3 Instagram Trend Predictions for the Rest of 2021

Photo: ColorJoy Stock

With each passing year, it feels like we’re tasked with navigating which techniques are working and which are no longer effective on Instagram for our online growth. And, of course, 2021 is no different. From the head-spinning platform and algorithm changes to the flood of video content to the plummeting reach metrics, it can feel challenging to get ahead in such a crowded space. 

But what if I said you could finally cut through the clutter and gain visibility quickly on Instagram by embracing a few trends that are designed to help you grow and monetize your account? In celebration of Social Media Day, Dre Fox, the CEO and founder of TimeOfDre Media, lays out three trends to embrace in 2021 to increase your visibility on Instagram. Here’s how to stand out on social right now.

Trend #1: Live Stream Series and IGTV Micro Shows

Are you comfortable on video? Now is the time to start practicing in the mirror as live and interactive content is on the rise! In an effort to monetize Instagram for content creators, Badge Milestones were implemented this summer to incentivize creators up to $500 for going live. So, you guessed it, we are going to see accounts going live more than ever.

But that's not all! Instagram announced that IGTV will now have ads running for your viewers, earning you 55% of the revenue, which will not only allow for scooping up the Milestones for Lives, but also revenue for turning the recordings into IGTVs.

While you might not have the features yet, getting your audience engaged in these formats will pay off dividends once you are able to monetize and hit the ground running.

How to hop on this trend: Think about a weekly live series that is either educational or entertaining that may pique the interest of your audience. Begin creating this content regularly, so you can a) earn your milestones money and b) earn the IGTV revenue from ads.

The key here is that you want eyes on your content, so the more value you bring and the more interactive and engaging it is, the more money you’ll make over time!

Trend #2: Carousel Posts

Do you have an eye for graphic design and creating interesting visuals? Then this trend is for you! One of the best metrics to track for your Instagram account is how many shares you’re receiving on your content because shares equal new eyes on your page. But when you’re posting images of yourself, while you look incredible, that isn’t considered “shareable” content because it’s non-contextual to strangers.

This is where carousel or swipe-through posts step in! These engaging slideshows, ranging from 3-7 slides (example here), are highly shareable because they usually represent powerful quotes, opinions, or educational information that your audience is looking for.

How to hop on this trend: Identify what would strike a chord or set off a lightbulb for your audience and how you can break those points, steps, or ideas down into bite-size morsels. Lastly, create a simple but engaging graphic on Canva to catch the eye of your ideal follower.

Implement these into your strategy 4-6 times a month and watch your shares increase!

Trend #3: Raw and Relatable Content

This might not seem like a “trend” at all, but the truth is that attitudes on social media are shifting from polished perfection to content that’s more honest and real. The initial perception from my clients is that in order to appear professional or to be taken seriously online, you have to avoid admitting fault, showing weakness, or sharing a negative experience. But this is not always the case! People want to feel a connection with you that transcends likes, comments, and pretty pictures—a REAL connection.

How to hop on this trend: Start by getting clear on the highs and lows that your audience and people in your niche are experiencing. For example, staying healthy while traveling. Next, map out intentional, relatable content about your own struggles with staying on track, a story of how you fell off your goals on a vacation, or sharing any mindset challenges you’ve experienced on your health journey. This content, along with a less curated and filtered feed, will have you winning REAL fans in no time that see you as a relatable person, not the illusion of perfection.

Whether you dive headfirst into live videos and monetization or focus on building deeper connections with relatable content, these three trends are here to stay for the foreseeable future. And those who adopt them early will experience the best growth and visibility.

Which trend will you be hopping on first? Let us know in the comments!

“People want to feel a connection with you that transcends likes, comments, and pretty pictures—a REAL connection.”

—Dre Fox, CEO and Founder of TimeOfDre Media

About the Expert: Dre Fox is the founder and CEO of TimeOfDre Media, a Forbes and Washington Post featured social media agency located in Austin, Texas. After many years of helping Fortune 500 companies improve their social experience and brand awareness online, Dre was inspired to focus on building the brands of small businesses and public figures. Her core passion is helping people just like you, realize their dreams online.

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5 Ways to Ruin Your Reputation Online (and How to Avoid Them)

Photo: ColorJoy Stock

Society has an obsession with social media. That’s no secret. The mindless scroll is fast-paced and all-consuming. And now that social media has emerged as the leading digital marketing strategy, we expect more from brands and influencers these days, which is why a single social media post has the power to make or destroy your reputation. 

Social media has changed the game as a way to instantaneously communicate globally and has given brands a direct line of communication with consumers to build trust and connect in real-time. However, it’s an illusion that what you sell is more important than what you say. It’s simply not true. What you say is more important than what you sell. 

With the expectation that brands stand for something more these days, it can be tricky navigating the murky waters of reputation. As a brand, you know your consumers want honesty and transparency, but taking that approach isn’t as easy as it sounds. As well-intentioned as some content might be, there is a fine line between being truly genuine or coming across as doing something for a quick buck. Which is why some brands and influencers find themselves in hot water. 

It used to be that a brand could be brought into disrepair by unsatisfied customers or angry clients, but these days it’s more likely that you’ll make a blunder that’ll cost you big time in the consumer trust department. 

With that being said, read on to discover the five ways you can ruin your reputation online, and what steps you can take to ensure your reputation stays intact.

Don’t Drink and Tweet 

Repeat after me: Do not use social media after a few vinos! Not only are you prone to spelling mistakes and grammatical errors, but your moral compass may be slightly off-kilter. Every single thing you say, post or tweet, is public relations. It doesn't matter how incredible your product is, or how great your social ads are performing, all of your hard work can become undone with an alcohol-fueled post. 

Beware the Tokenistic Trap 

There is an invisible line when it comes to being genuine versus coming across as tokenistic. There is a lot more pressure on brands to use their voice and power for causes that have large social impact, and with that comes the risk that you’ll align your brand to a cause that doesn’t truly reflect your brand's values. Embrace authenticity and truly commit to the causes that set your heart on fire. You’ll have much more impact that way. 

Dodge the Delete Button 

Ignoring customer complaints is a massive no-no. Deleting comments and blocking genuine customer irks or complaints is not a smart PR move. You cannot control the narrative when it comes to customer feedback, but what you CAN control is how you manage this. Respond quickly, own up to your errors, and remain professional at all times. Remember, no response IS a response, and no one likes to be ignored, especially when they have a legitimate question or genuine complaint. 

Two-Faces Isn’t Cute 

One of the quickest ways to destroy your reputation is by manipulating your online community into thinking you’re an advocate for a certain lifestyle, but then contradicting that lifestyle in real life. Be authentically yourself, and you can’t go wrong. 

Avoid Trash-Talking 

The entire point of having a social media presence is to connect and build trust with your audience. So if you bad-mouth a past client or customer online, not only does that send the signal that you’re unprofessional, but it also screams disrespect. Avoid the trash-talk and save your reputation from taking a hit.

“Embrace authenticity and truly commit to the causes that set your heart on fire. You’ll have much more impact that way.”

—Kat Orchard, Founder of KK&O and Just Another Girl

About the Author: With 15 years of experience in PR, Kat Orchard is an Aussie publicist by trade, and owns a creative communications agency, KK&O, and online business, Just Another Girl. After working with medium to large-sized businesses across a myriad of communications projects within her agency, Kat noticed a gap for those who have side hustles or are a small business that cannot yet afford the cost of an agency. And so Just Another Girl was born. Kat is also a loving mother to her three-year-old daughter, Poppy. 

About Just Another Girl: Lovingly referred to as JAG, Kat funnels her experience and knowledge, coupled with practical tips into her raw, and at times sarcastic, blog. She specializes in helping female business owners supercharge their words and electrify their PR by offering practical tips and tricks.

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4 Things to Do Before Asking Someone to Collaborate

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Everywhere you look, it seems like brands are partnering up to run a giveaway, go live on Instagram, or launch a co-branded product collaboration. It makes sense then, that more and more people would be curious about whether or not their business should join the collaboration party, too. 

The short answer is YES, you should definitely collaborate. When we come together to share our resources, ideas, and communities with one another, we are so much more powerful than when we do things on our own. 

The long answer is, although collaboration can be an incredible strategy to achieve your business goals (especially during the current climate of social distancing), you can totally miss the mark if you don’t lay the groundwork properly first. Before you take a dip in the collaboration pool, there are a few steps to take so you don’t accidentally do a belly flop:

1. Know your company inside and out

2. Identify your “Asks & Gives”

3. Look for the overlap

4. Get a warm introduction

Here’s how to do it right.

