. 

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

We Found 7 Resources to Provide COVID-19 Financial Relief for Small Businesses

Photo: Smith House Photography

We know every small business is being affected by the COVID-19 crisis right now, and our team at Create & Cultivate is here to help. Our mission—and our passion—is to help people create and cultivate the careers of their dreams, so quite frankly, there’s no better opportunity for us to be of service than right now.

In order to help small business owners navigate this uncertain time, we’ve compiled a list of relief resources and basic information for how to confront the COVID-19 pandemic. If you’re seeking a low-interest loan, needing to pause your student loan debt, or looking to apply for a small business grant, we’ve tracked down resources to help you do just that.

If You’re Seeking a Low-Interest Loan…

The Resource: U.S. Small Business Administration SBA Disaster Assistance

The Details: “The U.S. Small Business Administration is offering low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the coronavirus (COVID-19) in all U.S. states and territories.

These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses. The interest rate for non-profits is 2.75%.

SBA offers loans with long-term repayments in order to keep payments affordable, up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower’s ability to repay.”

How to Apply: Apply for assistance here.

The Resource: Kiva

The Details: "Kiva lenders have shown their commitment to providing financial assistance to all by making 0% interest loans to entrepreneurs in the U.S. on Kiva.org for the last 10 years.

In today's difficult circumstances, we'd like to make it as easy and impactful as possible for small businesses in the U.S. to have access to affordable capital on the Kiva platform—capital that may be the difference between shutting down and keeping their doors open.

Effective immediately, U.S. applicants for a Kiva loan will have access to the following: Expanded eligibility: More businesses in the US will be eligible for a Kiva loan; Larger loans: The maximum loan on the Kiva platform will increase from $10,000 to $15,000; Grace period: New borrowers may access a grace period of up to 6 months for greater financial flexibility.”

How to Apply: Apply for a loan here.

If You Want to Pause Your Student Loan Debt…

The Resource: Department of Education Federal Student Loan Relief

The Details: “If you’re having trouble making payments, contact your loan servicer as soon as possible. If you have a Federal Perkins Loan, contact your school. You can easily avoid the consequences of delinquency or default by staying in touch with your servicer or school.

Your servicer or school can provide information about deferment or forbearance options that allow you to temporarily stop making payments on your loans. You may also be able to change to a different repayment plan that would give you a lower monthly payment.”

How to Apply: Contact your loan servicer, or your school if you have a federal Perkins Loan.

If You Want to Apply for a Small Business Grant…

The Resource: Facebook Small Business Grants Program

The Details: “Facebook is offering $100M in cash grants and ad credits for up to 30,000 eligible small businesses in over 30 countries where we operate. We’ll begin taking applications in the coming weeks. In the meantime, you can sign up to receive more information when it becomes available.“

How to Apply: Sign up to get updates about Facebook’s Small Business Grants Program here.

The Resource: Zapier Small Business Assistance Program

The Details: “Zapier is creating a $1 million small business assistance program for businesses to heavily impacted people who meet some combination of these criteria: You work in a business with 10 employees or fewer, or you're a solo entrepreneur, your business is privately owned, your business is impacted by "social distancing" in an outsized way (the tourism, food service, hospitality, salon and spa, fitness, and education industries are some examples), and you're a paying Zapier customer as of 3/20/2020. Small businesses in need can qualify for a free 3-month credit for a starter plan.”

How to Apply: Fill out this form.

The Resource: Bumble Loves Small Businesses

The Details: "Bumble is granting a number of small businesses up to $5K to help during this trying time. At this time, we are only accepting requests from small businesses and will verify all company registration numbers. If you’re not a small business owner, you can fill out this form to nominate a small business (or forward this link to them!).”

How to Apply: Fill out this application form.

The Resource: The GoFundMe.org Small Business Relief Fund

The Details: “The Small Business Relief Fund will provide one-time matching grants to qualifying small businesses to help alleviate the financial burdens during these pressing times. To qualify for a matching grant from the Small Business Relief Fund, the GoFundMe fundraiser must raise at least $500 and verify that your small business has been negatively impacted by a government mandate due to the COVID-19 pandemic. Your small business must be independently owned and operated, and must not be nationally dominant in your field of operation. Each recipient of the matching grant must intend on using the funds to help care for your employees or pay ongoing business expenses."