1. KNOW YOUR COMPANY INSIDE AND OUT

This includes knowing your mission (why you do what you do), vibe (how you communicate what you do), audience (who you do it for), offering (what you do), and execution (how you do what you do). Having that information top of mind will make you sound like the ultimate polished business owner, plus it’ll help you identify great potential partners down the line. 

It’s also important to have a super-tight elevator pitch that explains who you are, what you do, for whom you do it, and how you do it. For example, mine is, “I’m a collaboration consultant who teaches individuals, entrepreneurs, and organizations to solve problems and achieve their goals by thinking collaboratively and harnessing the power of their network.”

“It’s important to have a super-tight elevator pitch that explains who you are, what you do, for whom you do it, and how you do it.”

Having a clear and concise elevator pitch not only makes it easier for you to explain what you do, it makes it easier for other people to explain what you do when you’re not around (and THAT is how you get great referrals.)

It’s totally fine if you continue to tweak it regularly, in fact, it’s encouraged. My elevator pitch has changed nearly a million times over the last few years, so don’t get too hung up on making it something that will last forever. The most important thing is to make sure it remains true to what your business is today, not six months ago.

2. IDENTIFY YOUR ASKS & GIVES

One of the biggest mistakes I see people make when they begin collaborating is not taking time to figure out what they need to get from a partner in order for the collaboration to feel like a success. If you haven’t identified your “asks” (what you'd like to get from a collaboration), you’re much more likely to take whatever the other party offers you, which may or may not be valuable to you or support your goals. The last thing you want to do is not express your needs, and ultimately feel taken advantage of. 

“The last thing you want to do is not express your needs, and ultimately feel taken advantage of.”

Another big mistake is when people aren’t clear about what all they have to offer a partner before entering into a collaboration. Thinking through your “gives” (what you can give in a collaboration) helps you identify all the ways in which you can create an even value exchange between you and your potential partner. 

There are four main “asks” and “gives:”

1. Promotion for your/their offering to the other’s community

2. Content for your/their channels

3. Hookups for your/their community

4. Barters for your/their business

The key to creating a collaboration that won’t make either side feel taken advantage of (a big fear I hear from people who are hesitant to collaborate) is to always aim for an even value exchange. What feels beneficial to one person might not matter at all to another, so it’s important to have an honest conversation at the beginning of the relationship to find out what each side values. That way you can ensure that each partner is getting what they need in order for the collaboration to feel like a success. 

3. LOOK FOR THE OVERLAP

Much like romantic relationships, not every brand is going to be the right collaborative partner for you. One of the best ways to know whether a potential partner is the right fit is to make sure you share a similar mission (why you do what you do), vibe (how you communicate what you do), and audience (who you do it for). When those three things are aligned, it’s much more likely that a collaboration will be well-received by both of your communities. 

“Much like romantic relationships, not every brand is going to be the right collaborative partner for you”

You can also have an overlapping offering (what you do) or execution (how you do what you do), but not both. If you offer the same thing in the same way, you're basically the same company, and that doesn't make for a good partnership. Looking for the overlap also means finding common ground from the get-go. What is it that your brands (or you and the other person) have in common? When you start from that place, you’re both likely to feel seen and respected from the beginning, which ultimately leads to a better working relationship.  

4. GET A WARM INTRODUCTION

It’s always best to start collaborating with individuals and brands you already know personally rather than reaching out to total strangers. I like to encourage my clients to build up their collaboration muscle with some "test and learns" with people they trust while the stakes are low. Once you feel confident about your ability to be a great partner and run a successful collaboration, then you can expand past your immediate circles to the brands you don't yet know. 

Once you’re ready to take the leap beyond your first-degree network and begin reaching out to some brands that you don’t know (yet), the next move is to get a warm introduction to them from a mutual connection whenever possible. If you can avoid reaching out cold (meaning they’ve never heard of you and have no connection to you), you’ll increase the likelihood that they’ll respond. 

“If you can avoid reaching out cold, you’ll increase the likelihood that they’ll respond.”

Consider how different it feels when a stranger emails you directly vs when a friend connects you to someone via email. Our guard naturally goes up when we see a stranger’s email in our inbox, but the same isn’t true for when someone comes to you through a friend you trust. 

The easiest way to figure out who might be able to connect you to someone at the brand you want to reach is by using LinkedIn. When you search for the person at the brand who you ultimately want to connect with, you’ll be able to see what connections you have in common. If you can find someone that you know well enough to ask for an intro, reach out (preferably via email instead of LinkedIn Mail) using this template.  

“Collaborating with the right partner can be an exciting, rewarding experience for everyone involved, especially when you go about it intentionally and strategically.”

Just a little housekeeping note: once someone introduces you via email, do them a favor and in the next email response, thank them and move them to BCC. I can’t tell you how many emails I’ve been trapped in long past my warm introduction! Also, remember to reach back out to let them know if anything came of their introduction. As someone who connects people all the time, it’s always nice to know if it worked out.

Collaborating with the right partner can be an exciting, rewarding experience for everyone involved, especially when you go about it intentionally and strategically. Always aim for an even value exchange, and remember that it’s in the overlap where communication, connection, and collaboration can happen. Start there, and the rest will follow.

About the Author: Baily Hancock is a collaboration consultant, speaker, and the host of the “Stop, Collaborate & Listen” podcast who’s on a mission to save humanity with collaboration. Join the Collaboration Coalition Facebook Group to find potential partners and receive Baily’s collaboration templates, tools, and tips.

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This story was originally published on May 26, 2020, and has since been updated.

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I’ve Been a Publicist for 15 Years—These Are My Top Tips for Getting Buzzworthy Press

Launching a business is one thing, but generating buzz around a business is another thing entirely. In fact, one of the most common questions we get from entrepreneurs, small business owners, and brand builders at both our digital and IRL events (and even on our social media channels!) is: How do I get buzzworthy press? So, to help answer that question, of course, we tapped our network of public relations pros.

Ahead, 17 publicists share their top tips for grabbing an editor’s attention. From writing a subject line that gets a response to securing an interview for their clients, the pros divulge their tried-and-true methods for crafting cold emails that stand out from the crowd, building relationships with media, and more. Scroll on for a masterclass in public relations (and grab a pen because, trust us, you’re going to want to take notes!).

Taylor Osumi

Account Supervisor at Autumn Communications

Experience: 9 years

The Tip: Do your homework! I know it sounds so cliché, but knowing not only what editors cover but how can mean the difference between an immediate pass or a potential story for a client. Make sure to skim topical news each morning and take the extra time to connect the dots and show why and HOW it can ladder back to your client in a meaningful way that audiences will care about. As a gut check, I always ask myself, “If I were skimming the online headlines and news, would this story angle I’m pitching or client news I’m sharing get me to pause and click to read further as a consumer?”  

Why It Works: Too often it may seem enticing to take the quick and easy route as a publicist, but it’s easy to forget that media are receiving hundreds of pitches a day on top of meeting their writing deadlines and fulfilling project tasks. I also always remind junior staff that media are people too—there is (really!) a person behind the email address who has passions and interests. Build a rapport with editors and make the effort to establish a true human connection with someone you pitch and interact with frequently—it truly goes the extra mile. Some of my favorite and strongest media relationships have been with people I’ve worked with digitally for YEARS, but have admittedly only met a few times in real life.  

Meghan Patke

President and CEO of Modern Currency PR

Experience: 16 years

The Tip: Be authentic.

Why It Works: I always try and encourage my team to step into the journalist’s shoes and ask yourself what you are trying to convey, and why this is a compelling story?

Practice active listening and reading; be informed of what’s out there and take your time.

If you can work your way back from the end goal, and feel confident that you have a timely and compelling “hook,” the rest just flows naturally. You never really need to force a good pitch or idea, and being authentic, well researched and read, and taking your time and enjoying the process of being a storyteller and brand-builder on behalf of your clients is a joyous process. I’m the daughter of academics and English professors, and love getting lost in the art of good writing and storytelling, and to take one’s time in crafting an idea, all in service of advocating for your clients, most of whom have truly remarkable and noteworthy stories to tell. A true privilege to be entrusted with such a responsibility, day in and day out.