How to Apply: There are a few ways for small business owners to apply:

• “Claim your fundraiser. Many small businesses will have a fundraiser automatically created for them through the Yelp platform. To claim this fundraiser and donations made to it, you can submit a request through the form above.”

• “Start a new fundraiser. If you do not have a fundraiser already created for your business, you can start one now. In your fundraiser description, please make sure you add the hashtag #SmallBusinessRelief. Then fill out this form to confirm your small business.”

For more information and resources on how to navigate the coronavirus crisis as a small business:

• Calculate how much you’ll get from the $1,200 (or more) coronavirus checks being provided by the U.S. government with this calculator tool from The Washington Post. Plus, learn when your check will arrive, and more.

• Consider scrolling through this list of national and state-specific funds, grant, and resources for business owners grappling with coronavirus compiled by Forbes.

• For rent assistance, scroll through this comprehensive list of how to get COVID-19 rent relief compiled by Investopedia.

  • It’s important to note, however, that even if your state has taken action to pause or suspend evictions, anywhere from 30 to 90 days, it does not relieve you of your obligation to pay your rent. It just forbids your landlord from evicting you during that period for late payment.

• Subscribe to a special edition of Deloitte’s Resilient podcast series all about how businesses can confront the COVID-19 crisis.

• Subscribe to Forbes free daily newsletter, Outbreak, for stories on the coronavirus pandemic and its impact on global business.

• And head to our COVID-19 Content hub and follow Create & Cultivate on Instagram to tune in as we go live daily with experts in business, finance, and more in our Ask an Expert series daily at 9 am, 12 pm, and 3 pm PST.

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10 Glaring Contract Red Flags You're Not Paying Attention To

Photo: Smith House Photography

Unless you’re a lawyer, navigating a contract is a veritable minefield. Reading the fine print can be daunting, to say the least, especially for content creators who are hustling for every dollar. That’s why we tapped Christopher Dischino, a lawyer who specializes in business law, intellectual property, and corporate transactions, to break down some of the most common mistakes for us.

“Drafting contracts for freelancers often requires a delicate balance of terms, which both protect you and your intellectual property but are not overly onerous to your client,” Dischino tells Create & Cultivate. “When we discuss creating standard form contracts for many of our freelance clients, we discuss not only how they operate but who they are doing business with.”

While it’s important to note that everyone’s particular business operations are unique, below are ten of the most important items Dischino takes into consideration when drafting contracts for freelancers.

Business or Personal

“In order to insulate yourself from personal liability, consider forming a small business corporation or limited liability company and signing all contracts in your company’s name as opposed to individually. Operating through a company may have tax benefits, asset protection benefits, and adds a flair of professionalism to your business.”

Work for Hire

“If you are being hired to create a project or product, it is important to understand who owns it upon completion. Specifically, you should discuss with your client the extent of ownership by both parties upon completion. The U.S. Copyright Act provides that, as an independent contractor, copyright to the work product you create belongs to the creator of the work, unless otherwise agreed in writing. While most clients will expect ownership to be transferred, pay particular attention to any references to “Work for Hire.” If your client expects to receive ownership of the work product, make sure that it is expressly conditioned on payment in full.”

Indemnification Clauses

“Liability is always a concern when completing a project or product for a client. Whenever you see an indemnification clause, read it carefully. Many agreements state that if the work product created infringes on the intellectual property rights of a third party, the party creating the work remains liable for any damages. Likewise, a freelancer should make sure they are indemnified by their client and held harmless if the client utilizes the work in a way, which creates liability due to their own negligence or willful misconduct.”

Choice of Law and Venue

“Almost all contracts will have a clause that establishes where legal proceedings take place, should a dispute arise, and the law that governs the dispute. Make sure that the contract is not governed by laws that you and your lawyer are unfamiliar with and doesn’t require you to show up to court in a faraway land, especially if the dispute is over non-payment.”

Payment Method and Schedule

“Payment terms are often the elephant in the room when negotiating a contract. All too often, individuals or companies neglect to set a payment and deliverable schedule which leads to controversies as time goes on. Moreover, always consider requesting an initial deposit to bill against. Many contracts now require clients to sign a credit card authorization.”