Also, another good rule of thumb, quality oftentimes trumps quantity. No longer are we living in a day and age where a press release distributed over a wire service is as compelling or lands your story more visibility. Your goal is to be heard above the noise in this overly saturated market of news and content.

Oftentimes, you work tirelessly for months with one journalist and media outlet on one single long-form story that so beautifully captures the spirit of the client and experience—it’s so well worth it, and something I truly treasure. And as always, keep the long game in mind.

Kamari Guthrie

Founder and CEO of Kamari Chelsea

Experience: 16 years

The Tip: I tell my clients who are looking to get noticed, "Do something radically good." Millennials and Gen Z now make up billions in consumer spending, and they are most loyal to brands that are going beyond authenticity, and status quo charity. They're falling in love with brands that are leaning in and radically adjusting their strategy to do the right thing. For example, if a brand is the first to start including more diverse people in their ads and ethos (think Barbie or Calvin Klein's latest ads with Chika), or if a brand is treating its employees with fair pay, respect, equity, and inclusion (think Jose Andres paying his furloughed employees during the COVID pandemic), it is more likely to become buzzworthy than a brand that simply donates proceeds of a product one-time or occasionally does employee volunteer days. Think about how your brand can create a "blue ocean strategy" that sets them apart by doing something wildly impactful and good for their industry and society as a whole.

Why It Works: The number one reason this works is that Millennial and Gen Z buyers are the most socially conscious shoppers we've seen, and they want to hear more about brands that are doing the right thing. 93% of global consumers want to see more of the brands they use support worthy social and/or environmental issues. More and more, reporters look for opportunities to tell stories about brands that exemplify "radical good."

Sophie Weill 

Founder of Nude Nation

Experience: 11 years

The Tip: This might sound cliché, but the best tip for getting buzzworthy press is being discerning when it comes to who you represent and only taking on clients you are entirely aligned with and believe in. I'd also say that aside from having your finger on the pulse of what is relevant and understanding the mindset of the consumer, the second most important thing is really understanding the demographic of the outlet you are pitching and what type of content gets them the most traction. 

Why It Works: Only taking on clients you believe in wholeheartedly works because if you don't, that lack of authenticity will translate in every pitch, you won't be as creative and the editor will see right through ultimately resulting in lack of coverage. When it comes to deeply understanding the outlet and what does well for them this works because, at the end of the day, the outlet is looking for content that resonates with their community and is going to get them the most eyeballs. If your client can offer expertise, a product/service, a testimony or a story that will help the outlet achieve that, then it is more likely than not that they will be interested in running it.

Danielle Alvarez

Founder and CEO of The Bonita Project

Experience: 10 years

The Tip: My tip for getting buzzworthy press is a catchy email subject line and a short upfront, with bullet points that give the press some angle options on how to cover my client. Put your editorial shoes on and think what an editor would headline the story and what they'd want to cover—make their job easier.

Why It Works: I compete with so many other publicists to grasp an editor's attention, and while sometimes my emails get ignored, the ones that don't are because the subject line enticed them to open my email and I kept the upfront short. Sometimes we want to share too much but it can become an overwhelming read. Make it short, sweet, and use bullet points. It's easier to read and gets the pitch straight to the point.

Amanda Jacobs

SVP of AZIONE PR

Experience: 13 years 

The Tip: Craft a compelling story, and remember that media covers the news. 

Why It Works: A lot of markets are crowded, and for most consumer goods, something similar usually already exists out there so you need to have a strong story and brand narrative that separates your brand from what’s on the market. When pitching a new product or idea, I always ensure the story I’m telling highlights the key points of differentiation; why is this brand/product better than anything else the editor has heard of? I like to remind clients that "media covers the news” and if we don’t have news to talk about, how can we creatively craft a story that positions a brand to culturally relevant news? For example, I like to think about how we can lean into specific narratives or trends that we're seeing in the marketplace, and how our clients are driving those trends and tapping into the cultural zeitgeist.

Alysha Light

Founder of FLIGHT PR and co-founder of Joint PR

Experience: 15 years

The Tip: Share your expertise! Establishing yourself as a thought leader is PR gold. And what’s great about this is you don’t have to do this with every media outlet—even becoming a go-to with just a few in your industry can do wonders for your business and your brand.

Why It Works: Think about what it’s like for writers and journalists today, especially in light of the pandemic when many have seen their colleagues and teams cut or furloughed. They are literally pitched hundreds of times a day, with 99% of people just vying for their attention. You stand out from the crowd if you make it less about what you can get and more about what you can give, both to the writer and also to their readers. Be willing to share your expertise, unique insights, and point of view. 

Simona Rozhko 

Founder and CEO of evna media

Experience: 9 years

The Tip: Know who you're pitching editor-wise and have a solid understanding of the reader of the outlet you're pitching. It's not a one size fits all approach. There are different types of editors at every publication; features editors, deputy editors, associate editors, managing editors, directors, etc. Similarly, there are different demographics and lifestyle habits of readers at each outlet. While stories and angles can overlap sometimes, it's important for publicists to keep grooming their research and be diligent about the pitch angle they're sending to an editor and their respective outlet.

Why It Works: If you're not already close with the editor, they will feel a sense of thoughtfulness from you knowing what their lane is. The worst thing is getting pitched something that doesn't fall into their vertical or vein. The more you can relate your client, brand, or product to an editor and outlet's reader the more it makes sense for them to be featured. This works for evna media pitching strategies a lot. You should be pitching smarter, not harder. It's a two-way street though, editors need publicists just as much as publicists need editors. We run into responses like "kindly passing on this" too, but sometimes that offers an opportunity to brainstorm together where you can counter with a different angle or something that might make more sense for their editorial calendar for that moment. We are storytellers for our clients so there are always ideas pumping.

Christina Cattarini

Founder of CC PR

Experience: 12 years 

The Tip: Timing is key when it comes to securing buzz-worthy press. 

Why It Works: It’s important to constantly pay attention to the news cycle and know what’s happening in the world so you can find new and creative ways to not only work your client/brand into the narrative but also make them stand out.

Laila Dar

Founder of Rani Public Relations

Experience: Publicist for 6 years and an agency owner for 1 year

The Tip: Get straight to the point.

Why It Works: Editors have incredibly stressful jobs. Between juggling meetings, interviews, reading, researching, writing, and the day-to-day stresses of work-life, they’re also being flooded with pitches nonstop. If you were in that position, would you want to sit down and read a six-paragraph pitch about why XYZ brand is so amazing? Heck no! That's why you need to get straight to the point with your email pitch. Pinpoint exactly why your brand story or product is a good fit for that editor’s audience, then communicate that with a quick intro, concise bullet points, and links to your website/social channels. Don't forget to include an image that best represents your brand and the story you are trying to communicate. Before you send that pitch, ask yourself: Would an editor be able to skim through this email and immediately understand what my brand is all about? If the answer is yes, then you’ll be one step closer to buzzworthy press.

Nikole Flores

Head of PR at Little Voice PR (a.k.a LVPR)

Experience: 12 years

The Tip: My #1 tip for getting "buzzworthy press" would be leveraging something that is of the "moment" and/or culturally relevant. 

Why It Works: We live in a world where news travels and breaks faster than ever before, so unless you're pitching something disruptive, you need to be able to leverage the current news cycle and what's trending. In order to stay on top of that, you have to have a voracious appetite for reading all types of media and coming up with a strong storyline. A great founder story is something we find very valuable as a way to connect a brand with consumers.

BJ Coleman

President of Image Elevators, Inc.

Experience: 20 years

The Tip: My number one tip for getting buzzworthy press is understanding the art of persuasion.  

Why It Works: Your heading, subject line, and the first sentence in your announcement must be attention-grabbing and alluring! Persuasive communication is key to catching the eye of a reporter and convincing them their audience is best to receive your news item. Any true PR professional understands that persuasive communication can get you everything you need—it’s all in how it’s presented and how it’s said!

Ingrid Quiroz 

Owner and Publicist of dallasprmaven 

Experience: Publicist for 10 years and agency owner for 2 years

The Tip: My “BVT” Checklist 

Why It Works: I work with a diverse range of creatives and entrepreneurs, and sometimes they can get ahead of themselves and think they’re ready to get coverage. However, in order to create buzzworthy press, all moving parts need to be aligned. I basically go through a quick checklist that I call BVT (branding, voice, and time) before even considering their story or announcement media-worthy. Each brand/entrepreneur has to have their branding updated and ready, ensure the person who will be connecting with the media is prepared and energized to answer any press inquiries, and also, from a time perspective, they are available to take on these interviews once confirmed. Nothing is worse than pitching, getting interest, and my client isn’t available. 