Force Majeure

“Force majeure, which means superior force in French, is often an important red flag to be attentive of when drafting a contract. A force majeure or “unavoidable circumstance” prevents one or both parties from fulfilling their obligations under the contract. In practice, most force majeure clauses do not excuse a party's non-performance entirely, but only suspend it for the duration of the event. For example, a freelance photographer who setups for a beach photoshoot only to find himself in middle of a hurricane, would benefit from a force majeure clause that excuses his non-performance of the contract due to a circumstance beyond his control.”

Expenses

“Who covers the expenses of creating a work and when will they be paid? It is important to differentiate between payment for your services or work and the added expenses that were necessary for the completion of a project or product. From the beginning, establish if hard costs are included within your fee (and if so, consider a larger upfront deposit) or if costs are up and above your fee (if this is the case, establish what costs must be approved or which are pre-approved). Finally, make sure to define if the expenses will be paid upfront or if you will be paying out-of-pocket and requesting reimbursement.”

Scope of Work 

“When do you start and where do you finish? Often times, projects are taken on or products begin with no true direction or trajectory. This lack of organization and parameters may lead to situations where a client continues to request work beyond the scope of what was originally contemplated. It is important to set parameters regarding the project or product so that you comply with what is requested, but also so that you are properly compensated for your work. The more specific and objective the scope, the better.”

Revisions, Drafts and Changes

“Just as important as the scope of your work is the amount of times you will go back to the drawing board, make changes, edits and revisions. For the sake of compensation (and your sanity), it is important to agree upon the amount of changes a client is able to request prior to the start of your work and the rates (whether a flat fee or hourly) at which additional work is billed.”

Termination Clauses

“It is important to set out the exact reasons or basis for which your agreement can be terminated. Termination clauses should not only consist of the client’s basis to terminate you but also considerations for when you need to terminate your client. It’s especially important to make sure that your client cannot terminate you for any reason or no reason without compensating you in full for the work you completed.”

About the Expert: Christopher Dischino leads Dischino & Company, a Miami-based law firm that provides legal advice and strategic consulting for the modern business, the entrepreneur, the free-thinker and those looking for something outside the box. With a knack for the creative and an entrepreneurial attitude, Christopher specializes in business law, intellectual property, and corporate transactions, assisting private clients and corporate entities to establish and expand their businesses domestically and abroad.

DISCLAIMER: The materials contained in this article has been prepared for informational purposes only and are not intended to provide, and should not be relied on for, tax, legal or accounting advice.

This story was originally published on April 10, 2016, and has since been updated.

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Ask an Expert: How to Unite a Remote Team During the COVID-19 Crisis as a Small Business Owner

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Sonja Rasula

Small businesses everywhere are stepping up and doing their part to help flatten the curve, canceling events, shuttering offices, and implementing work-from-home policies in order to help contain the alarmingly rapid spread of the coronavirus. Of course, by now (read: week two of #WFHlife) we all know that the transition between working from the office to working from the home office (a.k.a. the dining table, the couch, or even the bed) is easier said than done.

For helpful tips on how to unite a remote team while working from home during the COVID-19 outbreak, we tapped none other than small business owner and serial entrepreneur Sonja Rasula, the founder of Unique Markets and The Unique Space, for the latest installment of our Instagram Live series, Ask an Expert. Read on for Rasula’s tried-and-true tips for boosting morale as well as productivity while managing a WFH team. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

How can I unite my remote team digitally and keep them inspired?

“The first thing that you have to do is implement structure. If you have daily meetings or check-ins, those still need to happen. Now more than ever, it’s important to check-in and have face-to-face meetings through Zoom, Face Time, and Google Hangouts to stay connected.

The socializing aspect of work is so important. If you use Slack as a communication tool, create a channel called ‘The Break Room’ or ‘The Water Cooler’ for your team to share stupid memes to share photos of their desk as a way to create a social human connection beyond work. Because it’s not all about work.”

How should I adapt my leadership style to help my team feel positive and optimistic?

“Being positive and optimistic yourself is really important. You set the bar. Even if you are freaking the eff out on the inside, you need to be as cool, calm, and collected as you can for your team.

That said, full transparency is important. Once in a while, letting your team see how you’re feeling is really important because they need to know you are not a robot, you are a human being.”

My business is really hurting financially right now and I’m struggling to see the silver lining. How can I thrive as a founder and keep the lights on?

“Figure out your digital presence. There are no excuses now, it’s all about your digital footprint, so start that podcast, send that newsletter, start that blog. Utilize the free technology that’s available (social media, blogs, etc.) to expand your digital footprint.

We’re all at home, we’re trying to make shit work with what we have, and we are not superhuman. We can only do what we can do, and then you have to let go. Try your hardest, but recognize that now, potentially, might not be the time. Just relax, pause, reevaluate, and think about business differently.”

About the Expert: In 2008 Sonja Rasula self-funded her first business, Unique Markets, by risking her entire 401k retirement savings. Thankfully it worked! Her innovative, modern pop-up marketplaces have taken place around the country including Los Angeles, San Francisco, N.Y.C., and Austin! Nike, Airbnb, Madewell, and Adobe are some of the many brands to tap into Sonja’s entrepreneurial mindset and creative consulting. She was named “1 of 30 Women Entrepreneurs Changing the World” by fashion mogul Eileen Fisher, and Los Angeles Magazine awarded her 1 of 10 of L.A.'s Most Inspiring Women in their annual issue about women in Los Angeles.   

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: How to Get Buzz-Worthy Press Right Now, According to a Publicist

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting live discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Heather DeSantis

There is a huge opportunity for entrepreneurs and small business owners to show up, share their message, and be a source of positivity right now. With the COVID-19 crisis impacting communities, businesses, and people across the country and the world, there’s a great need for positive news. So, how do you make your message really matter in a time that feels so dark to fill that void?

In this installment of our wildly popular Instagram Live series, Ask an Expert, we tapped Heather DeSantis, a media expert and the CEO of Publicity for Good, to answer all your burning publicity questions in the wake of the coronavirus crisis. Read on for DeSantis’ tried-and-true R.I.C.H. formula for getting buzz-worthy press and creating content that resonates right now, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

R: Reflect on who you are as an entrepreneur and a person.

“Ask yourself, Who are you as an entrepreneur? What key things have you gone through to become the entrepreneur you are today? What things have you gone through that you can share? What can you teach to others? How can you be of service? Use these answers to make a list of the core topics that you want to talk about in the media.”

I: Investigate.

“Figure out how to bridge the gap between what you want to talk about and what’s going on in the world right now to make your pitch relevant to the media.

Step 1: Go to Google and type in a topic that’s relevant to your business; a topic that you’re an expert in.

Step 2: Go through the results in the “News” section. Sift through the first three pages of results for inspiration on how to pitch yourself to media outlets.

Step 3: Search for your competitors via Google to see where they’ve been featured and start reaching out to those media outlets to get featured by those publications, networks, etc.

As a business owner, it’s really important to make your message relevant to what’s going on in the world. Search what’s trending in the media so that your content solves a problem and serves what people are interested in today.”

C: Connect with the media.

“First and foremost, post on your own social media channels. Go to your Facebook, Instagram, and Twitter and create a call to action post to let people know you want to get your message out there.

Then, authentically connect with members of the media before you pitch them. Engage with their content and create relationships and friendships with them. When you do reach out to them with a pitch, be sure to follow up three days later. Ask them how you can help and always come from a place of service.

If you want to pitch local/regional press, start watching the morning news to see what the flow of the show is, and then call the morning producer. You can go to Google and type in “news tips” to search for the direct email address of the producer and reach out.”

H: Help & hunt.

“Help. It’s all about service. You’re filling the need of the media, so come from a place of service. The media needs content to inspire people to keep them motivated and learn how to adjust during these times. Ask, What are you working on and how can I help?

Hunt. Show up every day and pitch yourself to the media.”

About the Expert: Heather DeSantis is the SHE-O of Publicity For Good and a Forbes 30 Under 30 nominee. Heather is the leading female millennial publicist of her generation with a fresh take on life which translates to a disruptive approach to PR, as evident with her choosing to run her agency nomadically from an Airstream. Together with her fiancé, she goes around the U.S. spreading the word about the unique way and mechanism PFG does PR. 