Benjamin Almeter

Founder and Managing Director of Dispatch

Experience: 8 years

The Tip: Create a story worth telling.

Why It Works: Put yourself in the editor’s shoes. Their jobs revolve around uncovering news and telling stories people want to hear. How can you make your story compelling and more newsworthy? Is it a timely hook, identifying a new trend, doing something that hasn’t been done before?

When brainstorming initiatives, new launches, activations, etc with teams—we’re always thinking, “Ok, but what’s the story.” Building the story into the execution itself is a big step in guaranteeing a buzzworthy launch.

We also focus heavily on creating excitement around a story opportunity. If we can’t get the editor excited about the initiatives ourselves, we look to the influences of that editor—i.e., who are they following on Instagram? How can we get those people talking about what we’re up to? That way the editor isn’t just being told by a PR they should be paying attention, they’re stumbling upon the story opportunity themselves. 

Rachael Matican 

Founder of Rachael Matican Consulting 

Experience: 14 years 

The Tip: Put thought into who you’re reaching out to and why and be a publicist people want to work with

Why It Works: It’s important to know your client/brand and what you’re specifically pitching and to whom. Make sure you’re doing your homework and finding editors or journalists that will find your pitch relevant. Be informative without overloading, no one wants to read a novel on a new product launch or a generic press release. Tailor your emails to be specific to the outlets and editors you’re reaching out to. Editors get so many emails every day so make sure you’re sending something that makes sense to them. 

Also, this may seem obvious but get back to people quickly. Even if you don’t have an update or an answer right away, let the editor know you’ve received their email/request and that you’re working on it. And then actually get it done quickly. This doesn’t go unnoticed and they’ll remember your sense of urgency, even if it wasn’t that urgent. Be the publicist they want to work with and continue going to for their stories, photoshoots, etc. 

Lastly, I don’t believe in being overly formal. There is a time and place for everything, but I represent mainly fashion brands and I’m talking about clothing most of the day, there should be some fun with it.  I recommend sending emails in a tone that doesn't come across as impersonal or too formal. Seeing a stale subject line or a pitch about a product with no imagery is definitely off-putting. I’ve seen subject lines that look like an email blast, that is a quick way to have your email go unread. Emails to editors should be personalized, maybe you follow an editor on IG and saw they were on vacation recently, mention that. Or perhaps there was an article of theirs that you recently read and it resonated with you in some way, share that with them, especially if it has something to do with what you’re reaching out about.

Jessy Klein-Fofana 

Founder and CEO of LaRue PR

Experience: 23 years

The Tip: Share newsworthy, timely info. Info and insights that are relevant to what is happening in the world around you.

Why It Works: “New” is always compelling to the media as is “news.” Things that are definitively related to current events in the news, pop culture, business, are always compelling when pursuing press.

Jane Richards 

Founder of JSR Communications

Experience: 9 years

The Tip: Get to the point, quickly! Once you have thoughtfully researched a reporter's beat, lead with what makes you and your company unique—and always include a call to action. If you can share what sets you apart from competitors, you will stand out as an expert in your field, and somebody the reporter would benefit from connecting with. Since reporters receive upwards of 1,000 pitches each day and only have a few seconds to review your email, you need to pique their interest right off the bat. 

Why It Works: When you have only a few seconds of a reporter’s attention, succinctly share who you are, what you do that is novel, and why you have a valuable perspective to offer. Being respectful of their limited time is key for media relations. And remember, even if you don’t get an immediate reply, reporters keyword search through their inbox when they are sourcing for stories, so your pitch and call-to-action live on in their inbox and can rise to the top for future articles.

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5 Ways to Brand Yourself Before You Get Branded

Photo: Smith House Photography for Create & Cultivate

As an entrepreneur, it's easy to think about branding your business. What are your fonts going to look like? How do you talk about your business? What is your logo going to be? But oftentimes, the last thing on your mind is, how are you branding yourself? Branding yourself is an integral part of telling your story—and it’s crucial to tell your story before someone else tells it for you. It allows you to define what you want to be known for and how you want to shape your story.

I work with fashion brands and entrepreneurs and one of the most common questions I get from business owners is: “How do I brand myself?” Your ability to self-brand will not only help your business launch but also scale. When potential investors and business development partners look to support you, they want to know about YOU and what integrity, passion, and expertise you bring to the table. That is what is valuable. Ideas are cheap—it's what you do with them that matters.

The motto here is “you are what you say you are.” So what are you going to say?

Here are my favorite tips on how to brand yourself before you get branded.

Step 1: Think of your personal Instagram account as a branded platform.

Are you posting pictures of going out all the time? Is it all photos of your family? Think about the message you want to put out there. The nuances of your bio and your visual content will shape the type of person people perceive you to be. If you want the freedom to post whatever, whenever, then consider a private account or being intentional and OK about that perception of you.

Step 2: Share your opinions online.

Are you positioning yourself as a thought leader? Do you want to be considered a resource or expert? Share your opinions by writing guest blog posts, commenting on other blogs, and offering to share your insights with reporters. A great resource is HARO: Help a Reporter Out. Just the other day I saw requests for style experts, financial planners, and entrepreneurs to share thoughts on a particular topic. 

Step 3: Start speaking.

Public speaking is a great way to get your ideas in front of others. You don’t need to have a huge company or have had amazing accomplishments. Think like a TED speaker. All you need is one idea, something you feel passionate about and more importantly an idea you think could help others to start public speaking. Once you start to share your ideas on a larger platform you will begin to solidify “Brand You.”

Step 4: Mind your company.

What types of events do you attend? Where are you spending your time? It’s important to stay relevant both for networking purposes and to get inspired. You are branded by the nature of the content you consume; both externally and internally it changes your discourse. I suggest creating a calendar of events each season and figuring out where you need to be. You might need to shell out some money to be a part of an event, or if you can’t find one that fits you, then create one!

Step 5: Master LinkedIn.

Everyone is on LinkedIn, from Jenna Lyons to Richard Branson. Why? Because it's where you go to find people in your space, read industry-relevant articles, and see who is doing what. Have you curated your LinkedIn page? What does your bio say? Optimize your content by including recent projects, all of your social media channels, have a professional-looking photo, and make it clear what exactly you do and what kind of expert you are. I’ve been on LinkedIn for years but only recently started leveraging the article posting tools. If you are publishing blog posts, you should definitely be syndicating them on LinkedIn. 

You don’t need a special website dedicated to your brand, or even a book published to start to carve out your niche and brand identity.  You do need to determine what you stand for, how you want people to perceive you, and what tone of conversation you want to have. Every time you send an email, it’s branding. Your voicemail message? Yep, branding. You can’t escape it, so embrace it. 

About the Author: Syama Meagher is a retail strategist for brands and retailers. She helps entrepreneurs launch and grow fashion business through e-commerce, wholesale, and brick-and-mortar locations. She has previously worked at Barneys New York, Gucci, AHAlife, and Macy’s. To build your brand and create a profitable business check out www.ScalingRetail.com and email hello@scalingretail.com. 

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This story was originally published on February 14, 2019, and has since been updated.

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7 Tips for Working With Influencers, According to a Top Talent Agency

Photo courtesy of Aimee Song

Working with influencers is an essential part of growing your brand. They can help spread awareness, garner press, and introduce you to a whole new audience. Here, our partner Digital Brand Architects (a.ka., DBA), a digital talent agency that reps some of the top talent in the influencer sphere, put together some tips for building great partnerships and successful relationships that will keep everyone happy.

1. Identify goals for your campaign.

Setting goals is one of the easiest ways to ensure your brand’s relationship with any influencer is a smooth one, and most importantly, a productive one. Be it brand awareness, product sales, or heightened engagement, make sure you have a clear outline of what it is you are trying to accomplish before the start of any campaign.

2. Investigate before you take the leap.

Do your homework. Ask for media kits, and consider influencers and content creators who have a track record of helping brands reach their goals.

3. Mind the details.

When you do your initial outreach, have as many details ready to share as possible. This helps avoid surprises and keeps all parties on the same page.