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: How to Adjust Your Business Strategy During the Coronavirus Crisis, According to a Business Coach

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Gretchen Jones

In times of crisis, businesses are put to the test—supply chains are disrupted and profit margins are compromised. And the COVID-19 crisis is certainly no exception. As our founder and CEO Jaclyn Johnson says, a company’s success comes down to how it pivots and responds during times of great uncertainty. However, as one of today’s Ask an Expert pros reminded us, “Now is the time to be swift, not reactive."

For some #realtalk on how to pivot a business, manage expectations, and lead with purpose during a crisis, we tapped Gretchen Jones, a strategic business advisor (she advises our CEO), for a special installment of our wildly popular Instagram Live series, Ask an Expert. Read on for three things you should know about adjusting your business strategy right now. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

1. I want to be proactive during this time of quarantine—what can I do to reach my business growth goals and hit the ground running when things go back to normal?

“Achieving business goals right now is theoretical. More than thinking about growth, work on managing a healthy relationship with your business, not the potential capabilities ahead of you. Look at this slowdown as an opportunity to rise to the occasion, and look at initiatives that you’ve wanted to dive into but haven’t had the time to until now.“

2. I’m a small business owner and I don’t know how much longer I can afford to pay our staff while we’re closed during this time of quarantine. What advice can you share?

“Being a good boss sometimes means that moving through the pain [and going through with layoffs] is doing what is right for your community because you acted with integrity. You holding onto your staff because you’re afraid of laying them off in the future is going to complicate they’re ability to gain access to unemployment benefits. Take care of them now so that they will want to come back and work for you.”

3. How can I be a better, more supportive leader for my team, especially now that we’re all working remotely?

“The first thing is communication. Lead with humanity first in all communication. And, set goals. Real goal setting is about making sure your team knows that they have purpose and value and make sure that the expectations are really clear. Set benchmarks or KPIs (key performance indicators) so that you have really thoughtful ways of checking in with your team. Most importantly, hold yourself accountable by being better and more communicative with your staff.”

About the Expert: Gretchen Jones is a strategic business advisor and public speaker, as well as an award-winning design director, ambassador for sustainability, and NLP practitioner. She works with entrepreneurs and companies to develop future-minded, visionary approaches to ourselves and our work. Her methodology brings a directional, mindful lens of reflection to processes and belief systems, inside and outside of our businesses.

Gretchen has generously offered Create & Cultivators a special discount. Use the code gJLOVESC&C for 33% off Critical Conversations for the next three months. The code expires June 1st and can be up to three times.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

6 Things You Can Do to Support Small Businesses Right Now During the Coronavirus Crisis

Photo: Smith House Photography

Small businesses need our help more than ever right now. The coronavirus crisis is seriously impacting restaurants, fitness studios, salons, and brick-and-mortar shops across the country. To find out what we can do right now to support them, we tapped money expert and financial advisor Kristin O'Keeffe Merrick, a financial advisor at O'Keeffe Financial Partners, for our Ask an Expert Instagram Live series.

“Small businesses are the backbone of our country, and we need to support them the best we can,” the money expert and financial advisor reminded us during her Ask an Expert segment on our Instagram Live feed. Of course, we here at Create & Cultivate couldn’t agree more, so we’re sharing Merrick’s top tips for how to support small businesses during this challenging and unpredictable time.

Here are six things you can do right now—without leaving your couch—to support local small businesses during the COVID-19 pandemic if you’re able to.

1. Order delivery, takeout, or even a gift card from your favorite local restaurants.

“Make sure you’re tipping when you go in for takeout. Servers aren’t serving people in restaurants right now so be sure to tip if you can to help support them.”

2. Shop your local brick-and-mortar small businesses online.

“Think ahead to some events you need to shop for (weddings, bridal showers, baby showers, Mother’s Day) and shop your local small businesses online.”

3. Stream fitness classes from your fave local studios online.

“If the instructors you love are giving free classes, consider sending them a tip ($20 via Venmo or Cash App), since they’re probably not getting paid for that service.”

4. Call up your local salons and buy gift cards for your next treatments.

“Think ahead to your next hair appointment, your next manicure or pedicure, etc., and consider buying a gift card now.”