4. Set a timeline.

Timing is everything and that is especially true when working with influencers. Always be sure that your contract outlines set times for content previewing and posting. And don’t forget to be specific about which time zone the deadline lives in.

5. Provide a briefing document.

A brief creates sets the guidelines so creativity can flourish and it’s a very necessary tool when working in the influencer space.

Make sure your brief includes:

• All image requirements (do assets need to be in portrait or landscape?)

• Styling directions

• Copy guidelines (key messaging, hashtags/tags, FTC disclosures)

• Do’s and Don'ts (do they need to avoid competitive products? Does the outfit need to be head-to-toe? Can talent use affiliate links?)

6. Understand your influencer’s creative lens.

When you work with influencers, you do so to capture their unique spin on your product or service, so keep in mind their voice and the types of content they are known to produce. Most importantly be sure to identify the style of post you are envisioning (a collage board, a personal-style post, etc.)

7. Set up a kick-off call.

This should be done before any work is done by the influencer.

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This story was originally published on March 4, 2019, and has since been updated.

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8 PR Pros on How to Stand Out in a Sea of COVID-19 Headlines

Photo: Ekaterina Bolovtsova for Pexels

Unprecedented. Uncertain. Extraordinary. It’s safe to say you can’t scroll through your news or social media feeds without coming across at least one of these coronavirus-related buzzwords. Of course, these terms are completely justified seeing as we’re in the midst of a global health crisis of unparalleled proportions, however, it does beg the question, how do you stand out amid the coronavirus headline saturation to get your brand’s message heard?

To gain insight into how brands can lead with humanity, stay relevant, and be of service during the COVID-19 crisis, we tapped some of the leading public relations and digital marketing pros in the industry and asked them to share their #1 tip for cutting through the noise. From setting up virtual desksides with media editors to re-engaging existing customers in new ways, keep scrolling for their innovative and mindful tips—you’re going to want to write these down.

Melissa Davis

Founder & Co-Owner, Ruby Press

Experience: 19 years

The Tip: Make it relevant and solve a problem. Many of us are working from home, many of us are concerned about finances, and we are all concerned about staying healthy. While my agency represents lifestyle brands, there are many stories we can share with the media and influencers that are very relevant to the current situation.

Why It Works: While we are all keeping up with the news about the pandemic, we need some good news too.  It's a balance. Those fun, light-hearted features are also important right now—but they need to be sensitive to the current state of the world. The best results we have seen from outreach over the best couple of weeks have been surrounding positive, problem-solving stories.

Benjamin Almeter

Founder & Managing Director, Dispatch

Experience: 7 years

The Tip: Lead with authenticity. 

 Why It Works: Speak to what's most authentic to you and your brand, that's where you'll organically resonate and find the most success in growing your community, standing out and driving conversion. Now, more than ever, we're surrounded by brands pushing product and leaning into a timely conversation where they're not always the most relevant. That's off-putting to consumers, easy to spot, and can have long term negative effects on your brand’s perception.

 The Tip: Don't undervalue your existing community. 

Why It Works: We're always focused on ways to engage and acquire new customers—now's the time look back and reengage your existing customers to do just that. Utilize your existing customers as a tool to share your brand’s story and introduce the product to their community. Consumers highly value the opinion of those within their direct communities.

Kamari Guthrie

Founder & CEO, Kamari Chelsea

Experience: 15 years

The Tip: If you're looking to make headlines right now, your brand has to tell a story about one of the following: novelty, altruism, practicality. 

Why It Works: I use the acronym "NAP" to help people remember this, but don't be fooled by the name. You'll have to put in work.  

Novelty: Is your brand saying or doing something new right now that no one has ever heard of? For example, are you offering a unique service to help women-run small businesses survive? Or, are you launching an at-home manicure kit that creates salon-perfect results right at home for half the cost? Be honest with yourself about whether your brand offers something new, unique, and essential that people need during these times. And if so, pitch it as a novel solution to the many new challenges people are having.

Altruism: Maybe you don't have something to offer that fits within your business model, but you have extra cash to donate or a robust and influential network. Mine your business for resources that you can give to those who have lost everything. For example, you can start a new campaign with your brand's influencers or extra cash to help fund and inspire those who are struggling. Then, pitch it to the media to get the word out that you're offering support. 

Practicality: If your brand has a utility or a good use that can be applied to support those impacted by COVID, double down on telling stories about that thing. For example, if you're a designer and you can design masks—talk about it! Or, if you're running an accounting business, offer to write an op-ed or pitch a podcast interview, where you will provide tangible advice to companies and employees who've lost revenue and income.

Meghan Donovan

Founder, mmd communications

Experience: 13 years

The Tip: My goal is always to be a helpful resource for editors, and now is no different. I am, however, being extra sensitive in my pitches and also more cautious in follow up. There's so much more at play in the world right now than beauty and wellness, and so I think the majority of publicists are trying to be more in-tune with the stories that make the most sense given the current climate.  

Why It Works: I got into PR because I value communication and relationships. Now, more than ever, we need to be resources for one another. I always tell the brands I represent that my style is not mass-pitching or trend pitching but rather I want to meet the editors where their needs are and try and tell the best stories.

This is more important than ever as—work aside—we're all human and we're all trying to manage both stress from working under new constraints but also managing our new normal in the world. I think we all feel stress and anxiety at how our lives are evolving and no one needs overly zealous or tone-deaf pitching in their inboxes. (I've seen a few horror stories circulating that exhibit that!)

Jaspre Guest

Founder & CEO, NOISE 784

Experience: 9 years

The Tip: At NOISE 784, we are focused on keeping positive momentum through this uncertain period. I believe you need to be open to shift strategies by changing the narrative. When everything changes the ability to pivot quickly is almost the surefire way to be still standing when the dust settles. 

Why It Works: During this unprecedented time, consumers are craving direction. We are meeting a need. One of my mantras is to find the hole and go through it. Currently, there are a ton of holes. You just have to reframe the situation. We are highlighting how our clients' expertise can provide guidance to consumers on how to thrive despite the circumstances. 

Simona Rozhko

Founder & CEO, evna media

Experience: 8 years

The Tip: My number one tip for standing out during this time involves a two-step approach. First, you have to quickly let your clients know you're aware of the climate and that things are rapidly changing (for them and for you). Setting up a dedicated call and agenda regarding the situation is crucial so that the next steps can be created to navigate together.

It's an important time to let the world know that brands are still okay, given the circumstances, and that we're in this together. There are many questions that arise week after week, so the client-publicist conversation should remain a two-way street—what changes are we experiencing in PR should the client know about? What changes is the client experiencing that PR should know about?

This leads me into the second step, which is to identify that a pivot has to be made as well as a plan to restrategize for the next TBD period of time featuring new goal-oriented programming for the client. For evna media, it was moving current and future initiatives into a digital-first protocol and making sure we could support our clients beyond PR if need be.

Some initiatives were easily applied to a digital version while others needed more definition and finesse. These initiatives included meetings, product launches, events, desksides, social media, and of course pitching-- heavily monitoring the news cycle and checking in with editors. We were able to quickly create meaningful moments with media while connecting with widespread communities and supporting our clients through this unusual adjustment. 

Why It Works: Relying on digital tools and virtual workshops has worked pretty seamlessly for us because the majority of the world is checking the news, universal updates, stats, government regulations, etc. on our smartphones already. We're creating content in real-time while everyone's user-activity is surging.

On top of that, we are working from the comfort of our own homes, which creates much less physical effort for someone to attend a virtual event or make time for a digital meeting. I think there are going to be many permanent changes post-COVID-19, not only in the PR but across all industries. Some of the tools we're using now that maybe didn't have a place before—because of the forces of innovation—will carry over when we're all back in our offices.

Megan Bell

Senior Account Executive, Sharp Think

Experience: 7 years

The Tip: Be human! It’s important that we’re compassionate and socially aware during these uncertain times. 

Why It Works: The current COVID-19 crisis has impacted all of us on both a personal and professional level, causing us to rethink how we’re communicating with our clients and the media. A sense of compassion for all and sharing relevant, impactful news are the driving forces for our current strategy. We’re checking in with our media contacts to see how they are holding up and asking how we can be most helpful with their editorial plans—after all, we’re all in this together!

This way, we can be sure that we’re sharing the most relevant, topical news to meet their needs. We’re providing solutions for their readers to help tackle everyday issues, from financial anxiety and coping with the changes to our everyday routines to providing a temporary escape through virtual experiences that readers can enjoy from their living rooms. We’ve seen great success in highlighting these much-needed topic areas and feel that our media contacts appreciate this approach. 