5. Use your voice to help spread the word about local businesses that could use the extra love.

“Help your local community for free by posting about your favorite local businesses on Instagram, Twitter, Facebook, etc.”

6. Pay your people.

“If you’re still getting a reg paycheck, pay your housekeeper, pay your dog walker, pay anyone who helps you with childcare.”

For more expert advice on how to navigate the COVID-19 crisis, tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of our Instagram Live series, Ask an Expert.

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Up next: 7 Things a Financial Expert Wants You to Do to Prepare for COVID-19

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Ask an Expert: 5 Things a Lawyer Wants You to Know About Force Majeure Clauses and COVID-19

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Jamie Lieberman

Not to state the obvious, but talking to a lawyer can be intimidating. Between tracking down the right lawyer, budgeting for a consultation, and knowing which questions you need to ask, seeking out legal counsel can be daunting for a lot of small business owners. With that in mind—and given these unprecedented times—we asked an attorney to answer all your burning questions about force majeure contract clauses in the wake of the COVID-19 pandemic.

In this installment of our Instagram Live series, Ask an Expert, we tapped Jamie Lieberman, a seasoned attorney and the founder of Hashtag Legal, to discuss everything you need to know about force majeure clauses right now. Read on for five things you should know about getting out of a contract due to unforeseeable circumstances. If you missed the conversation, you can watch it in full here, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

1. First things first, what is a force majeure clause anyway?

“It is a clause that’s written into many contracts that allows a contract to be canceled or postponed due to impossibility performance, which can be caused by things like natural disasters, strikes/riots, or ‘acts of God.’ Things that make it impossible for people to perform their obligations.”

2. What exactly is considered an act of God by a force majeure clause?

“Usually, an act of God includes natural disasters; hurricanes, floods, tornadoes. Illness is not always in the definition of force majeure. If you have a contract that you’re not sure about, you check whether or not there’s a force majeure clause in it and how it’s defined. Some contracts allow for cancellation and some just allow for postponement.”

3. What if I don’t have a force majeure clause in my contract?

“There are a number of ways you can be protected whether or not you have force majeure in your contract. If the purpose of the contracts is frustrated, meaning there’s no way for you to do it, you can be protected by the doctrine of impossibility or impracticability. If you can’t perform your contract, have that conversation with your client and see what you can do to postpone. Have a negotiation, have a conversation.”

4. What can I do if someone is trying to get out of a contract and I don't have a lawyer?

“Have the difficult conversations—don’t avoid them. Start negotiating and try to make new agreements so that you can move forward and both parties are protected. The worst thing you can do is avoid having these conversations.”

5. Do I need a contract?

“If there is anything of value being exchanged, whether it’s money, goods, or services, having a contract is a best practice. Contracts are meant to protect both parties—they’re not designed to favor one party or the other. And if you have everything in writing, you know what will happen in the event of something like the COVID-19 outbreak.”

About the Expert: Jamie Lieberman, owner and founder of Hashtag Legal has been a practicing lawyer for nearly 15 years. As an experienced entrepreneur, Jamie understands the unique needs of business owners at different stages in their organization’s growth. She has a deep commitment to making legal accessible and regularly speaks about legal matters, the art of negotiation and entrepreneurial topics at events such as Alt Summit, Podcast Movement, and FinCon and as an expert source for media like Digiday and Forbes. You can also catch her as a co-host on The FearLess Business Podcast.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert.

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

6 Tips for Creating a Productive Work-From-Home Environment

Photo: Polina Zimmerman for Pexels

Working from home. It sounds great in theory, but it actually takes a lot of discipline to establish a routine that makes working from home productive and fulfilling. Given that many companies are currently implementing work from home policies to help flatten the curve and prevent the spread of COVID-19, I feel compelled to share my tried-and-true tips for creating a productive work-from-home environment.

As someone who’s been freelancing and working from home for the past five years, I’ve gone through all of the ups and downs WFH life can present—from feeling lonely and needing to talk to someone to needing to get out of the house and take a break (while practicing social distancing, of course). Scroll on for my tips on how to create a dedicated work space, set office hours, eliminate distracts, and more.

Create a Dedicated Work Space

Find a place in your home that you can dedicate to work. This will be different for everyone, and while I highly encourage having a desk, a dining room table or breakfast bar are great substitutes.

I don’t recommend your workspace be on your couch or on anything where you can recline. While I love being on my laptop and having my feet up on my couch, I am never as productive as I am when sitting upright.

When choosing a space for work in your home, try to find an area that has the following:

• Natural light

• Quiet

• Minimal household distractions (dirty dishes in the sink, children’s toys on the floor, etc.)

Find a space that you can check-in for work and check-out for everything you’d typically do while at home.

Set Office Hours

As a freelancer, it’s incredibly important to have office hours. Not only to manage client expectations but to give yourself structure.

Setting office hours should empower you to develop a routine for yourself like you typically would if you had a 9-to-5 office job. You’d wake up in the morning, enjoy your morning cup of coffee, maybe squeeze in a yoga class before you get dressed, and head to work. The same should be taken into consideration when you work from home.

Freelance life is supposed to allow you to do all of the things you want to do with your time. Don’t let it create an opposite effect where you convince yourself to always be on and working just because you’re able to do it from the freedom of your own home.

Eliminate Distractions

It’s so important to eliminate any distractions from your home that would take you away from getting work done. For me, I need my home to be clean - period. If the home isn’t tidy, I’m not focused.

Other distractions I try to eliminate are:

• Mindless social media scrolling. There’s a difference between taking time to engage on social media to benefit your business and spending 20 minutes scrolling through videos of pigs taking a bath. Cut the scroll!

• Noise. If noise distracts you (or a lack thereof), plug in your noise-canceling headphones or put on some white noise to help you regain focus.

• Pets. I have two dogs who can be very needy for attention. They sleep for most of the day, but every now and then they have a tendency for loudly playing with each other while I’m on client calls. When that happens, or if I think it could happen, I put them in their beds in our master bedroom and shut the door. It’s never for long and it helps calm them down - and helps prevent me from having to apologize to a client for the squeaky toy noises in the background.

If you find yourself being distracted by a common theme throughout your days, find a way to eliminate that distraction so you can stay focused and do your best work.

Get Out of Your PJs

We all have days where we want to stay in our PJs, but it’s important to get out of the jammies and into something that says, “my day has started.”

Most of the time I will change out of PJs and into activewear or comfortable denim. I’ll wash my face, brush my teeth and hair, put on some CC cream and deodorant, and then get to work. It’s a small effort that makes a big difference.

Talk To Someone

One of the biggest things I didn’t realize about working from home is just how lonely it can be.

You are by yourself all day and unless you have clients who love phone calls, most of your correspondence will primarily be done through email. It’s important to talk to someone; anyone. Make time to pick up the phone and call a relative or an old friend. Schedule calls with people in your network so you don’t lose your conversation skills.

I realized a change in myself probably around my second or third year of freelancing, where I would struggle with conversation because I just wasn’t having any. I’d either talk too long or too fast, have difficulty forming sentences, and just felt awkward. This is not me.

Now I talk to everyone.

I am not shy when it comes to conversation and make an effort to have a casual chat with just about anybody I come into contact with throughout the day. That’s people I pass by when I’m walking the dogs, the barista at Alfred’s, Anthony who does my nails at Olive & June, Mary who delivers our mail… AN-Y-BOD-Y.

Get Out of the House

How many of you working from home and reading this typically don’t leave your house during the workweek? 🙋 I get it.

Your home is your office and your office is your home, but it’s still important to get out of the house every once in a while. Keep yourself active and engaged with things happening in your community so you can get out of your PJs, talk to somebody, and enjoy those office hours! (You like what I did there?)

It’s important to get outside and break away from work so you can actually stay engaged in work.

When I spend hours on my computer without any breaks my mind becomes fatigued, and I become less productive. So I’ll take the dogs for a longer walk, do a workout class on my balcony, or take my laptop to the coffee shop down the road and just take in a bit of new scenery to help adjust my internal boss mode.

So if you’re feeling uninspired or having trouble getting anything done, give yourself a break and get out.

About the author: Audrey Adair is a seasoned freelance communications professional and founder of The Scope, a platform providing resources and community to freelancers and the self-employed. Connect with The Scope on Instagram and join their email list to receive your free resource, The Freelancer Starter Kit.

This story was originally published on March 5, 2019, and has since been updated.