With the state of the media landscape changing on a daily basis, my team has made it a priority to check-in with our clients regularly. We’ve shifted our status calls to video conferences for some much-needed face time, which allows us to have a more open and organic dialogue while strategizing. We’ve been nimble and thoughtful in providing creative recommendations for clients, with a primary focus on consumer and community needs. My team is implementing virtual experiences in lieu of in-person meetings or events, and we are crafting solution-based pitches for our product-focused brands.

Now more than ever, we need to prioritize collaboration with our client partners and journalists, as we’re all working towards a collective goal! 

Beth Bassil

Co-Founder, b.good PR

Experience: 7 years

The Tip: Keeping it real. It's not about being self-serving right now and worrying if your brand is making sales or included in every single story. We are encouraging our clients to focus on rebuilding community, take this time to network and collaborate with one another.

Connecting with your network on another level. B.good PR has been hosting virtual coffee meetings where we ask for 15 minutes to meet with our media contacts to learn more about them, the work they do and to pump some fun into our days—it's not all business.

We consider our media relationships like an extended family. In exchange, we share virtual gift cards to their favorite coffee or juice shop to help support local businesses during this time. The response has been so positive—it's really nice to see we're lifting people's moods during this time.

Why It Works: Through the virtual meetings, we're able to connect on a whole other level—learning fun personal quirks about each other, too. We're able to share what our clients are doing during this time to help spread positivity and bring communities together… by keeping it real we've actually landed a lot of opportunities for clients through these meetings.

Up next: How to Adjust Your Media Strategy and Connect With Customers in a Crisis

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Ask an Expert: How to Adjust Your Media Strategy and Connect With Customers in a Crisis

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Ali Grant

Ali Grant is always ahead of the curve. Case in point: She was among the first people to recognize the power of influencer marketing back in 2011 when she launched her sought-after PR agency Be Social. Today, her client list includes the likes of H&M, SoulCycle, and Tone It Up, so naturally, she’s at the top of our list of experts when it comes to the topic of adjusting a media strategy and connecting with customers during a crisis.

In this installment of our ongoing Instagram Live series, Ask an Expert, the public relations specialist offers her expert guidance on how to navigate marketing and PR in the midst of the COVID-19 new normal. Keep scrolling to read the top three takeaways from the conversation and to find out how to tune into our next Ask an Expert live chat. (Psst… follow Create & Cultivate on Instagram and head to our COVID-19 content hub for more resources on navigating the coronavirus crisis).

1. Lead with compassion.

“If you remain authentic, compassionate, and transparent, you’re one step closer to building trust and loyalty. By building trust, you’re building your consumer relations and brand affinity. Be a resource for your customers during this challenging time, and hopefully, organic sales will come naturally, but that shouldn’t be the prime motivation right now. Consumers will appreciate any value you’re adding to their lives and will support your brand naturally.”

2. Don’t be opportunistic and look for ways to capitalize on this crisis.

“Remember, this is a health crisis. Lead with compassion in every decision. Now is the time to prioritize and pivot. Remember that it’s okay to put a pause on non-essential messaging—evaluate what’s important to push across, and what’s not. Avoid messaging that feel irrelevant or inappropriate right now, and pause or cancel campaigns that don’t make sense. Now is the time to lead with compassion and be inclusive.

3. Find ways to give back to the community and be helpful.

“First and foremost, this a health crisis, the biggest consideration should be humanitarian support. We’re recommending our clients find ways to add value to their customers, whether that means sharing expertise or offering a virtual service, while remaining authentic to their brands. Keep your brand mission together but pivot messaging to remain relevant and considerate of the time. Be a resource for accurate news and information.”

About the Expert: Ali Grant launched Be Social in 2011 as one of the first agencies executing integrated influencer outreach and collaboration. Be Social has been named one of Inc.’s fastest growing businesses spearheading influencer campaigns. Accolades, speaking engagements, and notable press coverage include Inc., PRWeek The Innovation 50, Forbes, Huffington Post, Fashion Monitor, The PR Closet, PR Couture, Bulldog Reporter, Daily Front Row, BW Confidential, The Holmes Report, America’s Beauty Show, and O’Dwyer PR.

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Ask an Expert: How to Get Buzz-Worthy Press Right Now, According to a Publicist

We’ve been spending a lot of time at Create & Cultivate HQ discussing how we can best show up for and support our community during this uncertain time. Community is at our core, and connecting with others through one-of-a-kind experiences is what we love to do. While the world has changed, our mission has not. We’re committed to helping women create and cultivate the career of their dreams, which is why we’re proud to announce our new Ask an Expert series. We’re hosting live discussions with experts, mentors, and influencers daily at 9 am, 12 pm, and 3 pm PST on Instagram Live to cure your craving for community and bring you the expert advice you’ve come to know and love from C&C. Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the latest schedule, and hit the countdown to get a reminder so you don’t miss out!

Photo: Courtesy of Heather DeSantis

There is a huge opportunity for entrepreneurs and small business owners to show up, share their message, and be a source of positivity right now. With the COVID-19 crisis impacting communities, businesses, and people across the country and the world, there’s a great need for positive news. So, how do you make your message really matter in a time that feels so dark to fill that void?

In this installment of our wildly popular Instagram Live series, Ask an Expert, we tapped Heather DeSantis, a media expert and the CEO of Publicity for Good, to answer all your burning publicity questions in the wake of the coronavirus crisis. Read on for DeSantis’ tried-and-true R.I.C.H. formula for getting buzz-worthy press and creating content that resonates right now, and be sure to tune into our next Ask an Expert conversation on Instagram Live.

R: Reflect on who you are as an entrepreneur and a person.

“Ask yourself, Who are you as an entrepreneur? What key things have you gone through to become the entrepreneur you are today? What things have you gone through that you can share? What can you teach to others? How can you be of service? Use these answers to make a list of the core topics that you want to talk about in the media.”

I: Investigate.

“Figure out how to bridge the gap between what you want to talk about and what’s going on in the world right now to make your pitch relevant to the media.

Step 1: Go to Google and type in a topic that’s relevant to your business; a topic that you’re an expert in.

Step 2: Go through the results in the “News” section. Sift through the first three pages of results for inspiration on how to pitch yourself to media outlets.

Step 3: Search for your competitors via Google to see where they’ve been featured and start reaching out to those media outlets to get featured by those publications, networks, etc.

As a business owner, it’s really important to make your message relevant to what’s going on in the world. Search what’s trending in the media so that your content solves a problem and serves what people are interested in today.”

C: Connect with the media.

“First and foremost, post on your own social media channels. Go to your Facebook, Instagram, and Twitter and create a call to action post to let people know you want to get your message out there.

Then, authentically connect with members of the media before you pitch them. Engage with their content and create relationships and friendships with them. When you do reach out to them with a pitch, be sure to follow up three days later. Ask them how you can help and always come from a place of service.

If you want to pitch local/regional press, start watching the morning news to see what the flow of the show is, and then call the morning producer. You can go to Google and type in “news tips” to search for the direct email address of the producer and reach out.”

H: Help & hunt.

“Help. It’s all about service. You’re filling the need of the media, so come from a place of service. The media needs content to inspire people to keep them motivated and learn how to adjust during these times. Ask, What are you working on and how can I help?

Hunt. Show up every day and pitch yourself to the media.”

About the Expert: Heather DeSantis is the SHE-O of Publicity For Good and a Forbes 30 Under 30 nominee. Heather is the leading female millennial publicist of her generation with a fresh take on life which translates to a disruptive approach to PR, as evident with her choosing to run her agency nomadically from an Airstream. Together with her fiancé, she goes around the U.S. spreading the word about the unique way and mechanism PFG does PR. 

Tune in daily at 9 am, 12 pm, and 3 pm PST, for new installments of Ask an Expert. 

Follow Create & Cultivate on Instagram, check out our Ask an Expert highlight reel for the schedule, and hit the countdown to get a reminder so you don’t miss out. See you there!

Good PR: Strong Public Relations is More Than Just Press Releases & Party Girls

It seems that not everyone is sure of what PR is and how it works, especially in an age where social media rules and that lines between PR and marketing are blurred. Often confused with advertising and frequently associated with celebrities and party girls, PR is a bit misunderstood. Here is some basic info on what PR is and how it works.

PR IS...

PR IS A GREAT WAY TO COMMUNICATE WITH YOUR TARGET MARKET.  Done right, PR creates brand awareness and helps to establish a point of difference from the competition. It also can lend credibility to a new company or service. PR coverage is “earned” rather than paid for (like advertising) so that means an unbiased third party, who is deemed “in-the-know” by their audience, is giving their seal of approval on a product or service. Often earned media seems to have more of an impact then advertising, and resonates more deeply with readers.

PR IS ABOUT RELATIONSHIPS. In 2015 those relationships stretch far beyond just the traditional media and include print and digital editors, bloggers, influencers, stylists, writers, producers, on-air talent and a slew of other interesting titles. Years ago PR was a bit more defined but with the introduction of social media, lines have been blurred and the boundaries between PR and marketing have softened. There is far more interplay and overlap. PR covers a lot more ground so it’s important to constantly be reinforcing existing relationships and establishing new ones.

PR IS A CHANGING INDUSTRY that requires creativity and adaptability. The digital landscape is constantly evolving and the end consumer is now used to quick nuggets of info and short burst of news that can be easily digested. In addition to the ever-important feature story, media coverage in things like “listicles”, digital/shoppable product roundups, influencer partnerships and ongoing social media have become an important part of any PR and marketing initiative that can have as much impact as the most established traditional print/broadcast coverage.

PR IS ABOUT GETTING NOTICED. It’s competitive out there. Even if you have relationships you are still up against a lot of other people/product/companies/ services and many are just as fabulous and ingenious as whatever you are bringing to the table. It’s about having what you do and how you do it catch the attention of the chosen intermediary. In overcrowded inboxes, sometimes the subject of the email is as important as the actual content! It’s all about standing out.

PR IS NOT…

PR IS NOT ADVERTISING.  It’s earned media a.k.a editorial coverage. True editorial coverage can’t be purchased. It’s earned. It’s won! Via lots and lots of time spent strategizing, emailing and talking. While PR isn’t paid for it also isn’t necessarily free either. Publicity requires the expenditure of mass amounts of time and effort by an in-house point person or a partnering agency. While you may not be spending dollars doing a media buy it will require some measure of capital investment to cover the time commitment it requires to create the interest. 

True editorial coverage can’t be purchased. It’s earned. It’s won!

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PR IS NOT EASY. For every bit of media coverage that is actually featured there were at least a zillion pitches that went out that were passed on. In PR you get way more “no’s” than “yes’s”. It’s takes an almost obsessive level of outreach, creativity and strategy to secure any press coverage. Especially if the brand/product is new or unknown.  Diligence, persistence and a thick skin are required to be successful along with stellar relationships and the ability to stay on top of opportunities without being annoying. Don’t assume you will have a cover story or a national placement right away. It’s an ongoing process but the results are worth it.

PR IS NOT ABOUT ONE-HIT-WONDERS. While there are those media opportunities that can change a business overnight, PR is largely about ongoing outreach and consistent coverage. It requires imagination and the ability to make something that isn’t always new or even newsworthy interesting. PR is meant to be a long-term investment and shouldn’t be viewed as a quick fix. Seeding a brand and building momentum with the media takes time, creativity and even a bit of luck. 

PR IS NOT JUST ABOUT PRESS RELEASES and distribution services.  Back in the day, a traditional press release would be written, pitched and then shared via a distribution service. With the rise of social media and the internet, a press release has become less important. It’s still a worthwhile informational tool to have in your arsenal but image heavy, copy-light outreach is preferred. Media contacts are inundated with information and want “snackable” bursts of info that they can review and decide on quickly.  

Jessy Fofana founded La Rue PR over ten years ago after successfully directing public relations and marketing initiatives for an impressive list of well-known fashion, home décor, lifestyle and cosmetics brands and retailers.  Having worked in both digital and print magazine publishing as well as co-founding a fashion and lifestyle brand that she later sold, Jessy and her team at LaRue PR understand exactly what it takes to create the kind of take-notice, multi-faceted campaign that delivers brand-changing buzz.  With an experienced team of professionals, LaRue PR covers all the bases including print and digital media coverage, influencer relations, synergistic brand partnerships and more.  LaRue PR provides the skill and experience of a large agency with the creativity, dedication and affordability that can only be offered by a boutique firm.

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Four Reasons You Should Hire a PR Agency for Your Business

Public relations is one of the most alluring, fast-paced and competitive industries to work within. Whether you were drawn into the industry because you like writing, managing information, or garnering press - one thing is certain, it is not for the faint-hearted.

It is also not for D-I-Y doers.

Yes, it is okay to buy a press release template and craft a release if you intend to dock it on your website, under the press tab. No, It is not okay to assume that media outlets will reach out to you because you put the release on your website.

No, CNN will not call you for an interview. No, ELLE magazine will not put you on the cover. If you are serious about getting publicity, hiring a publicist or an agency is your best bet. At a minimum, speaking to a consultant can help you understand why cold calling a journalist who writes about fashion trends to write about your cook book is unacceptable.

PR pros know how journalists, editors, and writers prefer to be contacted, and how to negotiate exclusivity. We spend years (and a lot of money attending conferences) building our network, so when we need a story to go out quickly, we can go through our Twitter lists, roller-deck, business card binder, email addresses, and cell phone. Our contacts are scared. Asking us to share our contacts with you is not okay. Journalists are overloaded with people asking them for press coverage each day and usually by someone who is copying and pasting the same email to other people in the same newsroom as them. It is the publicists responsibility to decide and leverage newsworthy coverage that benefits the client, and it must be done in a way that is respectful of journalists.

To help you better understand, if you’re revealing a new logo, as your publicist, I would share that news on social media, Facebook first, because it’s community-based. If you are changing the name of your company, as your publicist, I would write a press release and have it go through a newswire. A newswire can be costly, but it’s worth it because it improves the visibility of your news and helps you connect with your target audience. You would not want consumers still referring to your company by its old name because you never put out a statement to newswires. You know who did this wrong? Rally’s. The company formerly known as Rally’s is…Checkers! It has been more than a decade, but I remember it because I never really heard a bell to unring the name across a mass campaign. Smh.

I confess I am a snob when it comes to the public relations industry because we have a bad rep. There are a lot of party-promoters and event planners who use PR tactics but self-identify as a publicist when a job or pay calls for PR professionals skills. This brings me to four reasons why you should hire a public relations agency and not someone who knows a few PR tactics.

Crisis Communications

When things go wrong, you will always immediately fill with worry. Publicists are trained to begin researching and strategizing around formulas such as C.A.C. We handle the situation with care, action, and context. If there is a rumor, we research the rumor, take control of the rumor and address the rumor through the RIA formula. Publicists break down the reach, importance, and level of ambiguity of the rumor. We center the truth and take a position that is comfortable for the client and enough for the public. Don’t handle a crisis on your own. Even large companies are handling crises poorly. If something goes word, the last thing you should do is spin it. Spin is propaganda; it is used to deceive people and convince them to buy-in to what is being said or sold. Always be honest about your business, it’s successes and failures. The public is forgiving when you apologize for a mistake, not when you lie to cover it up. Get your PR team to serve as the first and last line of defense.

Reputation Management

The way you introduce yourself to the world is often the way the world will see you for years to come. Whether it is adversity towards a product or tragedy, reputation is the key elements of your business being successful or failing. Customers value trust above all else. For example, if you are a skincare company and you attend a conference where the founder is speaking on regulations of the beauty industry, and you cannot answer honestly that animals were not tested and harmed to produce your product, as a consumer, I would not trust you as a beauty lead, or businessperson. A publicist would can prep you for situations like that. You cannot respond, “oh, email me and I’ll ask the company that supplies my product.” Hire a publicist to help you craft the three things your business does exceptionally well, what your company is working on and what’s to come. If I were a consumer, I would believe you and continue to support you because you know your brand and where you plan to take it next. The more long-time consumers you have that trust you, the more of them will support you on social media, write reviews and video testimonials.

Return On Investment

Katie Bouwkamp said it best when she said, “the public relations industry has a big PR problem when it comes to communicating how it directly impacts the bottom-line.” Today, PR pros rely on several systems to be able to tell if your press plan is bringing in money or wasting money. The most popular way to know if your PR plan is thriving is website traffic generated after people read your earned media articles. PR pros use metrics such as website visitors generated, leads created through form submissions, and transactions completed (for e-commerce companies). To put it simply, web analytics track goal conversions and assign a dollar value to those conversions. Public relations firms are managing campaigns, writing news releases, producing content for social media and arranging interviews, preparing clients for press conferences, so that you can gain and retain loyal consumers. PR pros take your stakeholders seriously and have a deep understanding of what it means when those stakeholders are happy or unhappy.

Social Media

No matter how much you want to save money by running your social media account on your own, you will never be able to do it better than someone who knows how to do it practically and most importantly, theoretically. You will miss out on consumers every day who would have gladly paid $14 for a vegan lip balm - I know because I am one of those people. Believe it or not, there is a science and psychology behind levering your social media, and PR pros have mastered it. When you entrust a PR pro with your social media assets, we goal set between social capabilities to increase your brand awareness, get you a higher quality of sales, create a loyal fan base and get you a better pulse in your industry. We know how to find your competitors, not to necessarily to take them out but to make sure you are setting the standard, leading the way and bringing in just as much, of nor more revenue. We know what strategies to use to drive engagement and sales (for those of us who are hybrid-mass communications professionals) because we do a lot of social listening to find out what your consumers are saying about the brand and product. Let a PR pro manage your social media, not only so you can serve as the face, voice, and brand of your company, but so you can continue to grow your business.

In the vast skillsets of PR pros, there are a few things you should never D-I-Y, the four are mentioned are the ones I do not waiver on. Trust me it’s worth it, hire a PR firm.

By: Danyelle R. Carter

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Danyelle R. Carter is the President of Her Communications Agency, the first communications and public affairs firm committed to delivering high impact strategy to organizations, companies, and candidates that center on advancing women and girls. She formerly served as a U.S. Digital and Press Congressional Staffer and legislative support for women and girls. While serving in the House of Representatives, Danyelle helped launched the Congressional Caucus on Black Women and Girls and Multicultural Media Caucus. Most notably, she conceptualized and wrote the bill to get a statue representative of Shirley Chisholm in the U.S. Capitol that is now being championed by Rep. Yvette Clarke (NY) and Senator Kamala Harris (CA). Connect with Danyelle on Twitter.

MORE FROM OUR BLOG

Ask: Jessy Fofana of LaRue PR answers your public relations questions

Last week, we asked what you wanted to know from PR maven Jessy Fofana. Jessy founded her agency, LaRue PR, more than seven years ago after previously working in magazine publishing and founding (and later selling) her own cosmetics company. She knows her stuff, and will soon be covering everything PR for the Create & Cultivate blog. To kick it off, she picked a few questions to answer here, and warned us she wanted to answer them all.

cassandramonroe  What are qualities that PR agencies or personnel look for in a blogger/creative person that determines whether or not they feel like a collaboration is a good fit?

It’s always great to collaborate with a partner or influencer that approaches what they do with a creative spirit, but also like a brand/business owner.  Being responsive and having a media kit and rate card ready with available stats and numbers is always appealing. Partnering with a blogger that is truly interested in the product/service they are going to collaborate on is best.  It’s wonderful to team up with someone who has done their own research and is bringing creative ideas to the table that tie in what works best with their audience. Of course design, layout, image quality and general aesthetic sensibility are important, but if a PR person has reached out to you with interest they have decided you are “on brand” and the right fit.  If you are an emerging blogger trying to work with a company for a collab, it’s important to know what you are about and why you feel the partnership would be beneficial. I also suggest starting with smaller businesses that might be more accessible and approachable. Finally, it’s important to have a nice working relationship, to meet deadlines, to be responsive and to share post partnership results.

 
mommynotes What are some good tips for negotiating with PR companies as a brand, particularly when your budget is small?

This is a great question and one that I’m sure a lot of small biz owners new to working with agencies and consultants might have. If you are interested in working with a PR firm, it’s important to find a boutique agency that has experience working with small businesses or startups. PR firms usually create their pricing structure based on time, so you want to make sure that you whittle down what your goals are and where you would like the focus to be. A good PR team will offer input and advice on this as well and can advise on where your business will see the most benefit and how to streamline efforts and costs. Some agencies will create a retainer agreement that is tiered or that increases over time to accommodate a new business.  Approaching PR on a project basis (ex: product launch, around an event, or seasonally) is another way to limit the expense and create specificity for the campaign. Finally, if you find an agency or freelancer that you feel is a great fit, talk to them. While there are industry standards, there is no hard and fast rule and if someone sees the potential, they may be willing to negotiate. I’ve tried to move mountains for brands that I really believe in.
 
miss.collective  I would love to know what approach you recommend to targeting publications after hosting an event to have the greatest success rate of getting published. Thanks!

With events there are a few different strategies to consider. We typically look at any event and consider a three-pronged approach to press coverage that includes pre-event press, “live” event press, and post event press. Depending on what your event goals are, maybe only one of these applies, but it’s important to consider all angles. If you are looking for press coverage to drive attendance and foot traffic, pre-event coverage and “live” coverage are a necessity. If your goal is to showcase a private event, the focus is typically post event outreach. For this there are a few things you need to have at the ready. Event PR usually has the best return on a local or regional level, so putting together a hit list with the best area print, digital and broadcast media is essential. Do your research and make sure you find the right contacts at each outlet. Look at who has covered similar events in the past, check titles and beats and reach out.   Have all of necessary info ready, in either a press release or an event one-sheet and share a few low-res images to help create interest and excitement. If media didn’t attend the event, it’s important to have a photographer on site who can share event images for press inclusion. Timing is important. You can pitch for post-event coverage before the function happens to try and secure an exclusive story. If you have trouble getting interest in advance, then immediately following the event—ideally the next day—work on pitching it with all the juicy images and info.
 
mirabellamarket What is the best way for a handmade business on Etsy to gain traction and increase sales? How can we bring our products to the masses?

Fifteen years ago I would have said that traditional PR is really the only cost-effective way to bring visibility to any small business. It still is a great tool, but over the years, the scope of what PR includes has broadened and now there are so many more resources available. Social media has created entirely new outlets for visibility. Now influencer relations and strategic marketing are an important part of any PR strategy. When you have a handmade business, it’s important to get creative and to have a plan of attack. When I was in my 20s I started a “handmade small business” with a friend. Over the course of a number of years we grew our sales, and ended up selling our start-up to a multi-million dollar fashion label. One of the key factors that helped that sale along was the buzz we had created for ourselves via PR. In addition to creating exposure and sales it lent our fledgling business credibility. Don’t be afraid to pursue media coverage. I went out guerilla-style and just pitched our product and story to a ton of editors and we ended up getting featured in some of the most popular fashion and lifestyle magazines (Harper’s Bazaar, InStyle etc.). At the time I was just starting out and didn’t have a ton of PR experience, but I just pounded the pavement and believed in the product. I think that same strategy is still worthwhile and now that are a multitude of mediums to go after. 

Try an organized “spaghetti-at-the-wall” approach and see where you get interest and where you get return. Make a hit list of media outlets where you would like to land your product, research contacts and try reaching out (it’s often better to start with a more junior assistant, writer or editor). Figure out a few brands that are similar in size, or slightly larger, that have a complimentary rather than competitive identity and reach out about a co-branded social media collaboration to grow awareness among your respective customer base. If the collaboration is cool, look to get a bit of press coverage on it. Incentivize your existing customers and market directly to them with original (and hopefully not annoying) promotions. Social media is a way you can share your brand identity and connect with your end consumer on a daily basis.  Try to be sincere, create worthwhile content and don't be too focused on sales. Keep at it. Don’t give up. All of this takes time and keep in mind with PR specifically, you are bound to get a bunch of “NOs” before you get that “YES,” but usually that “YES” is really worthwhile.

Jessy Fofana founded La Rue PR over ten years ago after successfully directing public relations and marketing initiatives for an impressive list of well-known fashion, home décor, lifestyle and cosmetics brands and retailers.  Having worked in both digital and print magazine publishing as well as co-founding a fashion and lifestyle brand that she later sold, Jessy and her team at LaRue PR understand exactly what it takes to create the kind of take-notice, multi-faceted campaign that delivers brand-changing buzz.  With an experienced team of professionals, LaRue PR covers all the bases including print and digital media coverage, influencer relations, synergistic brand partnerships and more.  LaRue PR provides the skill and experience of a large agency with the creativity, dedication and affordability that can only be offered by a boutique firm.

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